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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It's nice to talk to him. He helped me a lot. I thank him a lot. May Allah give success in all work. Thank you again
Rapid and to the point support was provided by Russell V.
1, Over 15 years work experience as an architect.(From2006-now)
2, Responsible for the design of many large projects, including hotel, office and residential projects.
3, Now I am running a small architectural design office, focusing on the overall design of small buildings, including architectural design and interior space design.
4, My team is composed of professional designers and engineers to provide sufficient professional support for our projects.
This man Harriet A has very nice response thank you very much sir for this nice staff
Thank you again for fast response
Very Helpful and quick response support, in few minutes we got to last little details and support helped me as good as it was possible
The problem has been resolved thanks to the support service
It was a great experience and customer support is polite
Good you develop services by I prefer to make screenshot or small video it will help more or maybe a call and sharing my screen
Rox. C assured me to solve my problem regarding payment locked of my projects. Thank you.
There is should be easy to communicate with help team they required 48 hours to reply a single question upload many time photos holding id and code its look crazy and time wasting
Chelsea was very helpful in guiding me through the process of obtaining my "Verified Freelancer" badge. She was very timely for the start of the interview and very friendly. I am very grateful for her valuable support.
Una atención rápida y eficiente. Felicidades
Resuelven las dudas de manera clara en un tiempo reducido.
I was ultimately able to get the information needed in order to have our accounting team approve making a milestone deposit via ACH, but I am a bit disappointed that the agent advised me to go to irs.gov to find a blank W9 before figuring out that Freelancer has a FW8 US tax form due to being based in Australia. I also asked for the appropriate contact to put on our internal authorization form as the A/R contact, and the agent didn't have this information and had to escalate my case. None of this is any particular reflection on the agent, but it does make it more time consuming than it needs to be to provide my company's accounting team with the information needed to go ahead with using Freelancer for this project (and other projects moving forward).
I have satisfied with the way my concern was handled. Thanks.
The site would not allow me to cancel account. Kept sending me to another page instead of letting me confirm cancellation. Contacted customer service through chat and Harriet A resolved issue quickly. Very pleasant and knowledgeable. 1 star dropped for site issues, not customer service.
Informed him about my locked funds he told me about the problem and assured of its quick resolution.
I have great chat with Chelsea. She is very kind and skill full person. She ask me to all thing very kindly.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

