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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Prompt and Helpful
August 18, 2022

This team member answered promptly, provided suggestions that indicated they actually read my message (aka. They did not suggest things I had already tried), and one of their suggestions for solving the problem was effective. Overall, I was very satisfied.

Date of experience: August 18, 2022
Pennsylvania
1 review
0 helpful votes
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Refund Deposit
August 18, 2022

Very easy and transparent. Maine M's customer service was easy and very helping.

Date of experience: August 18, 2022
California
1 review
0 helpful votes
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Account issue
August 18, 2022

Had a problem with fees that I didn't know I had to pay even if I took down the posted job that I didn't need filled after all. The customer service to help me resolve this was outstanding as they understood and took care of the fees.

Date of experience: August 18, 2022
Nebraska
1 review
0 helpful votes
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Thank you!
August 18, 2022

I had a question regarding my account. I had confused myself and Guinevere M explained it completely to me. I appreciate that very much!

Date of experience: August 18, 2022
India
1 review
0 helpful votes
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Thanks for your assistance
August 18, 2022

Really helpful person and quickly resolve my problem...

Thanks Xenon D...

Date of experience: August 18, 2022
Lebanon
1 review
0 helpful votes
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The client experience has been good, some of the support has been good, some not so much. But the worse part is the auto bids that get posted by freelancers that make it hard for the client to spot actual honest bids.

Date of experience: August 18, 2022
Pakistan
1 review
0 helpful votes
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I enjoyed talking to Harriet A. He guided me in a very friendly manner. In the future, if I have any problem, I would like Harriet A. To guide me. Thank you

Date of experience: August 18, 2022
India
1 review
0 helpful votes
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Professional support :)
August 18, 2022

Alexa F. Did a great job in resolving all my queries as a first time user. Thank you Alexa

Date of experience: August 18, 2022
Pakistan
1 review
0 helpful votes
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Positive & Rapid Response
August 18, 2022

It's amazing & very meaningful for me that I have contact help desk of Freelancer.com team & they response me like I'm as family member of Freelancer.com. I especially appreciate to Mr. Harriet A. Who respond me well & give me a lot of confidence to resolve my problem. I'm very thankful to him & to all supporting team of help desk of Freelancer.com. Stay Blessed & Thanks a Lot. Love you all.

Date of experience: August 18, 2022
Nigeria
1 review
0 helpful votes
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Awesome support Team.
August 18, 2022

Freelancer support team are always willing and ready to ensure your issues are sorted out. I had an awesome experience with them. You guys are simply the best.

Date of experience: August 18, 2022
New Zealand
1 review
0 helpful votes
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Very helpful
August 18, 2022

Harriet A, was very helpful and resolved my concern very efficiently. Very appreciated.

Date of experience: August 18, 2022
Iraq
1 review
0 helpful votes
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C. V
August 18, 2022

I am an architect graduate for BA on 2012 and master's degree of urban design "livable streets" on 2019
I worked since 2013 on various types of projects like planning, interior design, exterior design and building design
I work with
-3ds max make high quality scenes with vray renderings
-Autocad for making 2d plans, sections and elevation
-Post production by photoshop
-Adobe illustrator

Date of experience: August 17, 2022
India
1 review
0 helpful votes
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Freelancer Verified Team
August 18, 2022

It was very easy to talk to the representative. Great experience overall.

Date of experience: August 17, 2022
Pakistan
1 review
0 helpful votes
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Freelancer Support
August 18, 2022

Yes, Freelancer Support assist me very well. I would say they are doing actually very fine work. I would say if i cannot appreciate i will consider my loss. Thank you for your time to entertain me

Date of experience: August 17, 2022
India
1 review
0 helpful votes
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I been working with freelancer since 2018 and have great experience with the projects I work on, I were wondering to have a varified freelancer badge, So I got message from Macall and I didnt know that Freelancer is running discount on Independence day Of India for Varified Freelancer Badge. I got wooping 20% dicount and work very happy to have it. I had few questions about the Varifed badge which Got cleared by Him.
Thank you
Niranjan M.

Date of experience: August 17, 2022
Singapore
1 review
0 helpful votes
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They're responsive and helpful
August 18, 2022

Thank you freelancer team. I had some problems with backend and stuffs. They fix that as soon as i informed about the problem. Thanks guys

Date of experience: August 17, 2022
Bangladesh
1 review
0 helpful votes
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Late payment of contest prizes.
August 18, 2022

After I won a contest, I handed over all the files to the client on time. 17 days have passed in this way. The client is not releasing my contest entry money. I messaged the client. I did not get any response from there. I then contacted Freelancer Support. They assured me that they will solve my problem as soon as possible. I have been exchanging messages many times with freelancer support. Again and again, the freelancer team was messaging the client. But they were also not getting any response from the client. In this way, almost two months passed. Finally one day they were able to contact the client. I also got my contest prize money. Thanks to the freelancer team for supporting me.

Date of experience: August 17, 2022
VE
2 reviews
1 helpful vote
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No me resolvio
September 16, 2022

La ersona que me atendió, al final no me resolvió, tuve que volver a contactar a soporte para que realizaran la accion de reembolso a mi cuenta paypal.

No cuentan con soporte en español, aun cuando su plataforma se usa en español.

Confunden a los usuarios

Date of experience: August 17, 2022
India
1 review
0 helpful votes
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Excellent support
August 17, 2022

Quick help by the representative on the issue and good customer service

Date of experience: August 17, 2022
India
1 review
0 helpful votes
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Great staff
August 17, 2022

Great communication and easy to deal. I wish I also have staff like him :)

Date of experience: August 17, 2022