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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Agradezco la valiosa ayuda que me haya brindado el maravilloso equipo de Freelancer para reabrir mi cuenta, que por razón de una cirugía de corazón abierto practicada a mi madre en el Hospital Universitario de Hackensack en New Jersey, me vi forzado a cerrar mi cuenta de Freelancer. Todo salió bien gracias a Dios y tengo mucha fe y ánimo de trabajar junto a ustedes.
First of all, I have no complaints with the conduct of my interviewer, Chelsea. My concerns are process-related. When I had to schedule the interview, all my options were after midnight. I can function on very little sleep, but prefer not to and would have appreciated being offered different time slots, even if that meant handing my case over to another interviewer. It also felt jarring that on our video call, the interviewer could see me, but I couldn't see her.
Support was very helpful and response was very quick.
Waiting for the final outcome that we had discussed in a chat.
He is such a great assitant. Fast and gorgeous! He deserves 5 stars bc He filede the problem about 2 mins.
Excellent Service and kindly agent. The agent will take care of my problem and will send the email regarding the issues.
She contacted me at the exact appointment time and made a call. She was very kind during the interview, repeated questions when I didn't understand, and she listened patiently. Thanks
My interview went great. I had a wonderful time talking to Chelsea. She asked great questions and waited patiently while I answered them, despite the network lag.
Had a great meeting with Chelsea V and she was kind enough to wait for me as I was 5 mins late.
Thank you, Chelsea.
I asked to help freelancer team to remove my duplicate account. They help me a lot.
Russell V. interviewed me for a verified freelancer activity. She talks clearly, and is a listener too. She asked about my skills, etc.
It was amazing quick solution & essay communication, great behavior is really appreciate able. I'm very very happy to work with freelancer.com. I'm pleased to get permission for working on this market place. I remember everything is very good and excellent. Thank again for great support.
The problem was solved in two days and i received my money thank you soo much
I'm happy that team looked into the matter, understood my concern and responded in accordance to my organisational interest. In future, I will make sure to use the Freelancers services and offerings in best possible manner.
Very professional and friendly, solved my problem within minutes
Great Support! Almost every queries solved through live chat!
I had the opportunity to speak with Chelsea from the Verification team and was delighted by her professionalism and knowledge. She was willing to spare a few minutes to help answer some of my questions about the Freelancer platform and inform me of the program's benefits. Thank you!
You won't get your hard-earned money for client issues.
I'm using this platform since 2020. I got my payment of about $270. When I tried to withdraw, they locked my fund and cut $27 more from my account. So my loss is $270+$27= $297.
They show the reason is the client's needs verification. But the problem is the client is not responding. It's normal, and that because why they need to respond because their job has already been completed by the freelancer.
My question is, why do freelancers have to suffer for client verification or account issue? If they need verification, why they didn't do that when they post the job/contest?
They are totally scams.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

