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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Tried to help me till solve problem.
Kindly support.
Fast solution and fast response.
I only stay like 2 minutes. You guys contact me. Javier A contacted me and told me about the Issue, I will wait 5 days If still didn't receive the money I will contact,
Update - Updating the review again after 1 hour, I received my withdrawal to from my bank.
Thanks. You guys are the best *****.
Quick and pleasant. I cleared my cache and cookies, checked that my browser was up to date, rebooted only to find that the job had been deleted.
Conducted my interview as per the requirements. Scheduled the meeting ahead of time. Professional communication.
That was interesting but i wish we had more webinars or the same to help us find more client by the start of freelancing
Very help full and very quick to Very help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick toVery help full and very quick to
The process was very smooth. Thanks Chelsea for the smooth process, everything was very good
It was all good and well. Interaction was smooth and clear. The caller was kind and friendly.
Chelsea and I took a while to connect because we were both caught up in other meetings. But she was very kind and patient and made me feel comfortable once we started speaking. When asking questions or making a comment her tone was sincere, felt like I was speaking to a real person m, not just a customer service agent.
Everything worked out nicely.He listened to all my words through many silences and explained everything nicely how to solve it
It will be a very quick one as I do appreciate when support is quick and to the point and you don't have to spend hours explaining what is the problem let alone spending time to solve it.
Quick inquiry, immediate solution, everyone is happy.
5 stars to "Frieda S."
I was promised help and to be notified via email when the issue is resolved, I got no help with my issue and a notification on the freelancer account which never got to me until i actually checked the account.
I got more than what I wanted to ask. He is patient and warm-hearted
I had words with Chelsea V. and it's easy process to verify account.
I have my account issue and discuss this stuff. He is very kindly stuff.
Thanks again
I started freelancing recently and have had a wonderful experience with kind and courteous clients and exciting ongoing research projects. I have to give a special thank you to Chelsea V. from the freelancer team for assisting me through the verification process. It is an honor to work on such an exciting platform filled with professional and excellent staff.
It was a very good experience Chelsea was very helpful
I needed a refund of my membership fee and it was granted immediately.
The service provider is very polite.
Thank you once again Byron
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

