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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Great platform for clients and freelancers alike! PLUS, customer service is friendly, super helpful, and prompt with replies.

Date of experience: August 3, 2022
Bangladesh
1 review
0 helpful votes
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Helpful
August 3, 2022

Sir, he helped me by being very patient and listening to me, helping me

Date of experience: August 3, 2022
Romania
1 review
0 helpful votes
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Understanding customers' need
August 3, 2022

I signed up for the free trial, didn't use my account and woke up a month later, having to pay the membership. Because I had no activity, I wanted to close my account but obviously freelancer doesn't let you close an account with a negative balance.

I decided to contact support, where I talked to Maine M, who was kind enough to understand and help me with this situation.

Thank you!

Date of experience: August 3, 2022
Singapore
1 review
0 helpful votes
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Very helpful
August 3, 2022

Got into helping me fast and appreciate the steps taken.

Date of experience: August 3, 2022
Egypt
1 review
0 helpful votes
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Helpful
August 3, 2022

Harriet is very helpful, and Don't be short with me and answer all the questions and help me

Many thanks

Date of experience: August 3, 2022
Malta
1 review
0 helpful votes
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Good help
August 3, 2022

Javier understand my concern and find an immediate solution.

Date of experience: August 3, 2022
Pakistan
1 review
0 helpful votes
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It went well.
August 3, 2022

Overall the interviewee was good. Interview went well and she is good in handling the clients and explaining the necessary stuff in easy terms.

Date of experience: August 3, 2022
Bangladesh
1 review
0 helpful votes
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Nice project & good communication
August 3, 2022

I have 5 years experience of Adobe illustrator, Adobe Photoshop, Excel & Google sheet, I have experience like this work, Logo Design, Icon design, Illustrator, T-shirt design, Images Baground change, Business card design, Photoshop Design, Photo retouching, Signature design, Apps Design Ms. Excel, Ms. Word, Google sheet, Company Research, Data collection, Ms PowerPoint Slide etc. I'm working 3 years + in the freelancer.com

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Date of experience: August 3, 2022
Australia
1 review
0 helpful votes
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First time EVER seeking help!
August 3, 2022

Karle B. Did a great job... very helpful indeed! I did not have to wait very long either... which was a great help!

Date of experience: August 2, 2022
Bangladesh
1 review
0 helpful votes
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Extremely Helpful...
August 3, 2022

They are extremely helpful with proper solutions and information on any issue.
Whenever I face any issue using freelancer.com, I contact their support team and they always help me solve the issue.
They are also extremely fast to respond.

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Chat details
Date of experience: August 2, 2022
Colombia
1 review
0 helpful votes
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En pocas palabras fueron eficiente, el problema que tenia era no poder acceder a la pagina y contar con un soporte en tan poco tiempo, me soluciono el problema, es una plataforma seria en comparación con las que he investigado gracias.

Date of experience: August 2, 2022
Malaysia
1 review
0 helpful votes
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Freelance.com support
August 2, 2022

I had a problem with my contest prize-winning being unable to be released due to a verification issue on the contest holder's part. I reached out to the support and was assigned to Guinevere as my agent. She was professional and helpful. That is very reassuring considering that I am already skeptical about the whole situation. Great job on her part!

Date of experience: August 2, 2022
DO
1 review
0 helpful votes
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Eficiente Atención
August 2, 2022

Ha Sido un excelente experiencia, los asesores de atención al cliente fueron atentos, diligentes y eficientes en su gestión, dieron una pronta solución a mi solicitud por lo que estoy agradecida.
Excelente atención y solución.
Muchas gracias.

Date of experience: August 2, 2022
Ukraine
1 review
0 helpful votes
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Membership refund
August 2, 2022

My account has been charged for my freelance.com membership. Since I do not use this service, I wanted to return my money back to my account. Thanks to the support service, the money was returned very quickly. I am very satisfied with the communication with the support service.

Date of experience: August 2, 2022
Bangladesh
1 review
0 helpful votes
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Withdraw issue
August 2, 2022

Freelancer support is really amazing.
Thanks a million.

Date of experience: August 2, 2022
Romania
1 review
0 helpful votes
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Fast and trustworthy information
August 2, 2022

Thank you Elle S. From General Support. She was kind + positive and did a great job.

Date of experience: August 2, 2022
Mexico
1 review
0 helpful votes
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Tuve un problema con el procesamiento de mis pagos, pero me brindaron ayuda inmediata. Al final, pude realizar mis retiros sin ningún contratiempo. Excelente servicio.

Date of experience: August 2, 2022
Ohio
1 review
0 helpful votes
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Refund
August 2, 2022

Katie B. Did a fantastic job -even after our chat got disrupted - she reached out to me and finalized the process

Date of experience: August 2, 2022
Bangladesh
1 review
0 helpful votes
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Thank you for being so helpful. Live chat support really helps freelancers like me to get solutions instantly.

Date of experience: August 2, 2022
Viet Nam
1 review
0 helpful votes
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Everything was nice (at first) with the support agent; I respected their staff, and they are very welcoming. Until I made my first dollar on my Freelancer.com account. The account suddenly disabled withdrawals. I read this kind of review before, I did not believe them I think those bad reviews are from people who just don't read the TOS. But now, I'm in their shoes, I even don't know why my account is restricted, The support is transferring me round and round from this email to another, but with no specific answer or email? They never reply. I would suggest Fiverr, it's far less toxic there, and I made my first dollar smoothly there without any problem, and there's no Indian spamming bot, unfair competition like in Freelancer. So this is my honest review; if you read it, I hope it can help you make an informed choice.

Date of experience: August 2, 2022