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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I went on to post a job. I wanted to try it out before I post any "larger projects". I wrote 2 simple sentences describing a simple need (where they force you to select a rate. In this instance it was ($30 to $250).
Immediately, my post was removed. Canceled.
I was like WTF? Then I was told that I had violated their policies.
I was shocked. I reached out to support and they sent me a long list of reasons that I may ( or may have not) violated?
Then I received an email that I had made an infraction and that there may be suspension. LOL What the hell is this place?
- I had verified email, number and payment
- and all I asked was for someone to help create a webpack / react project.
If this is any indication of how they are, good luck. I'm going elsewhere.
She was very helpful. And it was a great help from her. Thank you so much.
Whenever I contact the support team for help, they offer the best solution for my issue in a friendly manner. Well done Support team. Keep it up.
I had good experience and my questions answered and issues solved
I've used the live chat tech support A LOT in the last month because I am new to the site. Every time the support person was able to give me clear, simple, HELPFUL answers to my questions. This time, I was particularly stumped because the help page for the video chat function was out of date and I couldn't find the icon it told me to look for. Kelly V was on chat with me for a LONG time and helped me find the menu I was trying to reach. She explained the requirements that had to be met for the function to work (one of them was not mentioned on the help page), and what I would see if the other party did not meet the requirements. I felt a lot more intelligent and a lot less frustrated after chatting with her. Thanks, Kelly!
It was very easy and helped me to solve my problem. To the point. Thanks.
I had a problem with the test, and Kelly solved in a sec.
I m very pleased because she is nice and really helpful.
Thanks
I chatted with kelly and she helped me lot. She gave the answers quickly. Their service is very fast and good.
Good service and support it was really good support from the support team. Thanks a lot
It's really good to talk with Chelsea.
I'm not fluent in English but I can communicate easily with her. She speaks well (clearly with an accurate pace).
Her voice is so sweet.
Harriet A. Did everything to assist me on my problem
Freelancer is very welcoming and helpful with my verification process. It is very simple and a warm interview. I highly recommend to do this verification process. Hopefully will present us better chance in bidding project at Freelancer.com.
Chelsea has been super helpful and patient, appreciate her help to resolved my problem.
Their support team hear the words to provide best solution for user's. I got the solution totally.
I work on Freelancer.com since 2015 and I love it. They are always improving features and support is always helpful.
I just created my Freelancer account. Based on what I've seen. It seems like there are a lot of great jobs coming available each day. I haven't found any work yet, but I look forward to finding great jobs here!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

