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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
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Email miss type
August 15, 2022

Very helpfull and solved problem. The explanation was very easy to understand and also the time taken was much so very fast with positive conclusion

Date of experience: August 15, 2022
Bangladesh
1 review
0 helpful votes
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Thank you so much Freelancer
August 15, 2022

It was really great experience with Freelancer.com

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Date of experience: August 15, 2022
Sri Lanka
1 review
0 helpful votes
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Refunded money to my bank account
August 15, 2022

Really happy about your service. Great service. With in short period of time solved my problem.

Date of experience: August 15, 2022
Bangladesh
1 review
0 helpful votes
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Information was great
August 15, 2022

He provide perfect solution for my issues. And told me what to do regarding with issues.

Date of experience: August 14, 2022
Bangladesh
1 review
0 helpful votes
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Very helful.
August 15, 2022

Russell V. and all Support team thank you so much all member.

Date of experience: August 14, 2022
Brazil
1 review
0 helpful votes
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Problem with my profile picture
August 14, 2022

Nash were very kind and helped me out with my problem :D

Date of experience: August 14, 2022
India
1 review
0 helpful votes
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Great Support Team
August 14, 2022

I just got a support from Maine, was a very supportive person helped me alot.
Thanks to Maine
Kelly Was the another person who assisted me so well.
Thanks to kelly.

Date of experience: August 14, 2022
Pakistan
1 review
0 helpful votes
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Excellent Support
August 14, 2022

I have submitted a ticket regarding a payment issue, and Barry N provide me with fast support, I appreciate it.

Date of experience: August 13, 2022
India
1 review
0 helpful votes
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Very helpful and my all queries addressed spontaneously and were very meaningful. Going to help me in my Journey with Freelancer.

Date of experience: August 13, 2022
Portugal
1 review
0 helpful votes
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Freelancer.com Support
August 13, 2022

A great support team, fast, helpful, all around great people

Date of experience: August 13, 2022
India
1 review
0 helpful votes
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I had problem in regarding my posting a project, which I could not start in time due to personal reasons. And I got problem solved from the support team with great ease. It was an amazing experience... and I would keep post my project here. Once again Thanks

Date of experience: August 13, 2022
India
1 review
2 helpful votes
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There is a lot of cheating going on around this app where I have a very bad experience. Please do not use this app. I have a Client who has accepted a milestone, but did not receive the amount and completed the work as well. Because the transaction was later reversed. However, this freelancer team closed my account instead of taking the necessary action against such clients. It doesn't run background he checks on the client side. Clients create accounts and scam freelancers by reverting.

Date of experience: August 12, 2022
Canada
1 review
0 helpful votes
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Thank you!
August 13, 2022

I have never had the need for a translator before. When I went online to see what the choices might be, I felt Freelancer might be the best option. And they were great! They finished my translation before it was due. The process was easy and the people were very professional, friendly, and helpful. If I ever have a need for a translator again, I will contact Freelancer immediately. Thank you!

Date of experience: August 12, 2022
Maryland
1 review
0 helpful votes
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I had a really good experience with this customer service rep, I wanted a refund as the project didn't turn out great at all, the entries were pretty bad.
The rep didn't give me a hard time at all and got straight to the point of refunding. THANK YOU, I feel safe to try again later for other projects.

Date of experience: August 12, 2022
Bangladesh
1 review
0 helpful votes
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It's best..
August 13, 2022

I was little bit worry that may b i can't get any answer from support group but i was totally wrong. I am very happy to see your service. Thank you so much..

Date of experience: August 12, 2022
France
1 review
0 helpful votes
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Guinevere' help
August 12, 2022

Guinevere' help is very kindly and correct.
I really felt kindness and good communication from him.
He thanked him again.

Date of experience: August 12, 2022
Pakistan
1 review
0 helpful votes
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Great
August 12, 2022

I approached freelancer team Via email and also via Facebook both responses was excellent Keep it up

Date of experience: August 12, 2022
Egypt
1 review
0 helpful votes
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Great quick and helpful
August 12, 2022

Great quick and helpful, friendly and nice to talk with.

Date of experience: August 12, 2022
Iraq
1 review
0 helpful votes
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Great Support
August 12, 2022

The support was quick and answered my questions clearly.

Date of experience: August 12, 2022
Poland
1 review
0 helpful votes
Follow Agnieszka Y.
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My experience was highly positive. Jonny first asked me to introduce myself and tell him about my areas of expertise and current projects. It was extremely pleasant that he has expressed his recognition for my professional experience. Jonny explained me in a clear, kind and untestable manner the important elements of being a part of the program. He has answered to all my questions with professionalism and competence. It was a great please to start this program with Jonny's help and introduction. Thank you Jonny one more time!

Date of experience: August 12, 2022