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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was having some technical issues with the website and my debit card so I lodged a complaint. I am pleased to say the response was good and on time and my issue was resolved.
This was something and unusual issue of being not able to upgrade to NDA and support agent did really well and manually helped in doing that. It was a very critical part of my project and agreement between me as a client and Freelancer. So again Thank you very much
Maine M. Was very informative and helpful with my question regarding timeframe processing of my funds via Express Withdrawal. Thanks Maine!
I got convince coz there are some customer they are contacted with me to start work on the project but they ask me payment as in security fees or as in tax fees. But when I contact with customer services they explain for me everything and they tell me i shouldn't pay anything or any money to any customer coz it is not included in the rules as following and really they help me too much in this issue
Please be informed that we do not allow clients to ask for deposits or upfront payment from freelancers to start a project. It is not allowed on our website and against our Terms and Conditions. We advise that you do not entertain these kinds of clients in the future and report them. This is a scam that they're trying to pull from you
As an additional recommendation, you may consider the following when working on projects:
1. Discuss the project details clearly with the client, including the delivery date of the project and payments.
2. Only accept a project when you have discussed all the needed information for the project.
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3. Request for a pending Milestone Payment first before starting the project. This will allow you to use our Dispute Resolution Service when issues arise.
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These articles may also help you decide if you would accept or decline a project:
Freelancer Scams: 10 Red Flags and Warning Signs: https://www.freelancer.com/community/articles/freelancer-scams-10-red-flags-and-warning-signs
Projects Violating Our Terms and Conditions: https://www.freelancer.com/support/employer/Project/projects-violating-our-terms-and-conditions
It was amazing and Russell help me alot in short of time and kind of nature. I appreciated thanks for the favor thankyou
It was great experience with support team they are very good.
Easy communicate and understand what i try to explain.
Appreciate your kindly help, freelancer.com is a great
It's a pleasure to work on Freelancer.com.
It is easy to find a job and connect potential clients here. You can find any job for any price. So I'm very glad that I have joined Freelancer!
But there are some issues that I don't like:
• Currency conversion with lower rates than Forex
• Very long withdrawal time (maybe it will change because I still waiting for my FIRST withdrawal)
However, I really like how it is going here on Freelancer.com Hope to have a interesting and profitable projects for a long time here. Thanks!
Bestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbestbest
Amazing platform to make some extra bucks and test your skills with global experts from different fields.
It was good and quick. The resolution was provided to the point
He solved the problem in a quick and clear way, very quickly.
Thanks freelancer, very professional, good stuff, i like elle very good support
Foi rápido e esclareceu todas as minha duvidas, ótimo atendente
Outstandingly helpful. Couldn't be happier. Hope you will continue supporting us in this way. Thank you a lot.
Elle was so nice to chat! She helped me a lot. Thanks.
Kelly was really perfect at assistance. She resolved me issue within no time.
Overall Helpful assistance. Very good and smooth process. Nice experience with customer support.
It was a wonderful experience. All my doubts were solved within a few minutes. The customer support lady was polite and helpful.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

