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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Really helpful and prompt team!
July 19, 2022

Thank you Freelancer Online for your quick response time.

Date of experience: July 19, 2022
PS
1 review
0 helpful votes
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Nice support
July 19, 2022

Thank you for your patience and your support, I am happy to solve my problem

Date of experience: July 19, 2022
Turkiye
1 review
0 helpful votes
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As same as my previous experiences of myne, what started with frustration ended with happyness. It took a while to resolve the problem that I was having but It got resolved in the end which I'M very thankful for.

Date of experience: July 19, 2022
India
1 review
0 helpful votes
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Hi,
I have received a prompt response received for my refund issue and my issue has been resolved.

Date of experience: July 19, 2022
Pakistan
1 review
0 helpful votes
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Great service
July 19, 2022

Great agent answer me all question which i was needed clarification. Great support

Date of experience: July 19, 2022
North Carolina
1 review
0 helpful votes
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Great customer service.
July 19, 2022

Mr. Javier was very helpful, straight to the point, and resolved my issue instantly.

Date of experience: July 19, 2022
Germany
1 review
0 helpful votes
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Freelancer Verification
July 19, 2022

The verification process was quick, smooth, and easy. It didn't take more than 10 minutes.

Date of experience: July 19, 2022
Australia
1 review
0 helpful votes
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Elijah
July 19, 2022

Very efficient processing requested changes
All worked as anticipated

Date of experience: July 19, 2022
Egypt
1 review
0 helpful votes
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Positive Solution
July 18, 2022

Good experience with your support.
You solved my problem.
But ai have a comment about the delay.

Date of experience: July 18, 2022
Pakistan
1 review
0 helpful votes
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Review for Nash
July 18, 2022

Nash was highly professional and very cooperative throughout and helped me very politely.

Date of experience: July 18, 2022
South Africa
1 review
0 helpful votes
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As per usual I received great service from the Freelancer Chat Agent: Maine.
I had a difficult query and they were alble to assist.

Date of experience: July 18, 2022
Cameroon
1 review
0 helpful votes
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Client response
July 18, 2022

I contacted freelancer because a client didn't response for a while.
I get the help of Maine who gave me good advice and is following my case.
Thanks Maine!
Thanks freelancer!

Date of experience: July 18, 2022
Germany
1 review
0 helpful votes
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Payment Issue with my credit card
July 18, 2022

Harriet A. Helped me in all issues i had with the payment-details in my account. Thank you so much. I am so happy to meet Harriet A. Via the chat support.

Date of experience: July 18, 2022
Pakistan
1 review
0 helpful votes
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My Account Now Reopen
July 18, 2022

I requested for my account reopen and I am very thankful for freelancer as my account reopen within 24 hours..

Date of experience: July 18, 2022
Ukraine
1 review
0 helpful votes
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Ten years ago, I registered on several freelance platforms, but pretty soon I only continued with Freelancer.com. Unlike other platforms, here is a more convenient interface, a more understandable system for both freelancer and client, there are several options for withdrawing money and quick help of site administrators.

Thanks to all Freelancer team for constantly improving the site and for taking care of freelancers and customers :)

Date of experience: July 18, 2022
India
1 review
0 helpful votes
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I got full support!
July 18, 2022

I asked Rox C. For helping me with issue in a project, and he helped me without any hesitation. Thankyou!

Date of experience: July 17, 2022
India
1 review
0 helpful votes
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Refund of my Payment
July 18, 2022

Team member Byron C. Has assured me that he has raised the issue and it will be refunded I hope so all goes well. Thank you!

Date of experience: July 17, 2022
Ukraine
1 review
0 helpful votes
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Perfect support!
July 18, 2022

He is very kind and good support.
Thank you so much!

Date of experience: July 17, 2022
Egypt
1 review
0 helpful votes
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Membership management
July 17, 2022

In a very little time, my problem was settled, thanks so much. Good effort.

Date of experience: July 17, 2022
Egypt
1 review
0 helpful votes
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Kelly Is a great support
July 17, 2022

Excellent support experience. Kelly is a great communicator
We were both fully understood each other.
Also, Kelly enjoy solving problems, and coming up with solutions. And she Is a great listener, and clear communicator.

Date of experience: July 17, 2022