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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I was good experience
August 22, 2022

I was good experience and i highly appreciate communication

Date of experience: August 21, 2022
North Dakota
1 review
0 helpful votes
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Best Experience Ever
August 22, 2022

Thank you so much for such a great experience! You were very professional.

Date of experience: August 21, 2022
Egypt
1 review
0 helpful votes
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My favorite place to work with
August 22, 2022

Enjoy and gain new experiences in graphic art and the art of dealing with people.

Date of experience: August 21, 2022
Pakistan
1 review
0 helpful votes
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Best Support System Ever
August 21, 2022

How do I explain my title so the thing is I have this habit of visiting websites and mostly or every time I go into the footer then end up being with the customer support going around different thing that I have in mind I have been to customer support of many websites and till now it is the best support system that I had witnessed so what makes it the best before going to the CSR (customer support representative) you already are provided with tons of literature regarding to what issue you might be facing and how to resolve them and every issue is properly addressed with a proper mentioned SOP (standard operating procedure) that a user can follow and solve his problem easily on his own and if he is facing a complex problem that I did he can easily get in touch with the best and most cooperative team present and now what makes them best they hear you firstly I have been in contact with four and all of them went through my questions and problem properly before giving me any solutions or just getting me an answer which most DW(duty watch) CSR don't do then secondly they guide you about do's and don'ts like I was being reckless with some personal information so they told me what to share what not to share like they care and that's what makes them best like they properly care about the person.
I'm really very happy with them thanks a lot.
Regards
Affan ahmed

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Date of experience: August 21, 2022
Mexico
1 review
0 helpful votes
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Solved all my problems and very quickly, thank you again Maine M.

Date of experience: August 21, 2022
Georgia
1 review
0 helpful votes
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Premature payment
August 21, 2022

The customer service agent was extremely helpful in assisting me as a first-time user

Date of experience: August 21, 2022
Georgia
1 review
0 helpful votes
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Alexa F.
August 21, 2022

I contacted to Alexa F. She is kind and I'm fascinated by her consideration. Thanks a lot to her.

Date of experience: August 21, 2022
Spain
1 review
0 helpful votes
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Devolución proyecto cancelado
August 21, 2022

Pedí una devolucion de un proyecto cancelado y se me ha devuelto con rapidez y sin poner ningun problema

Date of experience: August 20, 2022
El Salvador
1 review
0 helpful votes
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Ella es muy paciente
August 20, 2022

Agradecida con Kelly.
De más vacaciones a ella
Muy paciente y resuelve los problemas rápido

Date of experience: August 20, 2022
India
1 review
0 helpful votes
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As he messages the client about the issue, he came online and provided payment. Some clients do not understand that they have to manually release payment. Thanks for all these.

Date of experience: August 20, 2022
India
1 review
0 helpful votes
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My Freelancer Account Reactivation
August 20, 2022

Your Support team have help me very well. I am 5 Star for polite communication & Resolve my Issues very Fast.

Thank You.

Date of experience: August 19, 2022
Texas
1 review
0 helpful votes
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Awesome customer service
August 20, 2022

Byron was so nice and helpful with resolving my issues regardless of the situation. Thanks so much!

Date of experience: August 19, 2022
Canada
1 review
0 helpful votes
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Refund of Deposit
August 19, 2022

Guinevere helped me get back my refund quick. No hassle. She was polite and efficient!

Date of experience: August 19, 2022
Pakistan
1 review
0 helpful votes
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It was pleasure talking to Chelsea and sh had been very soft spoken but professional.
I was able to understand her accent, and infact had first interaction with Freelance representative.
The experience was excellent.

Date of experience: August 19, 2022
GB
1 review
0 helpful votes
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Verified freelancer
August 19, 2022

Macall asked me If I want to purchase 'Get Verified By Freelancer', He explain every details of it, also answers my questions and gave the solution with some helpful links. Purchased it as this guy gained my trust quickly <3.

Date of experience: August 18, 2022
India
1 review
0 helpful votes
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As a new freelancer, I got into a scam project. My account had a negative balance but i am glad that the freelancer support team helped me get out of it.

Date of experience: August 18, 2022
Germany
1 review
0 helpful votes
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Most Responsive Support!
August 19, 2022

Being a professional and meeting professionals on this platform who are committed to making freelancing easy and safe is a big win for Freelancer! Thank you Chelsea!

Date of experience: August 18, 2022
India
1 review
0 helpful votes
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Flawless
August 19, 2022

No unnecessary questions asked. Chelsea was very polite and spot on for asking the questions and clarifying my doubts.

Date of experience: August 18, 2022
India
1 review
0 helpful votes
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It was great discussion to know more about verified freelance program, She is very good at explaining the program and features

Date of experience: August 18, 2022
Sri Lanka
1 review
0 helpful votes
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Great Positive Communication
August 19, 2022

Byron C was great. He briefed me on my queries with clarity.

Date of experience: August 18, 2022