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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thanks for activating my badge,

It was very nice to speak with Chelsea, she was awesome in communication and she explained everything very smoothly.

Thank you

Date of experience: September 5, 2022
India
1 review
0 helpful votes
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Very Responsive
September 5, 2022

It was nice to have meeting with Chelsea. Even though I had poor internet connection & English, Chelsea managed to complete the process smoothly.

Date of experience: September 4, 2022
Canada
1 review
0 helpful votes
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Interview with Chelsea V
September 5, 2022

I thoroughly enjoyed my interview with Chelsea V.

Chelsea has a nice conversational manner when conducting an interview which helped me as the candidate to feel at ease.
She also took the time to explain the benefits of being verified on Freelancer.

Rodney

Date of experience: September 4, 2022
Bangladesh
1 review
0 helpful votes
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It was a Payment verification issue
September 4, 2022

I could not verify my payment method. But, after contacting the support team they gave me an instruction and with this help I successfully verified my payment method. Thanks so much they are all so cool and answered me.

Date of experience: September 4, 2022
Colombia
1 review
0 helpful votes
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Verification
September 4, 2022

The service is good, thank's!, the misses maine she was the one who attended me

Date of experience: September 4, 2022
Morocco
1 review
0 helpful votes
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Kelly Assisstance
September 4, 2022

Thank you very much for your assistance! I had a problem figuring out how to deal with scams and protecting myself from them. Now I have the information needed.

Date of experience: September 4, 2022
Turkiye
1 review
0 helpful votes
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I didn't expect someone gets contact me quickly and be helpful. I am so satisfied with the support I got.

Date of experience: September 4, 2022
Pakistan
1 review
0 helpful votes
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A great website for freelancers.
September 4, 2022

A great website for freelancers. I have been working for about 6 years, an I am very happy

Date of experience: September 4, 2022
Kenya
1 review
0 helpful votes
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Account Issues
September 4, 2022

I thank and appreciate Maine M for assisting me with my account. Was also able to resolve the issue in no time. Thanks again Maine.

Date of experience: September 4, 2022
India
1 review
0 helpful votes
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Great response
September 4, 2022

I got the response from the service team on time and I'm satisfied with the great support

Date of experience: September 4, 2022
VE
1 review
0 helpful votes
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Accepting awarded projects
September 4, 2022

Although my problem has not yet been resolved to my benefit, the follow-up and support from the Freelancer support team is excellent. I congratulate you.

Date of experience: September 3, 2022
Brazil
1 review
0 helpful votes
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Farça
September 3, 2022

Fui vitma de uma farça pelo site, me pediram pra fazer um pagamento de $135, como percebi a farça entrei em contato com o suporte e eles tomaram as devidas providências.

Date of experience: September 3, 2022
Bangladesh
1 review
0 helpful votes
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Withdraw problem
September 3, 2022

I like talking to him a lot. Because he can make people understand very well. He needs to be praised for his talent.

Date of experience: September 3, 2022
Indonesia
1 review
0 helpful votes
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So good
September 3, 2022

They make responses less than 24 hours, to the point, and clear. Thank you very much for your support

Date of experience: September 2, 2022
Pakistan
1 review
0 helpful votes
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Best Customer service
September 2, 2022

Byron C help me to resolve my issue and he explained it very well thank u

Date of experience: September 2, 2022
TZ
1 review
3 helpful votes
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Delightful customer service from the support team
September 3, 2022

I have to say that "Freelancer" is truly a people-centered freelance-platform. I had a small card-authentication issue and therefore had to reach out to the support team. My issue was resolved quickly, carefully, professionally and most of all, empathetically. I noticed that the support team guys really work together as a team and were quick to discern, understand and help me accordingly. I was truly delighted!

Date of experience: September 2, 2022
GB
1 review
0 helpful votes
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I have great support from freelance, and communication was quick and professional

Date of experience: September 2, 2022
Bangladesh
1 review
0 helpful votes
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Satisfied
September 2, 2022

Really you provided the best service. But i will happy when my problem will fix

Date of experience: September 2, 2022
Sudan
1 review
0 helpful votes
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Best customer service
September 2, 2022

No word can explain this nice journey in customer service
Thanks for this best service

Date of experience: September 1, 2022
Canada
1 review
0 helpful votes
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Fixed my issue
September 2, 2022

Agent was quick and fixed my issue, did everything to provide me a quick resolution

Date of experience: September 1, 2022