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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
Follow Mohamed M.
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My issue has been resolved and it was very kind from you to help me refund my cancelled project as it was my first time and made a mistakes, but you are very handful.

Date of experience: August 5, 2022
India
1 review
0 helpful votes
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Thanks to solve my problem
August 6, 2022

Their work is very good, they have solved my problem very quickly.

Date of experience: August 5, 2022
Bangladesh
1 review
0 helpful votes
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I'm always satisfied!
August 6, 2022

When I got any trouble, always I contacted to freelancer support team. They are very responsive. I'm very happy with the Freelancer support. Thanks.

Date of experience: August 5, 2022
India
1 review
0 helpful votes
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Hope you are refund my money
August 5, 2022

I am happy for your response but my problem is still the same.

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Date of experience: August 5, 2022
Chile
1 review
0 helpful votes
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Experience
August 5, 2022

In short, I had a wonderful experience. I send a greeting to those who assisted me and solved my doubts and problems, excellent customer service

Date of experience: August 5, 2022
NL
1 review
0 helpful votes
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Perfect experience
August 5, 2022

It was amazing, she was kind and understandable.It was a pleased talk with her and doing my verification.

Date of experience: August 5, 2022
Serbia
1 review
0 helpful votes
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Locked money
August 5, 2022

The support team solved my problem very quickly and easily, we had very friendly communication.

Congratulations to you, you are doing a great job!

Date of experience: August 5, 2022
India
1 review
0 helpful votes
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Happy with Harriet A. Chat support
August 5, 2022

He resolve my issue and give assurance that my suspended account will resolve within the day.

Date of experience: August 4, 2022
India
1 review
0 helpful votes
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Wonderful conversation
August 5, 2022

It was my first time live on line video call interview. She helps me a lot.

Date of experience: August 4, 2022
Bangladesh
1 review
0 helpful votes
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Kelly is just Awesome!
August 4, 2022

Brilliant! Help and way of talking is much appreciated.
Highly Recommended!

Date of experience: August 4, 2022
Nigeria
1 review
0 helpful votes
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Prompt response
August 6, 2022

Wow! The site is very prompt to respond when a complaint is sent through the support link. I was amazed at how quickly the issue was resolved.

Date of experience: August 4, 2022
South Africa
1 review
0 helpful votes
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Super efficient refund claim.
August 4, 2022

I'm a pensioner and cannot afford the payment thus I've requested a refund to which they gladly responded. Excellent service and a helpful attitude.
Thank you.

Date of experience: August 4, 2022
Argentina
1 review
0 helpful votes
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Efficient and kind
August 4, 2022

I had a question regarding my payment Paypal method and I solved the problem fast, efficient and receiving very kind communication from the Freelancer support team. Thank you!

Date of experience: August 4, 2022
Pakistan
1 review
0 helpful votes
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Very helpfull
August 4, 2022

Kelly is very helping she helped me out in my matter

Date of experience: August 4, 2022
Canada
1 review
0 helpful votes
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Arrogant, cold, unhelpful
September 3, 2022

After reviewing multiple free lance sites, chose Freelancer to post a job. I needed writing assistance and HR expertise. The posting was declined for violating the code of conduct. I inquired. Response was the same including account closure... violated code of conduct. I inquired again, asking what the violation was, so I could correct it. Response was the same... and further stated account is permanently closed and there is no recourse. I inquired again... account re-opened... still no explanation of what was wrong with the posting. I'll post it again and let you know what happens. If you don't see a follow up look for my review on other platforms.

Date of experience: August 4, 2022
Bangladesh
1 review
0 helpful votes
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Graphic design
August 4, 2022

I am a Professional graphic designer. I work only one marketplace at freelancer.com. I hope keep milestone this favourite site. I love freelancer.com

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Date of experience: August 4, 2022
Cayman Islands
1 review
0 helpful votes
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Quick response
August 4, 2022

Very good customer service will definitely continue with the service

Date of experience: August 4, 2022
Bangladesh
1 review
0 helpful votes
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I got a good support from him he solved my problem and next I have good experience from support I always get help from support freelancer support is very prompt I like it

Date of experience: August 4, 2022
PS
1 review
0 helpful votes
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I invited the client here to Freelancer and he hired me more than two months ago I finished the project with him, but until today I cannot withdraw my money. I had to document my identity KYC, and then a PayPal account with the same email is required here to start the money on it. The procedures are incomplete and a little tricky. I hope in the coming days I will get more projects here, the recruitment process will be faster, the withdrawal of money is easier, and the use is easier

Date of experience: August 4, 2022
Turkiye
1 review
0 helpful votes
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Amazing.
August 4, 2022

Very patient, very gentle, She was very clear in her questions. 10 out of 10.

Date of experience: August 3, 2022