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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Quick refund
June 29, 2022

Quick and easy to get the refund and I thank you. You have a good team.

Date of experience: June 29, 2022
Bulgaria
1 review
1 helpful vote
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Maine was very helpful, friendly and persuasive.

For the team leader: Please try supporting your agents better and perhaps let them know about payment issues with certain third-party providers upfront.
This would make their job hella lot easier and save time for both parties involved, agent and customer.
Give Maine a raise!

Date of experience: June 29, 2022
Philippines
1 review
0 helpful votes
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Deposit Refund
June 29, 2022

It was a nice and smooth conversation. The agent I talked with handled my concern gracefully. Thank you again!

Date of experience: June 29, 2022
Australia
1 review
0 helpful votes
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Customer service
June 29, 2022

I contacted Freelancer support and was assisted promptly after waiting 30 secs. I was curious to know about a fee charged on my account and Harriet explained what it was. Great assistance. :)

Date of experience: June 29, 2022
Malaysia
1 review
0 helpful votes
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Thank You for assisting me
June 29, 2022

Thank you to an agent on Freelancer.com, Maine M. For assisting me on my inquiries. Maine helped me diligently and quickly. I thanked Maine for the assistance.

Date of experience: June 29, 2022
Ukraine
1 review
0 helpful votes
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Freelancer.com support
June 29, 2022

Got a great support with my issue. Despite the main reason wasn't related to Freelancer, it's team made a good effort to resolve it asap. Thanks

Date of experience: June 29, 2022
Turkiye
1 review
0 helpful votes
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A chat session with Harriet A.
June 29, 2022

The chat session with Harriet A. Was very helpful and it completely solved my problem. I was not expecting to have my refund because my membership was already started. I explained my situation, and my membership and payment procedure were automatically made. So, this problem is solved immediately. Thanks for all your understanding. :')

Date of experience: June 29, 2022
Pakistan
1 review
0 helpful votes
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It was really a good experience. She is very nice and humble to talk with.

Date of experience: June 29, 2022
India
1 review
0 helpful votes
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Good
June 29, 2022

Very good though it was bit confusion while processing the payment freelance later they accept and reversed my payment

Date of experience: June 28, 2022
PS
1 review
0 helpful votes
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Solve the address problem well
June 28, 2022

I'm having trouble changing the address, my changes can't be saved.
The technical support staff quickly knew the cause of the problem, and resolved it appropriately and quickly.
I am satisfied with the service

Date of experience: June 28, 2022
Japan
1 review
0 helpful votes
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Account restictetion
June 28, 2022

Nicely solve my problem by the help desk.
I wish they will make more easy there help desk in future

Date of experience: June 28, 2022
India
1 review
0 helpful votes
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Good
June 28, 2022

Good Person solved my issue on time and provide me good service

Date of experience: June 28, 2022
Pakistan
1 review
0 helpful votes
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Great Experience
June 28, 2022

Maine M assisted me for the refund of my deposits. It was really a smooth process. Highly appreciated.

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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Thank you for fast service
June 28, 2022

Thank you for taking care of refund due to lack of people accepting offers.

Date of experience: June 27, 2022
Indonesia
1 review
0 helpful votes
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Getting verified by Freelancer
June 28, 2022

Smooth and clear communication with Chelsea. The verification process is pretty simple.

Date of experience: June 27, 2022
Bahrain
1 review
0 helpful votes
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Very helpful team thanks
June 27, 2022

I have a problem in my account and they refund my money

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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Cancelling a wrong milestone
June 27, 2022

They patiently helped me in the process, although I did not know how to proceed, with their help I was able to successfully complete my claim. I received follow-up emails very timely.

Date of experience: June 27, 2022
Saudi Arabia
1 review
0 helpful votes
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The support was great too..
June 27, 2022

I have a problem with my Freelancer.
I presented the problem and there was great help and very useful explanation.
He eased my fears and showed me the right path.

Date of experience: June 27, 2022
India
1 review
0 helpful votes
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It was a nice experience to work with Freelancer support team. They are so fast in response and also very quick in resolve problems. I hope they will continue their reputation with us and make a healthy work environment. Thanking you Freelancer Support team a lot. Namaste.

Date of experience: June 27, 2022
Bangladesh
1 review
0 helpful votes
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Supportive community.
June 27, 2022

I got all the relevant solutions of my problems. I am very much happy with this chat.

Date of experience: June 27, 2022