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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Verification Process
July 4, 2022

It was a short and straight-to-the-point interview. And my interviewer Chelsea was really nice.

Date of experience: July 4, 2022
India
1 review
0 helpful votes
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Its been a nice experience with the collaboration with Chelsea as she was very cooperative and replying to my queries regarding this whole process for verification.
I really appreciate her patience(As it took me bit of time in selecting the interview slot.). She was very helpful in whole process.

Date of experience: July 4, 2022
India
1 review
0 helpful votes
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Great Support!
July 4, 2022

Great Support! I need that kind of support member every time.

Date of experience: July 3, 2022
India
1 review
0 helpful votes
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I was nice
July 4, 2022

It was good and easy, Chelsea is incredible throughout out the process and I highly recommend her

Date of experience: July 3, 2022
Hong Kong
1 review
0 helpful votes
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Very good support
July 3, 2022

Javier is very excellent. I will contact with you, Thank you Javier

Date of experience: July 3, 2022
Pakistan
1 review
0 helpful votes
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Byron
July 2, 2022

Byron is really a great member of the support team, Thanks Byron

Date of experience: July 2, 2022
Argentina
1 review
0 helpful votes
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Gracias
July 1, 2022

Solucionaron rápido mi consulta.
Buena predisposición.

Date of experience: July 1, 2022
Bangladesh
1 review
0 helpful votes
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Very Responsive and helpfull
July 1, 2022

The support team is incredibly helpful. Very fast and responsive.

Date of experience: July 1, 2022
India
1 review
0 helpful votes
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Great company
July 1, 2022

Freelancer team help me immediately thank you team. Freelancer.com is a very good website.

Date of experience: July 1, 2022
India
1 review
0 helpful votes
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Happy with Customer Care
July 1, 2022

Very quick response & given all answers to my query. Really appreciated.
Many Thanks

Date of experience: July 1, 2022
Australia
1 review
0 helpful votes
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Patient and helpful support
July 1, 2022

It's so great to have Javier helping me with this issue.
I'm disappointed with the poor Recruiter I ever met and fortunately, Javier helps me out.

Date of experience: July 1, 2022
Saudi Arabia
1 review
0 helpful votes
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I don't recommend using this website due to careless about your business or problems you have faced more than 14 months contest winner is not submitting our files and website deducted from our wallet full amount and kept to website account not for us or winner

Date of experience: July 1, 2022
Zambia
1 review
0 helpful votes
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Promising
July 1, 2022

Good. There should be some improvement on the mobile app, and also support for developing countries should be increased, such as express payment.

Otherwise it's a good initiative.

Date of experience: July 1, 2022
Bangladesh
1 review
0 helpful votes
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Suspended Account
June 30, 2022

Very Supportive,
I am happy with this service.
Hopefully this'll continue.
Thank you.

Date of experience: June 30, 2022
Kuwait
1 review
0 helpful votes
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Great customer service
June 30, 2022

Freelancer's CS is amazing, they solved my issue with a freelancer right away

Date of experience: June 30, 2022
Pakistan
1 review
0 helpful votes
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This freelance using experience.
June 30, 2022

Freelance is one of secure place for earnings and provide alot of job opportunities which help both person who hired work and who's need work.

Date of experience: June 30, 2022
Egypt
1 review
0 helpful votes
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Verified process rate
June 30, 2022

It was easy process and good conversation, and professional agent talk to me

Date of experience: June 30, 2022
Germany
1 review
0 helpful votes
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Chelsea is amazing!
June 30, 2022

She is very pleasant in communication, everything is clear and understandable! I really liked the relaxed atmosphere of our conversation. Happy to answer all her questions!

Date of experience: June 29, 2022
Turkiye
1 review
0 helpful votes
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Awesome
June 29, 2022

I got the help I needed and I am satisfied with the service you provided.

Date of experience: June 29, 2022
New Jersey
1 review
0 helpful votes
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Quick refund
June 29, 2022

Quick and easy to get the refund and I thank you. You have a good team.

Date of experience: June 29, 2022