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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Fast response
August 8, 2022

I got my solution on day. Really i like the way your team providing this fast service

Date of experience: August 8, 2022
Argentina
1 review
0 helpful votes
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The process to cancel the free trial plus membership is nasty because the "cancel" button does not work. It sends you back to plan selection page. You try with different browsers and check the FAQ, wasting a lot of time but there's no way that you'll get rid of the membership. I guess that is intantional, because a lot of people does not try harder and the plan automatically step up to a paid one. I finally could figure out how to receive support via chat and kelly V. solve it in few seconds cancelling the plus membership. So... five star to her that was really helpfull but 0 stars to freelancer, booby trapping its customers.

Date of experience: August 8, 2022
DO
1 review
0 helpful votes
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Muy buena, respuesta y consejos inmediatos, sobre las buenas y malas practicas, así como recomendaciones.

Date of experience: August 8, 2022
Philippines
1 review
0 helpful votes
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Very Great support
August 8, 2022

Kelly V. really understand the concern first and act as a human. And do his/her job with efforts i hope everyone will be like him/her
Really great. Actually all of your support are great maybe im just stress and frustrated for my problem. In my account

Date of experience: August 8, 2022
AE
1 review
0 helpful votes
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Solution
August 8, 2022

Best service from your customer care and they solve my issues.

Date of experience: August 8, 2022
India
1 review
0 helpful votes
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Precise and good communicator.
August 8, 2022

Questions were to the point and were put across clearly.

Date of experience: August 7, 2022
Ecuador
1 review
0 helpful votes
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Verified Freelancer
August 8, 2022

Kindly attention, the interview was very punctual and the person in charge was courteous and clear in relation to the questions.

Date of experience: August 7, 2022
Mexico
1 review
0 helpful votes
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Excellent service
August 8, 2022

The contact was very quickly and very kind, it was an excellent service

Date of experience: August 7, 2022
Indonesia
1 review
0 helpful votes
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Freelancers have a very professional work system, making it easy for all freelancers and clients in various countries to communicate with each other well and professionally at work.

Date of experience: August 7, 2022
Pakistan
1 review
0 helpful votes
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Professional
August 8, 2022

The chat support agent demonstrated solid grip over polices and acted promptly.

Date of experience: August 7, 2022
Massachusetts
1 review
0 helpful votes
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The agent was very knowledgeable and helpful in advising me on obtaining payments for completed projects.

Date of experience: August 7, 2022
Pakistan
1 review
0 helpful votes
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Withdraw Fund
August 7, 2022

Helpful Conversation.
All problem is solved
Good luck for next time. Conversation is helpful for me and solve the problem in few minutes

Date of experience: August 7, 2022
Ireland
1 review
0 helpful votes
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Excellent!
August 7, 2022

Freelancer promised membership plans before 2 months ago and they told me I have to tell within that month. But I forgot about it and later thought it was impossible. I contacted with Freelancer Support Team 2 days ago and Frieda supported me correctly and quickly. I got 2 month membership plan correctly and I am satisfied. I am very happy to work with Freelancer. And thanks tp Frieda.

Date of experience: August 7, 2022
Philippines
1 review
0 helpful votes
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Refund successful
August 7, 2022

It was a great and smooth transaction with them, Maine M. And Nash O. Both did their job well in helping me. Two thumbs up to both of you guys!

Date of experience: August 7, 2022
India
1 review
0 helpful votes
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Good Customer care support
August 7, 2022

As I am new to freelancer, a client asked me to message outside the platform and to deposit Rs. 750 as security amount. I suspected it as a scam and immediately contacted the customer care.

Date of experience: August 7, 2022
Bangladesh
1 review
0 helpful votes
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Withdrawal problem
August 7, 2022

Hi is very helpful person I am very happy to talk with him

Date of experience: August 7, 2022
India
1 review
0 helpful votes
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Team helped me after I mailed them my problem and now I am able to resume my work. Thanks to them.

Date of experience: August 6, 2022
Turkiye
1 review
0 helpful votes
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Kelly V thank you
August 6, 2022

There was an error in the Plus membership renewal Kelly V helped me very quickly with this thank you

Date of experience: August 6, 2022
Finland
1 review
0 helpful votes
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Nice support from chelsea
August 6, 2022

Very professional interviewer and got into the details deeply
Thanks!

Date of experience: August 6, 2022
Bangladesh
1 review
0 helpful votes
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Helpful
August 6, 2022

Very helpful It was nice to contact him after solving my problem

Date of experience: August 6, 2022