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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Tufan O.
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This was the best conversation I've ever had. Successful people always show themselves like Chelsea.

Date of experience: August 2, 2022
Indonesia
1 review
0 helpful votes
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FREELANCER PARADISE
August 2, 2022

Just like as the title says, Freelancer is a Paradise with big fun going around!. Not as complicated as other website, you can start your career by doing some contest to build your portfolio.

Date of experience: August 1, 2022
India
1 review
0 helpful votes
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Great Verification Process!
August 2, 2022

It was excellent to be verified on the platform. Chelsea V. did a great job. The process was very smooth.

Date of experience: August 1, 2022
India
1 review
0 helpful votes
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Really helpful
August 2, 2022

Good communication and provide help throughout the process.

Date of experience: August 1, 2022
India
1 review
0 helpful votes
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Great service got from Victor C.
August 2, 2022

I had a dispute created with a client and he kept guiding me on my questions very kindly.

Date of experience: August 1, 2022
Philippines
1 review
0 helpful votes
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My fund unlocked
August 2, 2022

I hope I can withdraw it with the given date (after 15 days), I already succeed with my work pay if I already withdraw it.
Update them always even the client if your fund was locked.
Thank you to the client and the response of the freelancer support.

Date of experience: August 1, 2022
India
1 review
0 helpful votes
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Very supportive
August 2, 2022

I was very helpful with the way of answer they provided. They are very supportive and encouraging.
For me they are my career boost.

Thank you a lot

Date of experience: August 1, 2022
Pakistan
1 review
0 helpful votes
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Call with Verified team member
August 2, 2022

Great!
She was understanding and very polite. Asked all the questions in professional way and cooperated with the time schedule too.

Date of experience: August 1, 2022
Colombia
1 review
0 helpful votes
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Thanks
August 1, 2022

Good good good good good good good good good good good good good good good good good good good good

Date of experience: August 1, 2022
Colombia
1 review
0 helpful votes
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I am very grateful with Alexa F.
August 1, 2022

Alexa F. Has been very kind, all the information was very useful and helped me solve my problem. I am very grateful for your efficiency.

Date of experience: August 1, 2022
VE
1 review
0 helpful votes
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Excellent. The agent Maine M. Was very attentive and gave me excellent instructions to solve my problem. Thank you.
The support people Karle B. Was very kind and attended to all my concerns about the inconveniences that I am experiencing due to the blocking of my payment.

Date of experience: August 1, 2022
Morocco
1 review
0 helpful votes
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GReat experience with help team
August 1, 2022

After I explained to Guinevere M my situation
He helped me immediately to get my money back
Really appreciat this. Great service

Date of experience: August 1, 2022
France
1 review
0 helpful votes
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Fast answer!
August 1, 2022

Fast answer! Thank you, Fast answer! Thank you, Fast answer! Thank you

Date of experience: August 1, 2022
Australia
1 review
0 helpful votes
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Freelancer support is pretty good.
August 1, 2022

I'm not sure if I'm supposed to review Freelancer as a whole, or just the most recent interaction I had with a Freelancer support representative. For this, I'm going the latter.

Anyway, something happened that usually doesn't - but it did - because, well, me. I clicked in the wrong spot to set milestones, so the developer agreed to decline, and I then found the right way to do it. A small dumb, no biggie.

Anyway, Elijah from support was on the case straight away. Once I briefly clarified my situation, we parted with pleasant salutations, and then all was good again.

I was half-expecting a bot, but it seems that Freelancer have actual people reaching out to people if they appear to need help.

So, I would just like to reiterate that freelancer support is pretty good.

Date of experience: August 1, 2022
Italy
1 review
0 helpful votes
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Amazing support
August 1, 2022

The support was fast and efficient. The guy was helpful and kind.

Date of experience: August 1, 2022
France
1 review
0 helpful votes
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Great communication
August 1, 2022

Great communication.
(Get Verified by Freelancer interviewer)

Date of experience: August 1, 2022
Australia
1 review
0 helpful votes
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Getting verified with Chelsea V.
August 1, 2022

Chelsea was amazing and had lots of patience for my technical difficulties. For some reason, she couldn't hear me and I had to fumble around in my settings for 5 minutes before I gave up and found a headset to connect.

Thanks for the pleasant call and for verifying me!

Date of experience: August 1, 2022
Slovenia
1 review
0 helpful votes
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Interview
August 1, 2022

The lady was very professional and kind, the questions were on spot and withing the scope of the projects.

Date of experience: July 31, 2022
Egypt
1 review
0 helpful votes
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Karle B is great
August 1, 2022

I was very happy at such chat and he kind of let me feel safe of this website after I was to leave it coz of some bad experience in money, I'm waiting for his mail :)

Date of experience: July 31, 2022
Philippines
1 review
0 helpful votes
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Straight and Professional
August 1, 2022

Chelsea was great and our communication was flawless and straight to the point. I clearly understood what details were needed in getting verified. Overall was a smooth experience. This will help me boost my career as a Developer

Date of experience: July 31, 2022