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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Debit Card Verification Problem
July 24, 2022

I was having some technical issues with the website and my debit card so I lodged a complaint. I am pleased to say the response was good and on time and my issue was resolved.

Date of experience: July 24, 2022
Canada
1 review
0 helpful votes
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This was something and unusual issue of being not able to upgrade to NDA and support agent did really well and manually helped in doing that. It was a very critical part of my project and agreement between me as a client and Freelancer. So again Thank you very much

Date of experience: July 24, 2022
Mexico
1 review
0 helpful votes
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Question Answered Quickly
July 24, 2022

Maine M. Was very informative and helpful with my question regarding timeframe processing of my funds via Express Withdrawal. Thanks Maine!

Date of experience: July 24, 2022
Qatar
1 review
0 helpful votes
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I got convince coz there are some customer they are contacted with me to start work on the project but they ask me payment as in security fees or as in tax fees. But when I contact with customer services they explain for me everything and they tell me i shouldn't pay anything or any money to any customer coz it is not included in the rules as following and really they help me too much in this issue

Please be informed that we do not allow clients to ask for deposits or upfront payment from freelancers to start a project. It is not allowed on our website and against our Terms and Conditions. We advise that you do not entertain these kinds of clients in the future and report them. This is a scam that they're trying to pull from you

As an additional recommendation, you may consider the following when working on projects:

1. Discuss the project details clearly with the client, including the delivery date of the project and payments.

2. Only accept a project when you have discussed all the needed information for the project.

17:55
3. Request for a pending Milestone Payment first before starting the project. This will allow you to use our Dispute Resolution Service when issues arise.

17:55
These articles may also help you decide if you would accept or decline a project:

Freelancer Scams: 10 Red Flags and Warning Signs: https://www.freelancer.com/community/articles/freelancer-scams-10-red-flags-and-warning-signs

Projects Violating Our Terms and Conditions: https://www.freelancer.com/support/employer/Project/projects-violating-our-terms-and-conditions

Date of experience: July 24, 2022
Pakistan
1 review
0 helpful votes
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Russell was very helpful
July 24, 2022

It was amazing and Russell help me alot in short of time and kind of nature. I appreciated thanks for the favor thankyou

Date of experience: July 24, 2022
Pakistan
1 review
0 helpful votes
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It was great experience with support team they are very good.

Date of experience: July 23, 2022
Malaysia
1 review
0 helpful votes
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Verified Interview
July 24, 2022

Easy communicate and understand what i try to explain.

Date of experience: July 23, 2022
PS
1 review
0 helpful votes
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Fast reply, and kind chat
July 23, 2022

Appreciate your kindly help, freelancer.com is a great

Date of experience: July 23, 2022
Kazakhstan
1 review
0 helpful votes
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Almost great experience
July 23, 2022

It's a pleasure to work on Freelancer.com.
It is easy to find a job and connect potential clients here. You can find any job for any price. So I'm very glad that I have joined Freelancer!
But there are some issues that I don't like:
• Currency conversion with lower rates than Forex
• Very long withdrawal time (maybe it will change because I still waiting for my FIRST withdrawal)

However, I really like how it is going here on Freelancer.com Hope to have a interesting and profitable projects for a long time here. Thanks!

Date of experience: July 23, 2022
Turkiye
1 review
0 helpful votes
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Best
July 23, 2022

Bestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbest

Date of experience: July 23, 2022
Uganda
1 review
0 helpful votes
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Freelancer.com
July 23, 2022

Amazing platform to make some extra bucks and test your skills with global experts from different fields.

Date of experience: July 22, 2022
India
1 review
0 helpful votes
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Acknowledgement of the assistance
July 23, 2022

It was good and quick. The resolution was provided to the point

Date of experience: July 22, 2022
Argentina
1 review
0 helpful votes
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Excellent resolution and speed
July 23, 2022

He solved the problem in a quick and clear way, very quickly.

Date of experience: July 22, 2022
Egypt
1 review
0 helpful votes
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Very good support
July 22, 2022

Thanks freelancer, very professional, good stuff, i like elle very good support

Date of experience: July 22, 2022
Brazil
1 review
0 helpful votes
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Bom atendimento
July 21, 2022

Foi rápido e esclareceu todas as minha duvidas, ótimo atendente

Date of experience: July 21, 2022
Bangladesh
1 review
0 helpful votes
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Outstandingly helpful. Couldn't be happier. Hope you will continue supporting us in this way. Thank you a lot.

Date of experience: July 21, 2022
Turkiye
1 review
0 helpful votes
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ELLE IS BEST
July 21, 2022

Elle was so nice to chat! She helped me a lot. Thanks.

Date of experience: July 21, 2022
Pakistan
1 review
0 helpful votes
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Good at assistance
July 21, 2022

Kelly was really perfect at assistance. She resolved me issue within no time.

Date of experience: July 21, 2022
India
1 review
0 helpful votes
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Helpful assistance
July 21, 2022

Overall Helpful assistance. Very good and smooth process. Nice experience with customer support.

Date of experience: July 21, 2022
India
1 review
0 helpful votes
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Very helpful
July 21, 2022

It was a wonderful experience. All my doubts were solved within a few minutes. The customer support lady was polite and helpful.

Date of experience: July 21, 2022