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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Refunds
July 7, 2022

I have been assisted by Maine M. For my refund and explained to me the section rules and dormant fees incurred. I have the information i needed and thanked the service. Thanks!

Date of experience: July 7, 2022
Indonesia
1 review
0 helpful votes
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Always listening
July 7, 2022

Really understanding with members problem, thank you very much freelancer support team.

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Date of experience: July 7, 2022
Saudi Arabia
1 review
0 helpful votes
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Good service quality
July 7, 2022

I had an issue and it was solved, Thank you freelancer.com

Date of experience: July 7, 2022
Ukraine
1 review
0 helpful votes
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Great
July 7, 2022

Harriet A. Was a super kind to find me a question on my answer. Everything was helpful! Thanks again!

Date of experience: July 7, 2022
Serbia
1 review
0 helpful votes
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Help with account verification
July 7, 2022

Rox helped me a lot with this, and all of my problems are solved! I would give them 10 stars if I could.

Date of experience: July 7, 2022
Azerbaijan
1 review
0 helpful votes
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Great experience
July 7, 2022

Fantastic. Chelsea was very nice, kind and responsive.

Date of experience: July 6, 2022
Uruguay
1 review
0 helpful votes
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Nice conversation
July 7, 2022

Cool conversation, she was very easy to speak with.

Date of experience: July 6, 2022
Cameroon
1 review
0 helpful votes
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No Jobs secured
August 6, 2022

Well I think the platform is still growing and it has more subscribers than the jobs available. This makes it difficult to secure a job.

Date of experience: July 6, 2022
Mali
1 review
0 helpful votes
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Satisfied
July 6, 2022

I like very well your customer service. They were so gentle and nice for understanding me and fixing my problems/concerns
Thanks

Date of experience: July 6, 2022
Spain
1 review
0 helpful votes
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Thanks for your help
July 6, 2022

Hi,
I received a very clear explanation from a Customer Support Agent within a very reasonable time period.
I´m satisfied.
Thanks!

Date of experience: July 6, 2022
Czechia
1 review
0 helpful votes
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Payment
July 6, 2022

Thanks to Technical Support Team for helping me solve the problem with milestone. The problem was that I confirmed the wrong amount of payment for the work I've done. And because of this, I had a minus on my account of the fee. The technical support team helped me fix the problem. I gave 4 stars because to solve the problem took several weeks. But I appreciate their help as it was a major problem for me.

Date of experience: July 6, 2022
Canada
1 review
0 helpful votes
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Customer service
July 6, 2022

They helped with a persisting issue I had with a freelancer's work

Date of experience: July 6, 2022
Malaysia
1 review
0 helpful votes
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Mr. Javier A, was very helpful during our session and provided very reasonable feedback and assistance regarding the issue I faced.

Date of experience: July 6, 2022
Australia
1 review
0 helpful votes
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Rox C. Did well in alleviating our concerns, now as long as our developer meets all the stages of development in our timeline for the project all will be well. Highly recommend Freelancer

Date of experience: July 6, 2022
India
1 review
0 helpful votes
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Deposit issue
July 6, 2022

I was really worried after receiving a deposit failure email eve after successful money withdrawal from my account. However, the support staff was prompt to consider my ticket within half and hour. After sharing the required details I got the issue resolved within 1 hour.
I am really thankful for such supportive support.

Date of experience: July 6, 2022
Italy
1 review
0 helpful votes
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Good!
July 6, 2022

Thank you! Very helpful, I had an issue and he helped.

Date of experience: July 6, 2022
Switzerland
1 review
0 helpful votes
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Annulation de prix
July 6, 2022

Rox to process my request in seconds!
A perfect example of service!
A big thank you Rox for your speed and your solutions!

Date of experience: July 6, 2022
Pakistan
1 review
0 helpful votes
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Excellent Experience
July 6, 2022

It was a great experience, thanks for the verified badge

Date of experience: July 6, 2022
France
1 review
0 helpful votes
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Verification interview
July 6, 2022

Cordial and enriching conversation. Communicating allowed me to get verified and to have an external opinion on my profile and possible improvements to be made

Date of experience: July 6, 2022
Egypt
1 review
0 helpful votes
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Very good very quick to answer all my questions I will definitely contact him if I have any other questions

Date of experience: July 6, 2022