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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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This team member answered promptly, provided suggestions that indicated they actually read my message (aka. They did not suggest things I had already tried), and one of their suggestions for solving the problem was effective. Overall, I was very satisfied.
Very easy and transparent. Maine M's customer service was easy and very helping.
Had a problem with fees that I didn't know I had to pay even if I took down the posted job that I didn't need filled after all. The customer service to help me resolve this was outstanding as they understood and took care of the fees.
I had a question regarding my account. I had confused myself and Guinevere M explained it completely to me. I appreciate that very much!
Really helpful person and quickly resolve my problem...
Thanks Xenon D...
The client experience has been good, some of the support has been good, some not so much. But the worse part is the auto bids that get posted by freelancers that make it hard for the client to spot actual honest bids.
I enjoyed talking to Harriet A. He guided me in a very friendly manner. In the future, if I have any problem, I would like Harriet A. To guide me. Thank you
Alexa F. Did a great job in resolving all my queries as a first time user. Thank you Alexa
It's amazing & very meaningful for me that I have contact help desk of Freelancer.com team & they response me like I'm as family member of Freelancer.com. I especially appreciate to Mr. Harriet A. Who respond me well & give me a lot of confidence to resolve my problem. I'm very thankful to him & to all supporting team of help desk of Freelancer.com. Stay Blessed & Thanks a Lot. Love you all.
Freelancer support team are always willing and ready to ensure your issues are sorted out. I had an awesome experience with them. You guys are simply the best.
Harriet A, was very helpful and resolved my concern very efficiently. Very appreciated.
I am an architect graduate for BA on 2012 and master's degree of urban design "livable streets" on 2019
I worked since 2013 on various types of projects like planning, interior design, exterior design and building design
I work with
-3ds max make high quality scenes with vray renderings
-Autocad for making 2d plans, sections and elevation
-Post production by photoshop
-Adobe illustrator
It was very easy to talk to the representative. Great experience overall.
Yes, Freelancer Support assist me very well. I would say they are doing actually very fine work. I would say if i cannot appreciate i will consider my loss. Thank you for your time to entertain me
I been working with freelancer since 2018 and have great experience with the projects I work on, I were wondering to have a varified freelancer badge, So I got message from Macall and I didnt know that Freelancer is running discount on Independence day Of India for Varified Freelancer Badge. I got wooping 20% dicount and work very happy to have it. I had few questions about the Varifed badge which Got cleared by Him.
Thank you
Niranjan M.
Thank you freelancer team. I had some problems with backend and stuffs. They fix that as soon as i informed about the problem. Thanks guys
After I won a contest, I handed over all the files to the client on time. 17 days have passed in this way. The client is not releasing my contest entry money. I messaged the client. I did not get any response from there. I then contacted Freelancer Support. They assured me that they will solve my problem as soon as possible. I have been exchanging messages many times with freelancer support. Again and again, the freelancer team was messaging the client. But they were also not getting any response from the client. In this way, almost two months passed. Finally one day they were able to contact the client. I also got my contest prize money. Thanks to the freelancer team for supporting me.
La ersona que me atendió, al final no me resolvió, tuve que volver a contactar a soporte para que realizaran la accion de reembolso a mi cuenta paypal.
No cuentan con soporte en español, aun cuando su plataforma se usa en español.
Confunden a los usuarios
Quick help by the representative on the issue and good customer service
Great communication and easy to deal. I wish I also have staff like him :)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

