Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Charles G.
Unfollow Charles G.
Share Review
Report Review

I went on to post a job. I wanted to try it out before I post any "larger projects". I wrote 2 simple sentences describing a simple need (where they force you to select a rate. In this instance it was ($30 to $250).
Immediately, my post was removed. Canceled.
I was like WTF? Then I was told that I had violated their policies.
I was shocked. I reached out to support and they sent me a long list of reasons that I may ( or may have not) violated?
Then I received an email that I had made an infraction and that there may be suspension. LOL What the hell is this place?
- I had verified email, number and payment
- and all I asked was for someone to help create a webpack / react project.
If this is any indication of how they are, good luck. I'm going elsewhere.

Date of experience: July 17, 2022
Bangladesh
1 review
0 helpful votes
Follow Sejuti A.
Unfollow Sejuti A.
Share Review
Report Review

Great Assist
July 17, 2022

She was very helpful. And it was a great help from her. Thank you so much.

Date of experience: July 17, 2022
Sri Lanka
1 review
0 helpful votes
Follow Stanley C.
Unfollow Stanley C.
Share Review
Report Review

Excellent support team
July 16, 2022

Whenever I contact the support team for help, they offer the best solution for my issue in a friendly manner. Well done Support team. Keep it up.

Date of experience: July 16, 2022
Nigeria
1 review
0 helpful votes
Follow Ayowole Q.
Unfollow Ayowole Q.
Share Review
Report Review

Chatted the customer service, the agent was straightforward and empathetic.

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
Follow Edward B.
Unfollow Edward B.
Share Review
Report Review

Questions
July 16, 2022

My question and concern were handled quickly. The explanation was complete and it did not lead to more questions.

Date of experience: July 16, 2022
Canada
1 review
0 helpful votes
Follow Ying O.
Unfollow Ying O.
Share Review
Report Review

I had good experience and my questions answered and issues solved

Date of experience: July 16, 2022
Pennsylvania
1 review
0 helpful votes
Follow W Q.
Unfollow W Q.
Share Review
Report Review

I've used the live chat tech support A LOT in the last month because I am new to the site. Every time the support person was able to give me clear, simple, HELPFUL answers to my questions. This time, I was particularly stumped because the help page for the video chat function was out of date and I couldn't find the icon it told me to look for. Kelly V was on chat with me for a LONG time and helped me find the menu I was trying to reach. She explained the requirements that had to be met for the function to work (one of them was not mentioned on the help page), and what I would see if the other party did not meet the requirements. I felt a lot more intelligent and a lot less frustrated after chatting with her. Thanks, Kelly!

Date of experience: July 15, 2022
Australia
1 review
0 helpful votes
Follow Nasima B.
Unfollow Nasima B.
Share Review
Report Review

Charge on tips
July 15, 2022

It was very easy and helped me to solve my problem. To the point. Thanks.

Date of experience: July 15, 2022
Argentina
1 review
0 helpful votes
Follow NORMA V.
Unfollow NORMA V.
Share Review
Report Review

I had a problem with the test, and Kelly solved in a sec.
I m very pleased because she is nice and really helpful.
Thanks

Date of experience: July 15, 2022
Pakistan
1 review
0 helpful votes
Follow Zainab T.
Unfollow Zainab T.
Share Review
Report Review

Best help ever
July 15, 2022

I chatted with kelly and she helped me lot. She gave the answers quickly. Their service is very fast and good.

Date of experience: July 15, 2022
India
1 review
0 helpful votes
Follow Nilesh S.
Unfollow Nilesh S.
Share Review
Report Review

Good service and support
July 15, 2022

Good service and support it was really good support from the support team. Thanks a lot

Date of experience: July 15, 2022
Pakistan
1 review
0 helpful votes
Follow Anas G.
Unfollow Anas G.
Share Review
Report Review

Amazing!
July 15, 2022

It's really good to talk with Chelsea.
I'm not fluent in English but I can communicate easily with her. She speaks well (clearly with an accurate pace).
Her voice is so sweet.

Date of experience: July 15, 2022
Philippines
1 review
0 helpful votes
Follow JOSHUA S.
Unfollow JOSHUA S.
Share Review
Report Review

Responsive
July 15, 2022

Harriet A. Did everything to assist me on my problem

Date of experience: July 15, 2022
Indonesia
1 review
0 helpful votes
Follow Meidi O.
Unfollow Meidi O.
Share Review
Report Review

Very welcoming and helpful
July 15, 2022

Freelancer is very welcoming and helpful with my verification process. It is very simple and a warm interview. I highly recommend to do this verification process. Hopefully will present us better chance in bidding project at Freelancer.com.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
Follow Xaolynn S.
Unfollow Xaolynn S.
Share Review
Report Review

Great support!
July 15, 2022

Chelsea has been super helpful and patient, appreciate her help to resolved my problem.

Date of experience: July 14, 2022
New York
2 reviews
0 helpful votes
Follow Amy K.
Unfollow Amy K.
Share Review
Report Review

Refund Request
July 15, 2022

Harriet A was very helpful, and solved the issue right away!

Date of experience: July 14, 2022
Bangladesh
1 review
0 helpful votes
Follow MD BILLAL E.
Unfollow MD BILLAL E.
Share Review
Report Review

Quick and smooth solution
July 15, 2022

Their support team hear the words to provide best solution for user's. I got the solution totally.

Date of experience: July 14, 2022
Brazil
1 review
0 helpful votes
Follow Marcelo O.
Unfollow Marcelo O.
Share Review
Report Review

Amazing!
July 15, 2022

I work on Freelancer.com since 2015 and I love it. They are always improving features and support is always helpful.

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
Follow Raven T.
Unfollow Raven T.
Share Review
Report Review

Verified
July 15, 2022

Transaction went smoothly. Easy to communicate. I am especially thankful of the schedule accommodation that was made for me.

Date of experience: July 14, 2022
Canada
1 review
0 helpful votes
Follow Pat A.
Unfollow Pat A.
Share Review
Report Review

Just started here
July 15, 2022

I just created my Freelancer account. Based on what I've seen. It seems like there are a lot of great jobs coming available each day. I haven't found any work yet, but I look forward to finding great jobs here!

Date of experience: July 14, 2022