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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Excellent guy
August 11, 2022

It's nice to talk to him. He helped me a lot. I thank him a lot. May Allah give success in all work. Thank you again

Date of experience: August 11, 2022
Pakistan
1 review
0 helpful votes
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Rapid and to the point support was provided by Russell V.

Date of experience: August 10, 2022
China
1 review
0 helpful votes
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1, Over 15 years work experience as an architect.(From2006-now)
2, Responsible for the design of many large projects, including hotel, office and residential projects.
3, Now I am running a small architectural design office, focusing on the overall design of small buildings, including architectural design and interior space design.
4, My team is composed of professional designers and engineers to provide sufficient professional support for our projects.

Date of experience: August 10, 2022
India
1 review
0 helpful votes
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Immediate response
August 11, 2022

Excellent response by the team, really appreciated

Date of experience: August 10, 2022
Iraq
1 review
0 helpful votes
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Thanks Harriet A
August 10, 2022

This man Harriet A has very nice response thank you very much sir for this nice staff
Thank you again for fast response

Date of experience: August 10, 2022
Lithuania
1 review
0 helpful votes
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Very Helpful and quick response support, in few minutes we got to last little details and support helped me as good as it was possible

Date of experience: August 10, 2022
Egypt
1 review
0 helpful votes
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Solve the problem of passive income
August 10, 2022

The problem has been resolved thanks to the support service

Date of experience: August 10, 2022
India
1 review
0 helpful votes
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Problem solved
August 10, 2022

It was a great experience and customer support is polite

Date of experience: August 10, 2022
PS
1 review
0 helpful votes
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Good you develop services by I prefer to make screenshot or small video it will help more or maybe a call and sharing my screen

Date of experience: August 10, 2022
India
1 review
0 helpful votes
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Problem solved partially
August 10, 2022

Rox. C assured me to solve my problem regarding payment locked of my projects. Thank you.

Date of experience: August 9, 2022
AE
1 review
0 helpful votes
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Hard to deal with
September 9, 2022

There is should be easy to communicate with help team they required 48 hours to reply a single question upload many time photos holding id and code its look crazy and time wasting

Date of experience: August 9, 2022
VE
1 review
0 helpful votes
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Verification Support
August 10, 2022

Chelsea was very helpful in guiding me through the process of obtaining my "Verified Freelancer" badge. She was very timely for the start of the interview and very friendly. I am very grateful for her valuable support.

Date of experience: August 9, 2022
Colombia
1 review
0 helpful votes
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Excelente atención
August 9, 2022

Una atención rápida y eficiente. Felicidades

Resuelven las dudas de manera clara en un tiempo reducido.

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Tax and ACH information inquiry
August 9, 2022

I was ultimately able to get the information needed in order to have our accounting team approve making a milestone deposit via ACH, but I am a bit disappointed that the agent advised me to go to irs.gov to find a blank W9 before figuring out that Freelancer has a FW8 US tax form due to being based in Australia. I also asked for the appropriate contact to put on our internal authorization form as the A/R contact, and the agent didn't have this information and had to escalate my case. None of this is any particular reflection on the agent, but it does make it more time consuming than it needs to be to provide my company's accounting team with the information needed to go ahead with using Freelancer for this project (and other projects moving forward).

Date of experience: August 9, 2022
Nigeria
1 review
0 helpful votes
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Excellent customer service
August 9, 2022

I have satisfied with the way my concern was handled. Thanks.

Date of experience: August 9, 2022
Egypt
1 review
0 helpful votes
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Helpful
August 9, 2022

The support service experience was excellent, thank you

Date of experience: August 9, 2022
Indiana
1 review
0 helpful votes
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The site would not allow me to cancel account. Kept sending me to another page instead of letting me confirm cancellation. Contacted customer service through chat and Harriet A resolved issue quickly. Very pleasant and knowledgeable. 1 star dropped for site issues, not customer service.

Date of experience: August 9, 2022
Bangladesh
1 review
0 helpful votes
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Informed him about my locked funds he told me about the problem and assured of its quick resolution.

Date of experience: August 9, 2022
India
1 review
0 helpful votes
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Great communication
August 9, 2022

I have great chat with Chelsea. She is very kind and skill full person. She ask me to all thing very kindly.

Date of experience: August 9, 2022
Mexico
1 review
0 helpful votes
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Chelsea phone call
August 9, 2022

Friendly conversation to become verified on the platform

Date of experience: August 8, 2022