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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Happy With Help
September 7, 2022

Nice Experience and fully satisfied with the help and knowledge

Date of experience: September 7, 2022
Canada
1 review
0 helpful votes
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Did not go as planned, closed case without asking if I was done...

Date of experience: September 7, 2022
Steven E. Freelancer Rep
over a year old

Thank you for your feedback. We regret to know your request did not go as you've intended. Please note that we can only refund deposits back to the original payment source as deposited funds can not be processed for withdrawals on the platform. If you wish to have your funds transferred to a different account, kindly do so with your bank or payment account. Thanks for your understanding.

Georgia
1 review
0 helpful votes
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CANCELATION
September 7, 2022

Alexa F. Is a really good person and a wonderful worker. I love her attendance.
Really thank you Alexa!

Date of experience: September 7, 2022
Australia
1 review
0 helpful votes
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Top Notch Customer Service
September 7, 2022

Customer service is stellar and I reckon just how it should be across the board with any business - thank you once again for the speedy and helpful responses & action

Date of experience: September 7, 2022
India
1 review
0 helpful votes
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Excellent way of attending the queries and resolving it with almost care!

Date of experience: September 7, 2022
Egypt
1 review
0 helpful votes
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Experience With Freelancer
September 7, 2022

Freelancer is the best site to work thanks for being verified freelancer

Date of experience: September 7, 2022
Germany
1 review
0 helpful votes
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Freelancer verification video interview
September 7, 2022

The verification process video interview was good, easy to understand and smooth. Everything went well and I was able to understand all questions clearly and reply easily.

Date of experience: September 7, 2022
Australia
1 review
0 helpful votes
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Great!
September 7, 2022

It was awesome speaking with Chelsea and got myself verified. :)

Date of experience: September 6, 2022
Philippines
1 review
0 helpful votes
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Very accommodating on customers
September 7, 2022

Good experience. I have been refunded on my incorrectly subscription. Kind assistance for handling complain.

Date of experience: September 6, 2022
India
1 review
0 helpful votes
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Freelancer verified
September 7, 2022

Got a early scheduled call. Done effortlessly. Overall process was smooth done in minimum time.

Date of experience: September 6, 2022
DO
1 review
0 helpful votes
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Yes good guy thanks
September 7, 2022

He resolve my problem i will stay with you guys he was professional and also
Help me to solve situation fast

Date of experience: September 6, 2022
Egypt
1 review
0 helpful votes
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Excellent
September 6, 2022

It was a good experience and it helped me to solve the problems

Date of experience: September 6, 2022
Pakistan
1 review
0 helpful votes
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Blue badge guidance and apply
September 6, 2022

Jethro assist me and teach me about the verified badge benefits and then he had help me to apply for the verified badge. I appreciate his work.
Thanks

Date of experience: September 6, 2022
Morocco
1 review
0 helpful votes
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Outstanding experience
September 6, 2022

I would like to say Thanks to Alexa F. For the time and the help

Date of experience: September 6, 2022
Pakistan
1 review
0 helpful votes
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Not happy with the policy
October 6, 2022

I submitted the document which includes Name, address and National ID Card but still rejected. Also asked agent several times but no reply regarding why document rejected.

Date of experience: September 6, 2022
Saudi Arabia
1 review
0 helpful votes
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Great help
September 6, 2022

Helpful, useful, polite... excellent! He understood exactly what i want and helped in 5 minutes

Date of experience: September 6, 2022
VE
1 review
0 helpful votes
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Atención
September 6, 2022

Muy amables y rápidos al contestar. Excelente su atención y sus consejos para usar de manera segura la plataforma para el fin creado. Gracias

Date of experience: September 6, 2022
Egypt
1 review
0 helpful votes
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Satisfied
September 6, 2022

This is a review for my experience with freelance.com not for the customer support. My experience with violating clients was really so bad. Every project i applied for, the recruiter manager asked me to communicate with him through telegram!
But customer support was helpful and nice
Thank you Judith

Date of experience: September 6, 2022
Canada
1 review
0 helpful votes
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Quick support
September 5, 2022

Support was really good. Alex handled the issue very well.

Date of experience: September 5, 2022
India
1 review
0 helpful votes
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Chelsea is simply wonderful
September 5, 2022

Chelsea talks in a soft tone and explains points very well. Her questions are to the point and she appreciates the answers and also cross-checks everything.

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Date of experience: September 5, 2022