Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Niranjan N.
Unfollow Niranjan N.
Share Review
Report Review

It is really a great day, Ralph M helped me in getting a huge discount and added extra perks to the membership while upgrading my membership. He is really a nice person., his service moto is excellent.

Date of experience: August 23, 2022
India
1 review
0 helpful votes
Follow Dhiraj M.
Unfollow Dhiraj M.
Share Review
Report Review

Best experience
August 24, 2022

Best experience every my issues resolved by free lancer

Date of experience: August 23, 2022
California
1 review
0 helpful votes
Follow Abdul Basit L.
Unfollow Abdul Basit L.
Share Review
Report Review

It was very nice talking to her and love to work with people like her.

Date of experience: August 23, 2022
India
1 review
0 helpful votes
Follow Ramchandra I.
Unfollow Ramchandra I.
Share Review
Report Review

Support from Freelancer Support.
August 23, 2022

Freelancer Support really supported this time. Very good. Please keep it up.

Date of experience: August 23, 2022
Bangladesh
1 review
0 helpful votes
Follow Majharul O.
Unfollow Majharul O.
Share Review
Report Review

Satisfied
August 23, 2022

Your response and support have been satisfactory to me. Thanks, I appreciate it.

Date of experience: August 23, 2022
Bangladesh
1 review
0 helpful votes
Follow NAZMA O.
Unfollow NAZMA O.
Share Review
Report Review

Elle & Kelly are aweosome
August 23, 2022

Only Elle & Kelly listened a freelancer problem carefully! But no one do that

Date of experience: August 23, 2022
Pakistan
1 review
0 helpful votes
Follow Syed H.
Unfollow Syed H.
Share Review
Report Review

Nice and humble
August 23, 2022

Nice and humble, very great experience to talk to her and very much understand the value of freelancer badge

Date of experience: August 23, 2022
Bangladesh
1 review
0 helpful votes
Follow Md. Shafiqul B.
Unfollow Md. Shafiqul B.
Share Review
Report Review

Good experience.
August 23, 2022

Awesome Experience. Thank you Freelancer support center.

Date of experience: August 23, 2022
Morocco
1 review
0 helpful votes
Follow Nass N.
Unfollow Nass N.
Share Review
Report Review

Great and experience
August 23, 2022

I've bien asked to submit some documents and I got gentle reminders to do it which is great as I forgot. Then the quick call was cool as well.

Date of experience: August 23, 2022
India
1 review
0 helpful votes
Follow Bhumi S.
Unfollow Bhumi S.
Share Review
Report Review

Good understanding
August 23, 2022

Refund my deposit of i didn't know how to use freelancer

Date of experience: August 23, 2022
Italy
1 review
0 helpful votes
Follow mustafa E.
Unfollow mustafa E.
Share Review
Report Review

Just to the point
August 23, 2022

Amazing human, straight to the point, fixed my problem in minutes

Date of experience: August 23, 2022
India
1 review
0 helpful votes
Follow PRALAYA K.
Unfollow PRALAYA K.
Share Review
Report Review

Fantastic
August 23, 2022

Love to be assisted. It was faster. Love your assistance

Date of experience: August 23, 2022
Argentina
1 review
0 helpful votes
Follow axel J.
Unfollow axel J.
Share Review
Report Review

Very friendly and quick response to my questions

Really very helpful and encouraging

Date of experience: August 22, 2022
Spain
1 review
0 helpful votes
Follow Eyasin Arafat K.
Unfollow Eyasin Arafat K.
Share Review
Report Review

Firstly, I say I was really nervous about the video meeting. But when the video meeting started Chelsea V. (freelancer staff) with. She generally asked me some questions and I answered them. She was really understandable. Thank You to freelancerl.com for giving me the chance to achieve the verified batch and also Thank you So Much Chelsea V. (freelancer staff)

Date of experience: August 22, 2022
Ukraine
1 review
0 helpful votes
Follow Oleh D.
Unfollow Oleh D.
Share Review
Report Review

Ask for Locked issue
August 23, 2022

I asked to suppert team for locked money issue.
A member kindly let me know the satus and tried to solve the issue.
He was friendly and showed the team's sincerity to solve the problem.
Thank you very much.

Date of experience: August 22, 2022
India
1 review
0 helpful votes
Follow Sudarshan F.
Unfollow Sudarshan F.
Share Review
Report Review

Really Jethro sir provide me a opportunity to enhance my profile and help me to verify my account.
Thank you so much.

Date of experience: August 22, 2022
India
1 review
0 helpful votes
Follow Mayank O.
Unfollow Mayank O.
Share Review
Report Review

Macall helped me very well with the Verified Freelancer Process. He was really good in communication, he knew the process thoroughly and executed the process well.

Date of experience: August 22, 2022
India
1 review
0 helpful votes
Follow Nirav K.
Unfollow Nirav K.
Share Review
Report Review

I really appreciate Chelsea V. for your smooth communication and if sometimes I don't understand the question then she repeats that question.

Thank you Chelsea :)

Date of experience: August 22, 2022
GB
1 review
0 helpful votes
Follow James Q.
Unfollow James Q.
Share Review
Report Review

From the start of the verification process, Chelsea was very concise and professional with her instructions and questions, and let me quickly resolve any original queries I had with ease.

I'm looking forward to working with Freelancer.com as an addition to my own Freelancing stream.

Date of experience: August 22, 2022
India
1 review
0 helpful votes
Follow Ajay X.
Unfollow Ajay X.
Share Review
Report Review

I was good experience
August 22, 2022

I was good experience and i highly appreciate communication

Date of experience: August 21, 2022