Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kazakhstan
1 review
0 helpful votes
Follow Elina X.
Unfollow Elina X.
Share Review
Report Review

Good support.
July 26, 2022

Tried to help me till solve problem.
Kindly support.
Fast solution and fast response.

Date of experience: July 26, 2022
Sri Lanka
1 review
0 helpful votes
Follow sandun O.
Unfollow sandun O.
Share Review
Report Review

I had problum receiving money
July 26, 2022

I only stay like 2 minutes. You guys contact me. Javier A contacted me and told me about the Issue, I will wait 5 days If still didn't receive the money I will contact,
Update - Updating the review again after 1 hour, I received my withdrawal to from my bank.
Thanks. You guys are the best *****.

Date of experience: July 26, 2022
South Africa
1 review
0 helpful votes
Follow Angela E.
Unfollow Angela E.
Share Review
Report Review

Short, sweet and to the point.
July 26, 2022

Quick and pleasant. I cleared my cache and cookies, checked that my browser was up to date, rebooted only to find that the job had been deleted.

Date of experience: July 26, 2022
India
1 review
0 helpful votes
Follow Gokul T.
Unfollow Gokul T.
Share Review
Report Review

Excellent Service
July 26, 2022

Conducted my interview as per the requirements. Scheduled the meeting ahead of time. Professional communication.

Date of experience: July 26, 2022
India
1 review
0 helpful votes
Follow Rachit O.
Unfollow Rachit O.
Share Review
Report Review

Great
July 26, 2022

Can't express in words, but very amazing and helped me

Date of experience: July 26, 2022
Spain
1 review
0 helpful votes
Follow Alireza J.
Unfollow Alireza J.
Share Review
Report Review

That was interesting but i wish we had more webinars or the same to help us find more client by the start of freelancing

Date of experience: July 26, 2022
India
1 review
0 helpful votes
Follow Vasu V.
Unfollow Vasu V.
Share Review
Report Review

Good Experience
July 26, 2022

Very help full and very quick to Very help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick to

Date of experience: July 25, 2022
India
1 review
0 helpful votes
Follow Avinash H.
Unfollow Avinash H.
Share Review
Report Review

Smooth
July 26, 2022

The process was very smooth. Thanks Chelsea for the smooth process, everything was very good

Date of experience: July 25, 2022
Philippines
1 review
0 helpful votes
Follow Jason P.
Unfollow Jason P.
Share Review
Report Review

The Interview
July 26, 2022

It was all good and well. Interaction was smooth and clear. The caller was kind and friendly.

Date of experience: July 25, 2022
Thailand
1 review
0 helpful votes
Follow Veronica O.
Unfollow Veronica O.
Share Review
Report Review

Verification call with Chelsea
July 26, 2022

Chelsea and I took a while to connect because we were both caught up in other meetings. But she was very kind and patient and made me feel comfortable once we started speaking. When asking questions or making a comment her tone was sincere, felt like I was speaking to a real person m, not just a customer service agent.

Date of experience: July 25, 2022
Bangladesh
1 review
0 helpful votes
Follow ISTEAK Q.
Unfollow ISTEAK Q.
Share Review
Report Review

He/she is good.
July 25, 2022

Everything worked out nicely.He listened to all my words through many silences and explained everything nicely how to solve it

Date of experience: July 25, 2022
Germany
1 review
0 helpful votes
Follow Jonas V.
Unfollow Jonas V.
Share Review
Report Review

It will be a very quick one as I do appreciate when support is quick and to the point and you don't have to spend hours explaining what is the problem let alone spending time to solve it.

Quick inquiry, immediate solution, everyone is happy.

5 stars to "Frieda S."

Date of experience: July 25, 2022
Egypt
1 review
0 helpful votes
Follow Merna K.
Unfollow Merna K.
Share Review
Report Review

Perfect
July 25, 2022

Rox Was really fast and helpful and he helped me through everything real quick and understood what i want

Date of experience: July 25, 2022
Romania
1 review
0 helpful votes
Follow Catalin-Mihai Z.
Unfollow Catalin-Mihai Z.
Share Review
Report Review

I was promised help and to be notified via email when the issue is resolved, I got no help with my issue and a notification on the freelancer account which never got to me until i actually checked the account.

Date of experience: July 25, 2022
California
1 review
0 helpful votes
Follow Monica N.
Unfollow Monica N.
Share Review
Report Review

Great service
July 25, 2022

I got more than what I wanted to ask. He is patient and warm-hearted

Date of experience: July 25, 2022
India
1 review
0 helpful votes
Follow Sumit J.
Unfollow Sumit J.
Share Review
Report Review

Great experience with team
July 25, 2022

I had words with Chelsea V. and it's easy process to verify account.

Date of experience: July 24, 2022
Latvia
1 review
0 helpful votes
Follow Edgars L.
Unfollow Edgars L.
Share Review
Report Review

Good support
July 25, 2022

I have my account issue and discuss this stuff. He is very kindly stuff.
Thanks again

Date of experience: July 24, 2022
South Africa
1 review
0 helpful votes
Follow Cleo C.
Unfollow Cleo C.
Share Review
Report Review

I started freelancing recently and have had a wonderful experience with kind and courteous clients and exciting ongoing research projects. I have to give a special thank you to Chelsea V. from the freelancer team for assisting me through the verification process. It is an honor to work on such an exciting platform filled with professional and excellent staff.

Date of experience: July 24, 2022
Tunisia
1 review
0 helpful votes
Follow Baccar S.
Unfollow Baccar S.
Share Review
Report Review

Great experience
July 25, 2022

It was a very good experience Chelsea was very helpful

Date of experience: July 24, 2022
Nigeria
1 review
0 helpful votes
Follow Idayat O.
Unfollow Idayat O.
Share Review
Report Review

Great customer service
July 25, 2022

I needed a refund of my membership fee and it was granted immediately.
The service provider is very polite.
Thank you once again Byron

Date of experience: July 24, 2022