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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Thank you! Thank you to the Freelancer team for their assistance and quick response. It's a really nice platform for beginners. I 'm fully satisfied with the projects that clients posted. There's no such thing as a scammer. The Freelancer team is really conscious about this matter. The newbies don't know which kinds of scammers exist. Scammers are everywhere on every platform. Freelancers do their best if they notice any kind of person or invalid project. It's just an amazing platform with a helpful freelancer team.

Date of experience: August 30, 2022
Albania
1 review
0 helpful votes
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Great Spport Team!
August 30, 2022

They helped me and the replies were very fast. Thank You!

Date of experience: August 30, 2022
Michigan
1 review
0 helpful votes
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Excellent Customer Service
August 30, 2022

I had a situation with a freelancer and customer service acted promptly and expeditiously. I love it

Date of experience: August 30, 2022
Italy
1 review
0 helpful votes
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I'm satisfied :)
August 30, 2022

Very reactive service. Go on this way! It is very important for us to have problem resolved.

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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Chatting with Harriet A.
August 30, 2022

Chat was very helpful. Great communication with Harriet A.
Thanks

Date of experience: August 30, 2022
Spain
1 review
0 helpful votes
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He hablado por chat y todo se ha aclarado. Gracias.

Date of experience: August 30, 2022
Zambia
1 review
0 helpful votes
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Feedback
August 30, 2022

I get satisfactory response. However, it often comes long after the concern was reported.

Date of experience: August 29, 2022
Japan
1 review
0 helpful votes
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Chelsea V.
August 30, 2022

Chelsea V was the very good and kind support agent, she was patient and very supportive. I really feel thankful for this kind support
Thank you!

Date of experience: August 29, 2022
Colombia
1 review
0 helpful votes
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Debit Card Verification
August 30, 2022

Well, first of all, I couldn't verify the debit card with the amount debited because actually the money was less than the minimum amount, that's something that can be improved.

Second, I had trouble understanding where to send the document to verify my debit card, it would've been great to have a link or step-by-step instructions to upload it correctly since first try.

Apart from that, the customer service has been always wonderful. I highly appreciate Calvin's assistance, he followed up my case and made me feel seen, that's very important in cases that are manage through emails.

Thanks for everything!

Date of experience: August 29, 2022
Pakistan
1 review
0 helpful votes
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They are really good
August 29, 2022

They are really good and have really great customer support and provide me most feasible solution

Date of experience: August 29, 2022
Pakistan
1 review
0 helpful votes
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Review problem solved
August 29, 2022

I have an issue regarding my reviews showing on my profile but Guinevere M. Helped me a lot to fix this problem, Thanks Guinevere

Date of experience: August 29, 2022
Brazil
1 review
0 helpful votes
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Fast response
August 29, 2022

Response was fast and problem resolved, im satisfied

Date of experience: August 29, 2022
Ireland
1 review
0 helpful votes
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Good platform
August 29, 2022

Quickly found freelancers.
Got support.
Fast responses from freelance team too.

Date of experience: August 29, 2022
Bangladesh
1 review
0 helpful votes
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Best market place.
August 29, 2022

This team was so kind and helpful. Best wishes for them.

Date of experience: August 29, 2022
New York
1 review
0 helpful votes
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Excellent Support
August 29, 2022

Contacted customer support for a possible refund and they were very kind!

Date of experience: August 29, 2022
India
1 review
0 helpful votes
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Freelancer team are doing great job
August 29, 2022

The Freelancer is best among the Marketplace.The freelancer team is doing well. I would like to give a special thanks to Mr Harriet who helped me a lot and resolved my problem. I appreciate him for his humbleness.

Date of experience: August 29, 2022
Germany
1 review
1 helpful vote
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Worst support ever
September 28, 2022

I was charged for a service I did not use. So I reached out to support. They have the worst support I dealt with Marcela P. And it was the worst, most incompetent and laziest support representative I have ever dealt with. This person replied twice and didn't reply after that. The audacity of this person. They think they won't be called out so they do whatever they want to. When they are dealing with customers. I am beyond irrate and furious.

Date of experience: August 28, 2022
Bangladesh
1 review
0 helpful votes
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I am civil engineer. I leave my engineer career and I am full time freelancer. I hove 8+ online task experience. freelancer.com is no. 1 for freelancer.

Date of experience: August 28, 2022
Mexico
1 review
0 helpful votes
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A solved misunderstanding
August 28, 2022

I had an unrecognized payment because of a fee from a project, but the "project" was just a girl that wanted to ask me a question, so thankfully they canceled the project and refunded the fee

Date of experience: August 28, 2022
Sri Lanka
1 review
0 helpful votes
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Prompt genuine feedback
August 28, 2022

The advice given against possible scams is very welcome. Request, that a scheme is put in place to safeguard the customers/bidders against such scams.

Date of experience: August 28, 2022