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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was a wonderful Support by Harriet in making me understand the withdrawl limitations and helping me to have my funds back to my account in correct currency.
I had a deposit issue which was resolved quickly and efficiently by the agent Frieda S. She represents a true customer support.
Please keep good work in future also, i am satisfied your help...
The support i received was quick and friendly. I quickly resolved my withdrawing issues within 10 minutes
Guinevere M. Helped me with everything i needed, very nice experience!
I had an issue with my payments and when I contact you
The problem was solved in less than 30mins
Javier A. Explained to me about my problem and gave me good service. Great experience.
The verification process is really easy and takes up only something like 10 minutes of your time. Ms. Chelsea V. (my interviewer) was very kind, cheerful and informative, and everything went smooth. Thank you again and have a great day!
It was an excellent and very easy experience and it saved my time and I was happy with Harriet A's style as he was very helpful
I had a video call from the freelancer staff and I am very satisfied with her kindness and communication.
Hello freelancer.com, I'm here to say that the support helped me a lot and I really appreciate you there from the company's central, the freelancer is the biggest and best company in the world, thanks for the support it helped me a lot. Matheus Alves
The tech support agents resolved my issue, refunded the project fee, and gave me 3 months of free "Plus membership". The issue is closed completely, I am satisfied with everything. Thank you.
I have an issue on releasing milestone
So I contact freelancer support called Guinevere M.
He was very kind and taught me how to solve problems.
I am very satisfied with the freelancer's policies and services.
Thank you for your kind attention.
I find it hard to access my own money from the project that I did. Also, you collect members' fees without my authority so I am not happy about that. But at least your CS Rox helped me a lot so yeah
He/she was polite and responsive. Thanks
I think and I hope my issue is resolved now.
It was good conversation to talk with her and proceed successfully. Nice girl.
Thanks a lot to Mr. Harriet A. For assisting me with my identity verification problem. Such a good communication where I can understand easily. I will definitely reach out again for any problems to occur. Thank you so much!
I really appreciate was considering request on priority and resolving with satisfaction
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

