Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got my solution on day. Really i like the way your team providing this fast service
The process to cancel the free trial plus membership is nasty because the "cancel" button does not work. It sends you back to plan selection page. You try with different browsers and check the FAQ, wasting a lot of time but there's no way that you'll get rid of the membership. I guess that is intantional, because a lot of people does not try harder and the plan automatically step up to a paid one. I finally could figure out how to receive support via chat and kelly V. solve it in few seconds cancelling the plus membership. So... five star to her that was really helpfull but 0 stars to freelancer, booby trapping its customers.
Muy buena, respuesta y consejos inmediatos, sobre las buenas y malas practicas, asà como recomendaciones.
Kelly V. really understand the concern first and act as a human. And do his/her job with efforts i hope everyone will be like him/her
Really great. Actually all of your support are great maybe im just stress and frustrated for my problem. In my account
Best service from your customer care and they solve my issues.
Questions were to the point and were put across clearly.
Kindly attention, the interview was very punctual and the person in charge was courteous and clear in relation to the questions.
The contact was very quickly and very kind, it was an excellent service
Freelancers have a very professional work system, making it easy for all freelancers and clients in various countries to communicate with each other well and professionally at work.
The chat support agent demonstrated solid grip over polices and acted promptly.
The agent was very knowledgeable and helpful in advising me on obtaining payments for completed projects.
Helpful Conversation.
All problem is solved
Good luck for next time. Conversation is helpful for me and solve the problem in few minutes
Freelancer promised membership plans before 2 months ago and they told me I have to tell within that month. But I forgot about it and later thought it was impossible. I contacted with Freelancer Support Team 2 days ago and Frieda supported me correctly and quickly. I got 2 month membership plan correctly and I am satisfied. I am very happy to work with Freelancer. And thanks tp Frieda.
It was a great and smooth transaction with them, Maine M. And Nash O. Both did their job well in helping me. Two thumbs up to both of you guys!
As I am new to freelancer, a client asked me to message outside the platform and to deposit Rs. 750 as security amount. I suspected it as a scam and immediately contacted the customer care.
Hi is very helpful person I am very happy to talk with him
There was an error in the Plus membership renewal Kelly V helped me very quickly with this thank you
Very professional interviewer and got into the details deeply
Thanks!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

