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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very helpful
July 21, 2022

It was a wonderful experience. All my doubts were solved within a few minutes. The customer support lady was polite and helpful.

Date of experience: July 21, 2022
Illinois
1 review
0 helpful votes
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Some days you're the ball!
July 21, 2022

I have a client who won't pay me. When I accepted the job I thought I read the milestone was set up. It was not and he has my project and refuses to pay. Long story short I filed a dispute that went to the wrong client and XENON D. Helped me with info to cancel the dispute and offered to reach out to the client with info on his responsibilities and encourage him to pay me. While I don't think this will work, as I have tried 3 times with no results. I do appreciate all the effort Xenon has put in to this and will do!

But I am frustrated and upset that Project ID: ******* (Nashid T.) is able to get away with this when he clearly offered the job at $30 CAD. Then accepted my work, had conversations with me about the work and client and never asked for any revisions, and is able to say "The client didn't like it" and not pay me almost a month after he got the finished job. I thought if you didn't get paid in 2 weeks and there was no client dispute I would be paid automatically. I feel there is no protection for the freelancer and this is very upsetting as I follow the rules and do a great job as my reviews state! I am a preferred freelancer and part of my gigs so this makes me weary to pursue jobs on freelancer in the future.

Date of experience: July 21, 2022
VE
1 review
0 helpful votes
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Perfect
July 21, 2022

The support service was excellent. Fast, Simple, easy.

Date of experience: July 21, 2022
Bangladesh
1 review
0 helpful votes
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Payment method
July 21, 2022

My prement request was rejected. After speaking with Freelancer's support it was resolved. Thank you so much Maine M.

Date of experience: July 21, 2022
Morocco
1 review
0 helpful votes
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Amazing service
July 21, 2022

Fast and reliable support fast and reliable support fast and reliable support

Date of experience: July 21, 2022
New York
1 review
0 helpful votes
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Harriet A. Gave me exceptional service. Their service was fast even though they had to confer with other staff to make decisions. They helped me reach exactly what I needed. I had tried before with others and Harriet A. Gave me the best service of the 7 others I have communicated with. Absolutely Exceptional Harriet A. They gave me many many many additional research articles to use after our communication would end. They went above and way beyond what I asked for and did Stupendous work for me & Freelancer. Com. If I need to communicate again, It would be my hope that I communicate with Harriet A. Again. I took time to write this but not nearly as much time as Harriet A. Took to help me in my most needed time. Thank you.

Date of experience: July 21, 2022
Turkiye
1 review
0 helpful votes
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Verify badge review
July 21, 2022

It was great review. Chelsea has fluent, easily understandable English and very soft voice. She was very friendly and symphatetic

Date of experience: July 21, 2022
Pakistan
1 review
0 helpful votes
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Harriet A
July 21, 2022

Excellent experience. Thank you so much to solve my problem

Date of experience: July 21, 2022
Bangladesh
1 review
0 helpful votes
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I was worried about it, but the staff make me more comfortable and she hear my speech with politeness. Finally, I am verified with freelancer.com.

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Date of experience: July 20, 2022
India
1 review
0 helpful votes
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Tnx
July 21, 2022

I will be very grateful to you if I get my money back

Date of experience: July 20, 2022
India
1 review
0 helpful votes
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Instant Resolution.
July 21, 2022

Byron C. Clearly understood my issue.
Suggests & give small guidance to keep our work to be professional.
And resolved my issue with highly positive approach. Thanks..

Date of experience: July 20, 2022
VE
1 review
0 helpful votes
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Great meeting with Chelsea V
July 21, 2022

I had a great meeting with Chelsea V. She was very gentle and professional.

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Date of experience: July 20, 2022
Turkiye
1 review
0 helpful votes
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Thank's for your courtesy. Your support was so fast and helpful.

Date of experience: July 20, 2022
Ukraine
1 review
0 helpful votes
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Helpful.
July 20, 2022

Actually the support is out of my expectation.
I really impressed.

Date of experience: July 20, 2022
Egypt
1 review
0 helpful votes
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Best customer support
July 20, 2022

Perfect person i saw in support service in my life :D

Date of experience: July 20, 2022
Washington
1 review
0 helpful votes
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Awesome support
July 20, 2022

Freelancer support team is very friendly and they solve all problems for clients fairly.
Freelancer.com is famous because has a wonderful support team.

Date of experience: July 20, 2022
Kenya
1 review
0 helpful votes
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Macall
July 20, 2022

I had an exceptional experience talking to Macall about becoming a verified freelancer. I was not aware how it works, I did not know the the benefits of becoming one but now I do.

Date of experience: July 19, 2022
Malaysia
1 review
0 helpful votes
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Javier very good!
July 20, 2022

A very helpful and fast worker. He help me getting my refund and canceling my subscription on freelancer application. I really appreciate his help.

Date of experience: July 19, 2022
Zambia
1 review
0 helpful votes
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Good
July 19, 2022

I chatted with Maine. M He/she was very helpful but unfortunately nothing they could do as we have to wait for 24h. This made me a little upset. Great response time and very engaging

Date of experience: July 19, 2022
Pennsylvania
1 review
0 helpful votes
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Guinevere is the best!
July 19, 2022

She worked her magic and all the items that were verified and not showing up as verified on my profile were suddenly processed and showing up! She's magic!

Date of experience: July 19, 2022