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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Payment issue
November 18, 2021

The support was very helpful and will take care of the problem!

Date of experience: November 18, 2021
Kenya
1 review
0 helpful votes
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THE BEST SUPPORT SYSTEM
November 18, 2021

I had the best experience with JAM P. Wow an excellent customer support

Date of experience: November 18, 2021
Pakistan
1 review
0 helpful votes
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Amazing Team
November 18, 2021

Freelancer.com is my most favorite marketplace they solved my problem within few minutes. Amazing Team

Date of experience: November 18, 2021
KR
1 review
0 helpful votes
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Helpful and kind support
November 18, 2021

The person I was assigned to was very helpful and kind in their response.

Date of experience: November 18, 2021
Bangladesh
1 review
0 helpful votes
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Very fast and helpful.
November 18, 2021

It takes a day to solve my problem and very responsive to communication. Highly recommended.

Date of experience: November 18, 2021
Saudi Arabia
1 review
0 helpful votes
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Greate website
November 18, 2021

Supportive team, response to you quickly, tries to find solutions to satisfy you, save your tights and more good actions

I will never stop using this website if I need

Date of experience: November 18, 2021
Pakistan
1 review
0 helpful votes
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I have did many jobs in freelancers and earn but my account is blocked because off i cant use my account

Date of experience: November 18, 2021
Bangladesh
1 review
0 helpful votes
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So nice and much helpful
November 18, 2021

Macall And Chelsea were very nice and so much helpful freelancer. The way they talked with me is enough satisfactory. Also they help me to get easy so nicely for my interview. And I get more help from Macall, which I didn't get before from support. Specially thanks to Macall. Really impress to get their help.
Thanks :)

Date of experience: November 18, 2021
India
1 review
0 helpful votes
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Verified by freelancer
November 18, 2021

It's a very good experience... very nice conversation

Date of experience: November 18, 2021
Nigeria
1 review
0 helpful votes
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Very good
November 18, 2021

The response so far is excellent and the team is still responding to my request
Thank you

Date of experience: November 18, 2021
Pakistan
1 review
0 helpful votes
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Freelancer ID Verification by Chelsea
November 18, 2021

Chelsea was extremely helpful and guided me through the whole process. I got my badge, extremely happy.

Date of experience: November 17, 2021
Japan
1 review
0 helpful votes
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It was really great experienced talking with Macall. I got all needed steps for this service and Macall helped me throught out the whole flow. Nice experience talking with Macall

Date of experience: November 17, 2021
Bangladesh
1 review
0 helpful votes
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I am really happy to work with freelancer.com. The support team is also helpful and helps me one more time.

Date of experience: November 17, 2021
BA
1 review
0 helpful votes
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Very quick and concrete answer 10/10
November 18, 2021

Very fast and concrete answer, which I didn't expect because on most pages it's not like that, somewhere you wait for an answer for 2-5 days, but you're great.
I recommend you.

Date of experience: November 17, 2021
Brazil
1 review
0 helpful votes
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Macall introducing me a new service
November 17, 2021

A gentlemen, Macall introduced me a service and explained everything, since how it works, timeline and changed my paymento form to be able to get the service from him.

Date of experience: November 17, 2021
PS
1 review
0 helpful votes
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Credit card
November 17, 2021

The system withdrew amount and didn't know how to get it back

Date of experience: November 17, 2021
Egypt
1 review
0 helpful votes
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N/a
December 17, 2021

The worst experience ever to work on a project and find no return to my work and I am truly disappointed
Moreover, not to find the site supporting the freelancers experience on site

Date of experience: November 17, 2021
Argentina
1 review
0 helpful votes
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The support assistants have been very courteous and their responses adequate. They have been available and I have felt supported with their performance.
It is not yet clear to me whether it is permissible to make negative comments about the work of colleagues. I just would like you to make this clear to know the scope of the regulation of coexistence between peers on the platform. I suggest that this be reviewed and not allowed, in order to maintain a professional climate and absolute respect for clients and professionals who are winners. Thank you very much for the kindness and attention in the service provided. Greetings!

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Very bad dont use theme very bad service other companies online are much more understanding i will never use there service.

Date of experience: November 17, 2021
Israel
1 review
0 helpful votes
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Good and fast service
November 17, 2021

I had a bad experience with a new freelancer who demanded money and provided nothing, you intervened and prevented him from getting money he did not deserve and they were transferred to another provider who gave a solution.

Date of experience: November 17, 2021