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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Freelancer Scam Rules
September 27, 2022

I was a Freelancer there, and a client up to me, and asked to make a SEO friendly website, once done, he didnt release the payment as its website was not getting traffic and he blamed me for not doing SEO.

2nd incident, I got a new client and worked for him, after the work completion and payment release, I was withdrawing it, and they took my funds and locked for security reasons, later they told me that Client didnt do KYC, and thats they took my funds. How that make SENSE? And instead of not letting me withdraw they locked with them, who gave them the right to locked my funds? They just make their own rules and follow it.

3rd Incident - Now a days, project posted over there are just bots or Freelancer posting to keep Freelancer like us to be active, its not just because I am not getting the project, But I see project even a month old or 2-3 months old not being awarded to anyone. Its just a fraud company

Date of experience: August 27, 2022
Argentina
1 review
0 helpful votes
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Debit card verification problem
August 27, 2022

The system didn't verify my debit card, due an error with the amount of money that appears on my bank account, so the assistant give other option for the validation using a photo of the front and the back of the card. It was very quickly an straighforward.

Date of experience: August 27, 2022
Egypt
1 review
0 helpful votes
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Great experience
August 27, 2022

The work is smooth on the site and it always provides all the means to help you grow your business.
Also, the support is understanding and fast in solving problems
The site ensures that your money is received securely
I enjoy working through this site
Thank you

Date of experience: August 27, 2022
Ukraine
1 review
0 helpful votes
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Very fast and very friendly support
August 27, 2022

He / She was very kind and very fast.
Thanks for your kind help

Date of experience: August 27, 2022
Pakistan
1 review
0 helpful votes
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I had a card verification issue on Freelancer and Kelly came through.

Date of experience: August 26, 2022
GB
1 review
0 helpful votes
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Great experience
August 26, 2022

Chelsea is a lovely person, easy to talk to, helpful and professional.

Date of experience: August 26, 2022
India
1 review
0 helpful votes
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Varified Badge
August 26, 2022

Excellent Experience, great communication timely manner
Thanks

Date of experience: August 26, 2022
Egypt
1 review
0 helpful votes
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Simple, fast, valuable interview
August 26, 2022

Simple, fast, valuable interview, the interviewer made my day!

Date of experience: August 25, 2022
Singapore
1 review
0 helpful votes
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Verified badge
August 26, 2022

Great, kind, friendly and very professional. Glad to have had Chelsea as my freelancer professional.

Date of experience: August 25, 2022
VE
1 review
0 helpful votes
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Verified freelancer
August 26, 2022

Chelsea verified is great, the interview is awesome, congratulations for team freelancer

Date of experience: August 25, 2022
Bangladesh
1 review
0 helpful votes
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Great help
August 25, 2022

I was able to solve my problem with the service. Thanks.

Date of experience: August 25, 2022
Bangladesh
1 review
0 helpful votes
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Best support i ever seen
August 25, 2022

Harriet is really professional. He is polite and gentle of course, he solved my every query.

Date of experience: August 25, 2022
California
1 review
0 helpful votes
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Great experience on this platform so far. Interesting projects. Helpful staff. Look forward to winning more projects.

Date of experience: August 24, 2022
Michigan
1 review
0 helpful votes
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Maine was very helpful and responsive when it came to my inquires. Would recommend.

Date of experience: August 24, 2022
VE
1 review
0 helpful votes
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Excelente
August 24, 2022

Responsables, muy diligentes, brindaron todas las opciones posibles, a la resolución del problema.

Date of experience: August 24, 2022
Nigeria
1 review
0 helpful votes
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Smooth conversation; no pressure, important questioning and guidelines.

Date of experience: August 24, 2022
Nigeria
1 review
0 helpful votes
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EXCELLENT SERVICE FROM ALEXA
August 24, 2022

Awesome Experience!
Alexa was very polite, helpful and swift with assisting to resolve the issue. I was very pleased with her service.

Date of experience: August 24, 2022
India
1 review
0 helpful votes
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Good Support!
August 24, 2022

He understood my problem. Checked the history and helped me to find the way out.
Hopefully I will get my deposit refunded back.

Date of experience: August 24, 2022
Spain
1 review
0 helpful votes
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The account was reactivated
August 24, 2022

The time of response was perfect. The account was reactivate. Maybe, you need to check the phone verification process using the app: Appear a loop, i close and open the app and the verification message continue appearing, but in the web page the verification is ok

Date of experience: August 24, 2022
Philippines
1 review
0 helpful votes
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At first, I thought it was very difficult to looked for clients in freelancer.com because of having no record in my profile. So I tried different approach which is entering contest and I luckily I won on my first try, so right after that I continued to join and win a lot of contest in order for me to gain a lot of reviews and it help me a lot on gaining clients and projects to work on. I really prefer this platform for freelancers with experience and starters.

Date of experience: August 24, 2022