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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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It chaned my life
August 1, 2022

One of the most important part of my life is freelancing... I lv it

Date of experience: July 31, 2022
Algeria
1 review
0 helpful votes
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Thanks very helpful
July 31, 2022

Thanks. Very helpful and they helped me to understand all your site functionality

Date of experience: July 31, 2022
Argentina
1 review
0 helpful votes
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Rox C. Review
July 31, 2022

They were really helpful and patient in helping solve the issue I had. They also provided me some links for further info in case there was another problem.

Date of experience: July 31, 2022
Poland
1 review
0 helpful votes
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Refund s
July 31, 2022

Thank you for the service i will be waiting for my money back

Date of experience: July 31, 2022
Ukraine
1 review
0 helpful votes
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5 stars for support
July 31, 2022

Javier A. Thank you very much for your help.
5 stars support
Best regards

Date of experience: July 31, 2022
Bangladesh
1 review
0 helpful votes
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Good
July 31, 2022

Javier A. I like his use very much, Although I still haven't got the solution to my problem, he spoke very well with me thanks a lot

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Date of experience: July 31, 2022
Bangladesh
1 review
0 helpful votes
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Great services
July 31, 2022

Everything fine for me. Thank you. Best customer service

Date of experience: July 31, 2022
KR
1 review
0 helpful votes
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When I submitted my proof for verification, I encountered some trouble and failed to solve it many times.
JavierA helped me a lot by *******@cx.freelancer.com many a time. I really appreciate it. This helped me for nearly a month.
Thank you for your patience and help

Date of experience: July 31, 2022
GB
1 review
0 helpful votes
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Very helpful, fast, prompt
July 30, 2022

Very good experience of the best quality of customer service! Excellent service! Thank you very very much!

Date of experience: July 30, 2022
India
1 review
0 helpful votes
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Professional
July 30, 2022

Simple conversation. Easy to understand. She helped with understanding the details of the program. Overall, I'm very satisfied with her service.

Date of experience: July 29, 2022
Nigeria
1 review
0 helpful votes
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My complaints were appropriately addressed, and if not addressed, they would relay to the necessary team to address them.

Date of experience: July 29, 2022
GB
1 review
0 helpful votes
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Such a nice person
July 29, 2022

Really good and humble person who was their with me on the live chat

Date of experience: July 29, 2022
Tunisia
1 review
0 helpful votes
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Verified badge interview
July 29, 2022

The questions were clear, the interviewer was easy to talk to, I am 100% satisfied

Date of experience: July 29, 2022
Egypt
1 review
0 helpful votes
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Great Experience With Freelancer
July 29, 2022

It was a great experience working as a freelancer. The Freelancer is one of my favorite platforms I've worked on. I look forward to continuous improvements to the services that Freelancer provides to users.

Date of experience: July 28, 2022
AE
1 review
0 helpful votes
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Chelsea guided me well on how to to start. Aprreciated. I feel motivated and ready to work on freelancer as full time.

Date of experience: July 28, 2022
Belarus
1 review
1 helpful vote
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Best support team..
July 29, 2022

Karle is the best support member amang I met before. And thanks for the manage the super best job site.
I will love freelancer forever...

Date of experience: July 28, 2022
Ghana
1 review
0 helpful votes
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Fear and shaky
July 29, 2022

So I actually first of well and happy my funds has been reverted. I signed up to your platform in the past days and my first encounter was with a scammer which I reported. I felt the platform wasn't genuine that is why when I mistakenly deposited, I requested out of fear. But I'm still doing my research on how it works and everything about this then commit fully. Overall, I'm happy with the prompt replies and feedback. I truly like and appreciate that.

Regards,

Cecilia.

Date of experience: July 28, 2022
Argentina
1 review
0 helpful votes
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Amazing support
July 29, 2022

Always helped me by email and now in a live chat.
Quick response and they solve all the troubles and misundertandings that I had on the website.

Date of experience: July 28, 2022
India
1 review
0 helpful votes
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Fix my found issue
July 28, 2022

Guinevere is understand my problem and help to fix my issue this.

Date of experience: July 28, 2022
California
1 review
0 helpful votes
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Great platform
July 28, 2022

For the past 5 years, Iv'e been using freelancer.com to hire individuals and companies to help us with our projects. Very happy!

Date of experience: July 28, 2022