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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thank you so much for such a great experience! You were very professional.
Enjoy and gain new experiences in graphic art and the art of dealing with people.
How do I explain my title so the thing is I have this habit of visiting websites and mostly or every time I go into the footer then end up being with the customer support going around different thing that I have in mind I have been to customer support of many websites and till now it is the best support system that I had witnessed so what makes it the best before going to the CSR (customer support representative) you already are provided with tons of literature regarding to what issue you might be facing and how to resolve them and every issue is properly addressed with a proper mentioned SOP (standard operating procedure) that a user can follow and solve his problem easily on his own and if he is facing a complex problem that I did he can easily get in touch with the best and most cooperative team present and now what makes them best they hear you firstly I have been in contact with four and all of them went through my questions and problem properly before giving me any solutions or just getting me an answer which most DW(duty watch) CSR don't do then secondly they guide you about do's and don'ts like I was being reckless with some personal information so they told me what to share what not to share like they care and that's what makes them best like they properly care about the person.
I'm really very happy with them thanks a lot.
Regards
Affan ahmed
Solved all my problems and very quickly, thank you again Maine M.
The customer service agent was extremely helpful in assisting me as a first-time user
I contacted to Alexa F. She is kind and I'm fascinated by her consideration. Thanks a lot to her.
Pedí una devolucion de un proyecto cancelado y se me ha devuelto con rapidez y sin poner ningun problema
Agradecida con Kelly.
De más vacaciones a ella
Muy paciente y resuelve los problemas rápido
As he messages the client about the issue, he came online and provided payment. Some clients do not understand that they have to manually release payment. Thanks for all these.
Your Support team have help me very well. I am 5 Star for polite communication & Resolve my Issues very Fast.
Thank You.
Byron was so nice and helpful with resolving my issues regardless of the situation. Thanks so much!
Guinevere helped me get back my refund quick. No hassle. She was polite and efficient!
It was pleasure talking to Chelsea and sh had been very soft spoken but professional.
I was able to understand her accent, and infact had first interaction with Freelance representative.
The experience was excellent.
Macall asked me If I want to purchase 'Get Verified By Freelancer', He explain every details of it, also answers my questions and gave the solution with some helpful links. Purchased it as this guy gained my trust quickly <3.
As a new freelancer, I got into a scam project. My account had a negative balance but i am glad that the freelancer support team helped me get out of it.
Being a professional and meeting professionals on this platform who are committed to making freelancing easy and safe is a big win for Freelancer! Thank you Chelsea!
It was great discussion to know more about verified freelance program, She is very good at explaining the program and features
Byron C was great. He briefed me on my queries with clarity.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

