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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Responsive Custome Service
July 14, 2022

For a freelancer there can always be situations with the respective clients that sometimes we do not understand. Fortunately Freelancer has a good service both by chat and email to answer our questions and resolve as far as possible our incidents.

Date of experience: July 14, 2022
Argentina
1 review
0 helpful votes
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Transacción
July 14, 2022

Tengo un problema con el pago de la deuda que tiene mi perfil, quiero hacer el depósito para saldar la deuda que tengo y no se acredita el
Monto

Date of experience: July 14, 2022
Pakistan
1 review
0 helpful votes
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Excellent customer service.
July 14, 2022

I wrote a report about a false/fake project, which was proposed by a dishonest person. So, I basically asked for a refund of that penalty fee of 25$ which I paid because of that person who I mentioned above. In an hour freelancer.com approved my report, monitored it & then refunded my money back. So, I'm very happy with their immediate response.

Date of experience: July 14, 2022
DO
1 review
0 helpful votes
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Very Helpful!
July 14, 2022

She was giving me the answers i was looking for, without desperating for my insecurities, I appreciate that!

Date of experience: July 14, 2022
Pakistan
1 review
0 helpful votes
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Very good experience with the support. He was nice and cooperative.

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Extremely satisfied. The person who helped me was thorough in her responses. He/she provided hints for the future. He/she was accommodating.

Date of experience: July 14, 2022
Kenya
1 review
0 helpful votes
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Excellent service
July 14, 2022

Rox's service was excellent. Apart from being professional, Rox's service was prompt, satisfactory, and most of all helpful. Highly recommended.

Date of experience: July 14, 2022
Germany
1 review
0 helpful votes
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Chat about funds locked!
July 14, 2022

I was assisted by Harriet A. Explained well, was friendly and helped me out with my matter.

Date of experience: July 14, 2022
Ukraine
1 review
0 helpful votes
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Great platform to work with
July 14, 2022

Platform is really big, you can find thousands of projects with different skillsets. It's not very difficult to learn how to use it.

Date of experience: July 14, 2022
India
1 review
0 helpful votes
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Chelsea was very helpful and professional during the verification process, I would really like to thank her for keeping it easy for me.

Date of experience: July 14, 2022
India
1 review
0 helpful votes
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Awsum
July 14, 2022

GOOD AFTERNOON... nice talk with chelsea... she is really nice and clean all the doubts. Thankx alot...

Date of experience: July 14, 2022
Thailand
1 review
0 helpful votes
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Excellent
July 14, 2022

Satisfied with the service rendered very professional

Date of experience: July 13, 2022
NL
1 review
0 helpful votes
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I have contacted Freelancer support several times to get help.
They are always responsive and kind.
I recommend freelancer support as the best team.
Thanks.

Date of experience: July 13, 2022
Pakistan
1 review
1 helpful vote
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Karle B.
July 14, 2022

Hey Karle. This is Agha, yeah the one who happened to be the reason for a bad start of the day for you. I just wanted to say sorry for all my stupid questions, and all the troubles I made for you. But the way you handled my concerns, I just Love you bro. Thank You so much for the helping and bearing me.

I would love to be in touch with you. You can reach me on *******@outlook.com

Date of experience: July 13, 2022
Turkiye
1 review
0 helpful votes
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Supoort
July 14, 2022

The interview was on point and it was so professional and friendly

Date of experience: July 13, 2022
Texas
1 review
0 helpful votes
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Customer Service
July 14, 2022

I have received excellent customer service from Freelancer.

Date of experience: July 13, 2022
Hong Kong
1 review
0 helpful votes
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Kindest support member
July 13, 2022

Nash O is a best support member.
I have already met many support members, but Nash O is a best of best.
Thanks again.

Date of experience: July 13, 2022
Norway
1 review
0 helpful votes
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Payments issue with client
July 13, 2022

I got very helpful, in solving my problem. Thank you.

Date of experience: July 13, 2022
DO
1 review
0 helpful votes
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Payment locked
July 13, 2022

Genial fue de gran ayuda! Me respondieron dentro del tiempo establecido

Date of experience: July 13, 2022
Bangladesh
1 review
0 helpful votes
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Account verify problem
July 13, 2022

It was good experience. I learned some things through this. Thank you

Date of experience: July 13, 2022