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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
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Awesome Customer Support
July 13, 2022

It was a wonderful Support by Harriet in making me understand the withdrawl limitations and helping me to have my funds back to my account in correct currency.

Date of experience: July 13, 2022
Croatia
1 review
0 helpful votes
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Frieda S. Was a great help
July 13, 2022

I had a deposit issue which was resolved quickly and efficiently by the agent Frieda S. She represents a true customer support.

Date of experience: July 13, 2022
India
1 review
0 helpful votes
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Excellent
July 13, 2022

Please keep good work in future also, i am satisfied your help...

Date of experience: July 12, 2022
Oklahoma
1 review
0 helpful votes
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Very quick and friendly support
August 11, 2022

The support i received was quick and friendly. I quickly resolved my withdrawing issues within 10 minutes

Date of experience: July 12, 2022
Romania
1 review
0 helpful votes
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Very nice experience
August 11, 2022

Guinevere M. Helped me with everything i needed, very nice experience!

Date of experience: July 12, 2022
Egypt
1 review
0 helpful votes
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Problem solved
July 12, 2022

I had an issue with my payments and when I contact you
The problem was solved in less than 30mins

Date of experience: July 12, 2022
Bangladesh
1 review
0 helpful votes
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Great response
July 12, 2022

Javier A. Explained to me about my problem and gave me good service. Great experience.

Date of experience: July 12, 2022
Turkiye
1 review
0 helpful votes
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Hopefully
July 12, 2022

It was a very promising speech. I want to be a full time freelancer in the long term.

Date of experience: July 12, 2022
Greece
1 review
0 helpful votes
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The verification process is really easy and takes up only something like 10 minutes of your time. Ms. Chelsea V. (my interviewer) was very kind, cheerful and informative, and everything went smooth. Thank you again and have a great day!

Date of experience: July 12, 2022
Egypt
1 review
0 helpful votes
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It was an excellent and very easy experience and it saved my time and I was happy with Harriet A's style as he was very helpful

Date of experience: July 12, 2022
Albania
1 review
0 helpful votes
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To become a verified freelancer.
July 12, 2022

I had a video call from the freelancer staff and I am very satisfied with her kindness and communication.

Date of experience: July 11, 2022
Malaysia
1 review
0 helpful votes
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Verified Freelancer
July 12, 2022

Friendly verified team staff, questions are clear. Good job

Date of experience: July 11, 2022
Brazil
1 review
0 helpful votes
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Hello freelancer.com, I'm here to say that the support helped me a lot and I really appreciate you there from the company's central, the freelancer is the biggest and best company in the world, thanks for the support it helped me a lot. Matheus Alves

Date of experience: July 11, 2022
Belarus
1 review
0 helpful votes
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The tech support agents resolved my issue, refunded the project fee, and gave me 3 months of free "Plus membership". The issue is closed completely, I am satisfied with everything. Thank you.

Date of experience: July 11, 2022
Ukraine
1 review
0 helpful votes
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Review about freelancer support
July 11, 2022

I have an issue on releasing milestone
So I contact freelancer support called Guinevere M.
He was very kind and taught me how to solve problems.
I am very satisfied with the freelancer's policies and services.
Thank you for your kind attention.

Date of experience: July 11, 2022
Indonesia
1 review
0 helpful votes
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Not a good one, sorry
August 10, 2022

I find it hard to access my own money from the project that I did. Also, you collect members' fees without my authority so I am not happy about that. But at least your CS Rox helped me a lot so yeah

Date of experience: July 11, 2022
Afghanistan
1 review
0 helpful votes
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He/she was polite and responsive. Thanks
I think and I hope my issue is resolved now.

Date of experience: July 11, 2022
Ukraine
1 review
0 helpful votes
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Freelancer Verified program
July 11, 2022

It was good conversation to talk with her and proceed successfully. Nice girl.

Date of experience: July 11, 2022
Malaysia
1 review
0 helpful votes
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It helps me a lot!
July 11, 2022

Thanks a lot to Mr. Harriet A. For assisting me with my identity verification problem. Such a good communication where I can understand easily. I will definitely reach out again for any problems to occur. Thank you so much!

Date of experience: July 11, 2022
India
1 review
0 helpful votes
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Quick response and satisfied
July 11, 2022

I really appreciate was considering request on priority and resolving with satisfaction

Date of experience: July 10, 2022