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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

DO
1 review
0 helpful votes
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Agradezco la valiosa ayuda que me haya brindado el maravilloso equipo de Freelancer para reabrir mi cuenta, que por razón de una cirugía de corazón abierto practicada a mi madre en el Hospital Universitario de Hackensack en New Jersey, me vi forzado a cerrar mi cuenta de Freelancer. Todo salió bien gracias a Dios y tengo mucha fe y ánimo de trabajar junto a ustedes.

Date of experience: September 1, 2022
Canada
1 review
0 helpful votes
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Mostly painless
September 2, 2022

First of all, I have no complaints with the conduct of my interviewer, Chelsea. My concerns are process-related. When I had to schedule the interview, all my options were after midnight. I can function on very little sleep, but prefer not to and would have appreciated being offered different time slots, even if that meant handing my case over to another interviewer. It also felt jarring that on our video call, the interviewer could see me, but I couldn't see her.

Date of experience: September 1, 2022
Serbia
1 review
0 helpful votes
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Support
September 1, 2022

I have really great experience with customer support, I made some mistakes and they really helped me

Date of experience: September 1, 2022
AE
1 review
0 helpful votes
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Support was very helpful.
September 1, 2022

Support was very helpful and response was very quick.

Date of experience: September 1, 2022
Pakistan
1 review
0 helpful votes
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Somehow better support
September 1, 2022

Waiting for the final outcome that we had discussed in a chat.

Date of experience: September 1, 2022
Kyrgyzstan
1 review
0 helpful votes
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He is such a great assitant. Fast and gorgeous! He deserves 5 stars bc He filede the problem about 2 mins.

Date of experience: September 1, 2022
Sri Lanka
1 review
0 helpful votes
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Excellent.
September 1, 2022

Excellent Service and kindly agent. The agent will take care of my problem and will send the email regarding the issues.

Date of experience: September 1, 2022
Turkiye
1 review
0 helpful votes
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First Review About Verified Badge
October 1, 2022

She contacted me at the exact appointment time and made a call. She was very kind during the interview, repeated questions when I didn't understand, and she listened patiently. Thanks

Date of experience: September 1, 2022
Nigeria
1 review
0 helpful votes
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Freelancer Verified Program (Interview)
September 1, 2022

My interview went great. I had a wonderful time talking to Chelsea. She asked great questions and waited patiently while I answered them, despite the network lag.

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Date of experience: September 1, 2022
Pakistan
1 review
0 helpful votes
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Had a great meeting with Chelsea V.
September 1, 2022

Had a great meeting with Chelsea V and she was kind enough to wait for me as I was 5 mins late.

Thank you, Chelsea.

Date of experience: September 1, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer Support is awesome.
September 1, 2022

I asked to help freelancer team to remove my duplicate account. They help me a lot.

Date of experience: August 31, 2022
Philippines
1 review
0 helpful votes
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Verified freelancer interview
September 1, 2022

Russell V. interviewed me for a verified freelancer activity. She talks clearly, and is a listener too. She asked about my skills, etc.

Date of experience: August 31, 2022
Bangladesh
1 review
0 helpful votes
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It was amazing quick solution & essay communication, great behavior is really appreciate able. I'm very very happy to work with freelancer.com. I'm pleased to get permission for working on this market place. I remember everything is very good and excellent. Thank again for great support.

Date of experience: August 31, 2022
Morocco
1 review
0 helpful votes
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Good experience
August 31, 2022

The problem was solved in two days and i received my money thank you soo much

Date of experience: August 31, 2022
India
1 review
0 helpful votes
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Professional Support Team and System
August 31, 2022

I'm happy that team looked into the matter, understood my concern and responded in accordance to my organisational interest. In future, I will make sure to use the Freelancers services and offerings in best possible manner.

Date of experience: August 31, 2022
Egypt
1 review
0 helpful votes
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Excellent customer service
August 31, 2022

Very professional and friendly, solved my problem within minutes

Date of experience: August 30, 2022
Bangladesh
1 review
0 helpful votes
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Awesome Experience With Karle B.
August 31, 2022

Great Support! Almost every queries solved through live chat!

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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I had the opportunity to speak with Chelsea from the Verification team and was delighted by her professionalism and knowledge. She was willing to spare a few minutes to help answer some of my questions about the Freelancer platform and inform me of the program's benefits. Thank you!

Date of experience: August 30, 2022
VE
1 review
0 helpful votes
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Excellent
August 31, 2022

They answered my question and dealt with my request kindly and quickly.

Date of experience: August 30, 2022
Bangladesh
1 review
0 helpful votes
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You won't get your hard-earned money for client issues.
I'm using this platform since 2020. I got my payment of about $270. When I tried to withdraw, they locked my fund and cut $27 more from my account. So my loss is $270+$27= $297.

They show the reason is the client's needs verification. But the problem is the client is not responding. It's normal, and that because why they need to respond because their job has already been completed by the freelancer.

My question is, why do freelancers have to suffer for client verification or account issue? If they need verification, why they didn't do that when they post the job/contest?

They are totally scams.

Date of experience: August 30, 2022