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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Welcome. My name is Kabir and I'm a professional Senior 3D artist & graphic designer with many years of experience 3D studio max, on Adobe Illustrator and Adobe Photoshop. I am a professional designing place. I have lot of experience on professional works. I know how to satisfy a client with best work. I believe in long time relationship. Thanks.

Date of experience: August 17, 2022
Qatar
1 review
0 helpful votes
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Assistance on freelancer.com
August 17, 2022

It was helpful to me for resolving an issue with my account.

Date of experience: August 17, 2022
Bahamas
1 review
1 helpful vote
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Identity theft
September 15, 2022

Based on my experience, Freelancer.com has an identity theft problem. I attempted to hire a freelancer on Freelancer.com believing him to be a certain Brian T. Of New York, USA. (Last name withheld for privacy.) Brian's Freelancer.com account showed his identity as verified. I wanted him to design and prototype an electronic (RF) device. He seemed knowledgable and competent. After what I believed was collaboration with Brian, and payment for services that he told me he performed and provided some evidence (like a design document and PCB diagrams), I learned that in fact this wasn't the real Brian T. Of New York, USA. This person had stollen Brian T.'s Freelancer.com account (unbeknownst to the real Brian T. Until Freelancer.com reached out to him).
Unfortunately, I had made a couple of critical mistakes, i. E., paying the freelancer without receiving hard evidence of progress and communicating with the freelancer using a 3rd party mode (e-mail). After appealing to Freelancer.com for assistance and sometimes waiting weeks for decisions, Freelancer.com refunded me the fees that they collected during my project with the identity thief (roughly 15% of what I paid in total) and told me that I should reach out to (the fake) Brian T. Since I had used e-mail previously (as if an identity thief would willingly hand back stolen funds). Freelancer.com never directly acknowledged the identity theft to me. Plus, since they're based in Australia, taking legal action against them from the U.S. is more or less impossible.

Date of experience: August 16, 2022
Pakistan
1 review
0 helpful votes
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100% response
August 16, 2022

Good Response on time response thanks for this thanks for my refund. I'll talk to again to customer support

Date of experience: August 16, 2022
BA
1 review
0 helpful votes
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Good platform for clients
August 16, 2022

Currently working with around 20 freelancers via the platform. It has lower fees than other platforms and is easy to get used to.
Support is also quick to resolve the issues (today my issue was resolved 10 minutes after writing the ticket!).

Date of experience: August 16, 2022
Egypt
1 review
0 helpful votes
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Deleted client account
August 16, 2022

A client hired me and I started working as soon as I understood what he needed. His account was deleted later so I couldn't get the agreed money or contact the client again. I contacted the support and was told exactly what happened. Support was very helpful

Date of experience: August 16, 2022
Pakistan
1 review
0 helpful votes
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Fantastic!
August 16, 2022

It was so amazing to meet her, Finally got my verification batch

Date of experience: August 16, 2022
Pakistan
1 review
0 helpful votes
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Wonderful experience with Frieda! They were quick, concise in identifying my issue and helping me out. 10/10 to Frieda...

Date of experience: August 16, 2022
India
1 review
0 helpful votes
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Very Good
August 16, 2022

Hi there, Its very new that Im giving a rating for a staff.

Mr. Macall was very polite and explained all about the new feature.

Im very happy that I'm going to have a verified badge just because of Macall. Though many other staffs has contacted me about this feature, only Macall had a potential to make me purchase this.

Thanks
- Vijay Bharath

Date of experience: August 16, 2022
Germany
1 review
0 helpful votes
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Interview For A ccount Verification
August 16, 2022

Customer support was friendly. A high-profile customer support. Listened to what I have to say, gave me time to speak out. No pressure to talk. It was a very exclusive interview, and I was so glad to speak to her.

Date of experience: August 15, 2022
RU
1 review
0 helpful votes
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Harriet is good man
August 16, 2022

I had some problem in my freelancer account and I contacted support team.
Harriet of support team explain very well about in my account error.
He is very good man.
Thank you

Date of experience: August 15, 2022
Portugal
1 review
0 helpful votes
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Friendly and professional interview
September 15, 2022

Was brief and nice to have interview. Chelsie was kind and told me every aspects of the badge. Offered help in case I needed.

Date of experience: August 15, 2022
India
1 review
0 helpful votes
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Freelancer verified
August 16, 2022

Great interview for freelancer verified with Chelsea thank you

Date of experience: August 15, 2022
Mexico
1 review
0 helpful votes
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So cute!
August 16, 2022

It was fast, and glad to talk! It was a very good interview

Date of experience: August 15, 2022
Indonesia
1 review
0 helpful votes
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Responsif
August 15, 2022

I enjoy working on the freelancers.com platform, which is very professional in appreciating designers, very professional, THANK YOU!

Date of experience: August 15, 2022
Bangladesh
1 review
0 helpful votes
Follow Md Amdadul Q.
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I am so happy for Freelancer.com support center, they are amazingly quick and kind...! I really love freelancer.com. God bless them all.

Date of experience: August 15, 2022
Bangladesh
1 review
0 helpful votes
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Working
August 15, 2022

I have had a much better experience with my jobs than before. I am really happy.

Date of experience: August 15, 2022
Armenia
1 review
0 helpful votes
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Really perfect!
August 15, 2022

Perfect understanding of the problem! And a very quick solution to this problem. It was a pleasure to work with this specialist!

Date of experience: August 15, 2022
Brazil
1 review
0 helpful votes
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Very Helpful!
August 15, 2022

The attendant promptly resolved my issue and solved my problem.

Date of experience: August 15, 2022
Mexico
1 review
0 helpful votes
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Authenticated card
August 15, 2022

Really good experience, he help me to I solved my problem. Thank you

Date of experience: August 15, 2022