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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Peru
1 review
0 helpful votes
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Nicholas
November 17, 2021

Nicholas Excellent Attention! Very friendly and cordial

Date of experience: November 17, 2021
Saudi Arabia
2 reviews
0 helpful votes
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Freelancer.com Verification Process
November 17, 2021

I am glad to communicate with Mr. Macall, from freelancer.com Verification Team, he was very helpful.
The Process was too easy, simply he did everything for me.
Thank you Freelancer Team.

Date of experience: November 17, 2021
Bangladesh
1 review
0 helpful votes
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Excellent!
November 17, 2021

Macall assist me to know about the freelancer programs and benefits to those programs. I am glad that I get all the answers to my questions. I really appreciate his effort and patience!

Date of experience: November 16, 2021
India
1 review
0 helpful votes
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I am member of freelancer since 2008, not very active thought but getting project enquires and now happily become a verified member.
Thanks to their support :)

Date of experience: November 16, 2021
Florida
1 review
0 helpful votes
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I was off to a rocky start. I made a couple of mistakes, because I did not understand/know the process.
But support was there, and once I fixed my identity issue (using the wrong email), they were able to help.

Date of experience: November 16, 2021
Bangladesh
1 review
0 helpful votes
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Great Experience
November 16, 2021

Freelancer support team is awesome. The really support me in difficult situation. I really appreciate their recent support.

Date of experience: November 16, 2021
Nigeria
1 review
0 helpful votes
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Very helpful
November 16, 2021

I am satisfied because I got the solution I needed. Thanks you

Date of experience: November 16, 2021
Morocco
1 review
0 helpful votes
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Good support
November 16, 2021

Really good support and fast respond, thanks so much Byron C

Date of experience: November 16, 2021
Turkiye
1 review
0 helpful votes
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Quick Understanding and Quick Response
November 16, 2021

I had an issue with a seemingly extra project fee for the same project. Jam quickly understood and alleviated the issue.

Date of experience: November 16, 2021
Pakistan
1 review
0 helpful votes
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I was looking for someone to help me get verified by Freelancer and Macall helped me in this regard. His support is very fast and fantastic.

Date of experience: November 16, 2021
India
1 review
0 helpful votes
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Best Support
November 16, 2021

I was overall satisfied with answers provided to all my queries and it was quick support, I really appreciate it.

Date of experience: November 16, 2021
India
1 review
0 helpful votes
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Really helpful
November 15, 2021

Very helpful and responsive! The communication was clear and it was a good experience.

Date of experience: November 15, 2021
Saudi Arabia
1 review
0 helpful votes
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Suspended Account
November 15, 2021

My account has been suspended for reasons that were not clear to me. Thanks to the support team for the quick response and clarification to reactivate the account :)

Date of experience: November 15, 2021
Pakistan
1 review
0 helpful votes
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Feedback regarding deposit
November 15, 2021

I had an excellent experience regarding resolving the issue. However, I feel the duration for the settling was quite long and should have been resolved at the earliest. But as they say, All that ends well is well. So thank you for following up and giving me due support.
Regards,
Sabahat.

Date of experience: November 15, 2021
Indonesia
1 review
0 helpful votes
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Perfect Profile Service
November 15, 2021

It was great, macall doing great job to assist me with the service. I hope the service will improve my profile and make me more stand out!. Thanks

Date of experience: November 15, 2021
Egypt
1 review
0 helpful votes
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Good expereince with Macall.
November 15, 2021

Macall introduced me the program so well. Thanks for your effort Macall and I will think about the program.

Date of experience: November 15, 2021
Serbia
1 review
0 helpful votes
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Perfect Profile service
November 15, 2021

I'm very satisfied with communication and business construction set by Macall C.
We've easily made a deal about timeframe and other project details.

Date of experience: November 15, 2021
Bangladesh
1 review
0 helpful votes
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Macall contacted me about a feature and told me how that is important and will be helpful for me. Also answered all the query i have about that with extra details. I am glad it was Macall :)

Date of experience: November 15, 2021
Kazakhstan
1 review
0 helpful votes
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Good
November 15, 2021

Возник вопрос, написал в службу поддержки
Спасибо за быстрый ответ. Объяснили и я понял.

Date of experience: November 14, 2021
Florida
1 review
0 helpful votes
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Collaborative and effective
November 15, 2021

I advise myself to have a better profile and go up the next step to get professional projects

Date of experience: November 14, 2021