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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Abdul Basit
July 10, 2022

I got registered on this platform as a free member a few days back and to my wonder I experienced support & assistance beyond my imagination. If free members are being treated so well then what about premium members, awesome!
I appreciate your services, your focus on each individual, your timely intimation about new opportunities and everything that your team is performing enthusiastically.
My best Regards & Wishes

Date of experience: July 10, 2022
Texas
1 review
2 helpful votes
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I hired a freelancer for 2,000$ for different coding and animation jobs. They sent me demos, I released payment, and then the freelancer deleted their account. Not only is freelancer refusing to repeal the payment they sent even though chat records on their site show what happened, but they're even refusing to provide me the information about the freelancer that they do have.

Date of experience: July 10, 2022
Virginia
1 review
0 helpful votes
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Fast Support
July 10, 2022

Your support staff responded fast and informed needed information. I am happy.

Date of experience: July 10, 2022
India
1 review
0 helpful votes
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Amazing
July 10, 2022

It was an amazing nd good experience with freelancer support desk. Kelly was the one who assisted me and he was too quick. I had a problem with the negative balance and it was solved within minutes which I didn't expect. Thank you so much again!

Date of experience: July 9, 2022
Texas
1 review
0 helpful votes
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Bryon C. Is always helpful!
July 10, 2022

I am not sure if I am lucky that I keep Bryon C. As my Support Representative during chat, as I've only needed to use the chat 2 or 3 times, but it's always Bryon C., and he is so charismatic and professional! I would not mind keep accidently or purposely getting Bryon C. In the future. Great communication skills, great Freelancer employee!

Date of experience: July 9, 2022
Sweden
1 review
0 helpful votes
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Many thanks to Kelly from the Support Team at Freelancer.com
I got my issue solved in a matter of minutes.
Thanks to that I feel protected at Freelancer.com and safe to bid on projects again.
Thank you for your responsiveness and professional attitude.
Kind regards!

Date of experience: July 9, 2022
Albania
1 review
0 helpful votes
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Review for Nash O.
July 9, 2022

It happened to be my first time here and somehow I made some minor mistakes that I couldn't figure out myself. I tried out live support with Nash O. And he really came in handy. Helped me with what I needed and we managed to figure out what was needed.

Date of experience: July 9, 2022
India
1 review
0 helpful votes
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She is kind and very nice
July 9, 2022

She is understandably and Very geniuse.
When i was forgetting something while interview she understood and she calmed me and give me sometime to thinking she is very nice.

Date of experience: July 9, 2022
Washington
1 review
0 helpful votes
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Thanks KELLY
July 8, 2022

Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY

Date of experience: July 8, 2022
Australia
1 review
0 helpful votes
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Excellent help!
July 8, 2022

Great experience, efficient, helpful and accurate.

Date of experience: July 8, 2022
Egypt
1 review
0 helpful votes
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A very helpful assistance
July 8, 2022

Very helpful assistance and my problem was solved in less than a minute.

Date of experience: July 8, 2022
France
1 review
0 helpful votes
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100/100 satisfied
July 8, 2022

Kelly was very helpful and clear, she understanding the requirement and willing to help

Date of experience: July 8, 2022
Pakistan
1 review
0 helpful votes
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My client gave me a review but it didn't got published on my profile. Seems like there was some technical issue with the website but credit to Freelancer support staff for identifying and fixing the problem. It took them 2 weeks but they kept in touch with me and my client (apart for some communication delays), and were able to manually enter the feedback on my profile.

The review was important to me so I'm happy that they took the matter seriously and were able to find a solution to the problem.

Date of experience: July 8, 2022
India
1 review
0 helpful votes
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Verify freelance Profile
July 8, 2022

Freelancer.com is a very good website, I am really so happy to approach freelancer.com they make our work easy, people working there are so humble, especially macall who responded very well to our queries.

Date of experience: July 8, 2022
Bangladesh
1 review
0 helpful votes
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As a freelancer
July 8, 2022

This is a wonderful website. It has all the rules and regulations. Feel free to do and get anything done on this website. The people in their team are very helpful. They can solve any problem. So, I am highly recommend you on this website.

Date of experience: July 8, 2022
India
1 review
0 helpful votes
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Payment issue resolved
July 8, 2022

Thank u for your kind service. I would like to work with you in the future.

Date of experience: July 7, 2022
India
1 review
0 helpful votes
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Great
July 7, 2022

Thanks understanding my problem and very helpful feel great talk with Maine. M

Date of experience: July 7, 2022
North Carolina
1 review
0 helpful votes
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Great team
July 7, 2022

Continue being the best and hope you beat upwork

Your help in this case was tremendous as scammers frequently come in your platform and it is important to hold them accountable and have a adaptable process

Date of experience: July 7, 2022
Brazil
1 review
0 helpful votes
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Good foolow up
July 7, 2022

Thank you very much guys of your support, now my withdraw are in my bank account.

Date of experience: July 7, 2022
Algeria
1 review
0 helpful votes
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Coordinate and Clear
July 7, 2022

It was awesome, had my question answred and hopeing for a solution that i'm sure i'll get due to Nash's hard work!

Date of experience: July 7, 2022