Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

BA
1 review
0 helpful votes
Follow Adnan W.
Unfollow Adnan W.
Share Review
Report Review

Great support
July 6, 2022

They helped me a lot every time. Excellent responsiveness

Date of experience: July 6, 2022
AE
1 review
0 helpful votes
Follow Ahmad I.
Unfollow Ahmad I.
Share Review
Report Review

Nice and friendly chat
July 6, 2022

I talk about my work in general, and it was professional meeting, thanks

Date of experience: July 5, 2022
India
1 review
0 helpful votes
Follow Kapil Q.
Unfollow Kapil Q.
Share Review
Report Review

Good experience
July 6, 2022

It was a very smooth process. We didn't face any hassle. Chelsea was very good on verification.

Date of experience: July 5, 2022
Peru
1 review
0 helpful votes
Follow Miguel A.
Unfollow Miguel A.
Share Review
Report Review

Nice Projects in Freelancer
July 6, 2022

My experience working as a freelancer in this site have been great, I have been able to start looking for projects, bid and get hands on the work.

It have been a nice experience.

Date of experience: July 5, 2022
Brazil
1 review
0 helpful votes
Follow Fernando A.
Unfollow Fernando A.
Share Review
Report Review

Great and seamless experience!
July 6, 2022

Chelsea was very kind and very polite during our conversation, even answering questions I had out of the main subject of the call. With great assistance, she helped in the process of getting my verified badge.

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
Follow Jerald S.
Unfollow Jerald S.
Share Review
Report Review

Got the answer I needed and completed my task. Maine M. Was very professional and very helpful

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Share Review
Report Review

Great support
July 5, 2022

Nash was very helpful and was able to assist me in timely manner.

Date of experience: July 5, 2022
Armenia
1 review
0 helpful votes
Follow Meruzhan F.
Unfollow Meruzhan F.
Share Review
Report Review

Harriet A.
July 5, 2022

Thank you very much! Have an awesome day!
Thank you very much! Have an awesome day!

Date of experience: July 5, 2022
Pakistan
1 review
0 helpful votes
Follow Muhammad Junaid B.
Unfollow Muhammad Junaid B.
Share Review
Report Review

Face glitch issue
July 5, 2022

I face glitch issues in my project dashboard. Javier solve my issue. With great communication. Thank You

Date of experience: July 5, 2022
Pakistan
1 review
0 helpful votes
Follow Anam B.
Unfollow Anam B.
Share Review
Report Review

I got a successful refund
July 5, 2022

I got a refund from them on my membership fee and the help support were so helpful and forthcoming to solve my problem.

Date of experience: July 5, 2022
India
1 review
0 helpful votes
Follow Parvinder V.
Unfollow Parvinder V.
Share Review
Report Review

Great experience
July 5, 2022

It was a great interview, Chelsea was very nice to talk to. She was very polite.
I really appreciate the way she conducted this interview.
I hope she liked my answers and I will get the bandage and verified membership.

Date of experience: July 5, 2022
AE
1 review
0 helpful votes
Follow Raheal K.
Unfollow Raheal K.
Share Review
Report Review

KYC address proof support
July 4, 2022

I had an address verification problem and I couldn't manage it without the freelancer.com support team. I really appreciate all the team members that had contacted me fast and continuously till I could solve the verification issue. Thanks.

Date of experience: July 4, 2022
India
1 review
0 helpful votes
Follow Shivam Y.
Unfollow Shivam Y.
Share Review
Report Review

Issue Resolved
July 4, 2022

Got timely update. Issue resolved without any hassle.

Date of experience: July 4, 2022
India
1 review
0 helpful votes
Follow Shriram L.
Unfollow Shriram L.
Share Review
Report Review

Assisting with
July 4, 2022

It's good And well assisting with the question. And quite frankly 10/10 for the supporting team..

Date of experience: July 4, 2022
Bangladesh
1 review
0 helpful votes
Follow Hamida Z.
Unfollow Hamida Z.
Share Review
Report Review

Excellent service,
July 4, 2022

Your help has fascinated me. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks.

Date of experience: July 4, 2022
Pakistan
1 review
0 helpful votes
Follow Mohammad P.
Unfollow Mohammad P.
Share Review
Report Review

Payment Issue Resolved
July 4, 2022

Perfect! You're Amazing Javier A.

Really, Thanks for helping me.

Date of experience: July 4, 2022
Malaysia
1 review
0 helpful votes
Follow Lovenigasri M.
Unfollow Lovenigasri M.
Share Review
Report Review

The transaction
August 3, 2022

It was consider extremely poor since it has to verify my details several. Hence, it was no fair for me and for the freelancer who did the task for me cause they had to wait for the payment and till today I have no idea if they did receive their payment or not.

Date of experience: July 4, 2022
Spain
1 review
0 helpful votes
Follow Yunier Q.
Unfollow Yunier Q.
Share Review
Report Review

Muy resolutivo y amable
July 4, 2022

Contacté con el equipo de ayuda para que revisaran por qué mi cuenta aún no estaba verificada. Al final de la sesión ya tenía mi cuenta verificada.

Muchas gracias.

Date of experience: July 4, 2022
India
1 review
0 helpful votes
Follow Priyanshu Y.
Unfollow Priyanshu Y.
Share Review
Report Review

Good
July 4, 2022

God behaviour, Nice experience thank you for your support

Date of experience: July 4, 2022
Kuwait
1 review
0 helpful votes
Follow Salman N.
Unfollow Salman N.
Share Review
Report Review

It was a pleasure dealing with him. He was a great help and answered pretty much all questions that were thrown at him. I appreciate him taking from his time and reaching out to me with this Offer.

Date of experience: July 4, 2022