Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
Follow Imran A.
Unfollow Imran A.
Share Review
Report Review

Excellent support by freelancer team
August 12, 2022

Well appreciated and patiently job completed as per the request

Date of experience: August 12, 2022
South Africa
1 review
0 helpful votes
Follow Sikulule B.
Unfollow Sikulule B.
Share Review
Report Review

Very Satisfied with assistance
August 12, 2022

It was wonderful, they helped all the way. Great service Freelancer team. Thank you.

Date of experience: August 12, 2022
Viet Nam
1 review
0 helpful votes
Follow Tân T.
Unfollow Tân T.
Share Review
Report Review

I like it
August 12, 2022

Kelly helped me a lot Kelly helped me a lot and it helped me to solve my problem

Date of experience: August 12, 2022
Egypt
1 review
0 helpful votes
Follow Mohammad I.
Unfollow Mohammad I.
Share Review
Report Review

Wonderul aid
August 12, 2022

She was very supportive and helpful. She bared my questions till the end. Appreciate her asistance and patience with me. Thank you alot. I wish you best of luck

Date of experience: August 12, 2022
Argentina
1 review
0 helpful votes
Follow Jesica F.
Unfollow Jesica F.
Share Review
Report Review

Devolución de Fondos
August 12, 2022

Hola!
Aunque la plataforma de la sección 'soporte' de Freelancer le falta traducción a Español.
La atención fue rápida y excelente comprensión de mi situación.

Date of experience: August 12, 2022
Nigeria
1 review
0 helpful votes
Follow igoche I.
Unfollow igoche I.
Share Review
Report Review

100%
August 12, 2022

I was excited the way Harriet A. Attended to my issue

Thank you

Date of experience: August 12, 2022
Pakistan
1 review
0 helpful votes
Follow Rabia Z.
Unfollow Rabia Z.
Share Review
Report Review

Very helpful and supportive
August 12, 2022

Experience was good as I was worried and support help me to get out of my problem.
Cooperative and considerate!

Date of experience: August 12, 2022
Egypt
1 review
0 helpful votes
Follow Youssef J.
Unfollow Youssef J.
Share Review
Report Review

A Great Experience
August 12, 2022

I've been working there for two months i got 3 clients and learned alot of things also they have a friendlly support team always supporting me also they have a great Verfied Members Staff Chelsa V

Date of experience: August 12, 2022
Bangladesh
1 review
0 helpful votes
Follow Latifa Z.
Unfollow Latifa Z.
Share Review
Report Review

Express Withdrawal.
August 12, 2022

Dear Judith J. Sir,
Thank you very much for your quick response. I am pleased
Again Thanks to your freelancer support team.

Date of experience: August 12, 2022
Australia
1 review
0 helpful votes
Follow Md Saroar V.
Unfollow Md Saroar V.
Share Review
Report Review

Very pleasant and effective
August 12, 2022

Chelsea is very nicely speaking. She asked me few questions clearly. I was able to answer her questions.

Date of experience: August 12, 2022
Bangladesh
1 review
0 helpful votes
Follow MD Shakil K.
Unfollow MD Shakil K.
Share Review
Report Review

Awesome Experience
August 12, 2022

I was bit afraid before the interview, but on live interview i am so amazed by Chelsea (from verified team) support and COOPERATION and she makes the interview a pleasant experience.

All thanks goes to her.

She deserves A++

Date of experience: August 11, 2022
Colombia
1 review
0 helpful votes
Follow Andres Estiven Z.
Unfollow Andres Estiven Z.
Share Review
Report Review

Excelent
August 12, 2022

Excellent attention and predisposition for the interview despite my difficulty in English, everything went wonderfully.

Date of experience: August 11, 2022
Honduras
1 review
0 helpful votes
Follow Victor Z.
Unfollow Victor Z.
Share Review
Report Review

All good
August 11, 2022

Good services,!
Good service and a very friendly service agent

Date of experience: August 11, 2022
California
1 review
0 helpful votes
Follow Declan B.
Unfollow Declan B.
Share Review
Report Review

Solved review issue
August 11, 2022

My colleague accidentally left a lower rating than we intended on a freelancer's work and it was corrected.

Date of experience: August 11, 2022
Germany
1 review
0 helpful votes
Follow Dusan P.
Unfollow Dusan P.
Share Review
Report Review

Excellent Support
August 11, 2022

I have an issue in managing project. So I contacted some members to solve my issue.

They replied quickly then, everything was solved well

Thank you support team

Date of experience: August 11, 2022
North Carolina
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Perfect support figured out my issue and fixed it right away.

Date of experience: August 11, 2022
Argentina
1 review
0 helpful votes
Follow Lucía Justina V.
Unfollow Lucía Justina V.
Share Review
Report Review

Company ID Card
August 11, 2022

I had contacted a customer for a job and was unable to proceed with the job because the customer required a Company ID Card.
I didn't know what exactly that requirement was and I didn't know how to get it, so I contacted the Freelancer team to find out how to proceed.

Date of experience: August 11, 2022
Panama
1 review
0 helpful votes
Follow Maria Elena F.
Unfollow Maria Elena F.
Share Review
Report Review

Consulta
August 11, 2022

Obtuve una respuesta rápida y lo más importante aclaro mis dudas.

Date of experience: August 11, 2022
India
4 reviews
3 helpful votes
Follow Simranjit S.
Unfollow Simranjit S.
Share Review
Report Review

It was great experience with Chelsea V. Ma'am. She guided me in the whole process for being verified. The session was very interactive.

Date of experience: August 11, 2022
Indonesia
1 review
0 helpful votes
Follow Riki H.
Unfollow Riki H.
Share Review
Report Review

Review Reopen Account
August 11, 2022

A very satisfying experience by Support Team Freelancer.

Thankyou

Date of experience: August 11, 2022