Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
Follow Ala eddine Q.
Unfollow Ala eddine Q.
Share Review
Report Review

Perfect help
September 10, 2022

Byron was very professional and solved my problem within seconds.

Date of experience: September 10, 2022
India
1 review
0 helpful votes
Follow WebXHosts V.
Unfollow WebXHosts V.
Share Review
Report Review

Better Assistance
September 10, 2022

Good and perfect Assistance with help and support. Must use again if needed

Date of experience: September 10, 2022
India
1 review
0 helpful votes
Follow Elite E.
Unfollow Elite E.
Share Review
Report Review

Membership Suggestion
September 10, 2022

We have talked with Byron, and he helped us how to get more benefits by choosing right membership Plan.

Date of experience: September 9, 2022
Bangladesh
1 review
0 helpful votes
Follow Abdullah All Z.
Unfollow Abdullah All Z.
Share Review
Report Review

Freelancer Support team is very responsive and supportive.

Date of experience: September 9, 2022
India
1 review
0 helpful votes
Follow Rohan E.
Unfollow Rohan E.
Share Review
Report Review

Asking related site questions
September 10, 2022

Great experience with Byron C. And Noah S. They both excellent communication and freelancer employees. Thank you for helping. Quick response. Always helping me site support team.

Date of experience: September 9, 2022
Maryland
1 review
0 helpful votes
Follow Tunde D.
Unfollow Tunde D.
Share Review
Report Review

Cristel P. Who was the representative of freelancer that helped me with my dispute Was basically my best experience in any capacity using the freelancer platform. Every future employee should be modeled after her. She's polite, friendly, and most importantly listened which for me is KEY. Looking forward to getting back to work now knowing that there is customer service at this caliber that will have my back when navigating freelancer.com

Date of experience: September 9, 2022
Bangladesh
1 review
0 helpful votes
Follow Minhaz Khan B.
Unfollow Minhaz Khan B.
Share Review
Report Review

I am satisfied.
September 9, 2022

I just contact with the support team. Mr. Harriet A. Assist me. I am satisfied with his service. He answered all of my questions and helped me instantly.
Thanks

Date of experience: September 9, 2022
Philippines
1 review
0 helpful votes
Follow Angel P.
Unfollow Angel P.
Share Review
Report Review

RESOLVED ISSUE
September 9, 2022

Aside from giving me warnings about scam, they also give other tips on how to get rid of the likes. Thank you support team. Great Job!

Date of experience: September 9, 2022
Romania
1 review
0 helpful votes
Follow Laurentiu V.
Unfollow Laurentiu V.
Share Review
Report Review

Excellent
September 9, 2022

The assistant solved my problem without any troubles. He/she understood exactly what the problem was and went straight to the point

Date of experience: September 9, 2022
India
1 review
0 helpful votes
Follow Ganesh G.
Unfollow Ganesh G.
Share Review
Report Review

Good Support
September 9, 2022

Customer support is good and timely actions are taken...

Date of experience: September 8, 2022
Texas
1 review
0 helpful votes
Follow Ken H.
Unfollow Ken H.
Share Review
Report Review

Verification Process Review
September 9, 2022

The verification process was thorough, but easy to do. I enjoyed speaking with Chelsea who handled the process very professionally. She also did a great job explaining the benefits of the Verified program, which I signed up for.

Date of experience: September 8, 2022
Mexico
1 review
0 helpful votes
Follow Christopher J.
Unfollow Christopher J.
Share Review
Report Review

Chelsea has been super helpful through my onboarding journey. Explaining each of the process steps when there was difficulty with the third party verifier.

Date of experience: September 8, 2022
Egypt
1 review
0 helpful votes
Follow mohamed Y.
Unfollow mohamed Y.
Share Review
Report Review

A respectable person and was very understanding. He is a wonderful person and really loves his work

Date of experience: September 8, 2022
Argentina
1 review
0 helpful votes
Follow Daniel Dario Z.
Unfollow Daniel Dario Z.
Share Review
Report Review

Excelent! Thanks!
September 8, 2022

Dormant fees have been refunded.
In no time!
Thanks.

Date of experience: September 8, 2022
Chile
1 review
0 helpful votes
Follow Pedro B.
Unfollow Pedro B.
Share Review
Report Review

I´m new in Frelancer. And due to my eager needs of starting to earn additional incomes I placed a bid to potential clientes who resulted to be scamers. Thankfully I discovered it quickly before it was to late. I comunicated with Frelances´s support team who gave me the tips and recomendations to prevent and avoid this kind of isues in the future.

Thank you again to Gabriella G. And Judith J, for their support.
Regards.

Date of experience: September 8, 2022
Philippines
1 review
0 helpful votes
Follow Leonardo R.
Unfollow Leonardo R.
Share Review
Report Review

Thanks Harriet A
September 8, 2022

Very nice Harriet A for helping my concern very quick

Date of experience: September 8, 2022
Pakistan
1 review
0 helpful votes
Follow Muqaddam L.
Unfollow Muqaddam L.
Share Review
Report Review

Most Pathetic Freelancing Platform
September 8, 2022

It's the worst website to freelance!

So out of sudden an 8-month-old comment lead to my suspension. Support said I shared my business email on a contest public board, but what they didn't care to find out was that I was asked by the contest holder to do so.

After I told them that, they replied with a single sentence, "our recommendation stands" and chose to completely ignore me after it as I said multiple emails after that.

With my account being suspended, I can't avail live chat, so it's useless to me.

I think the reason they decided to dig up an 8-month-old minor mistake to suspend me for an entire month is because for the first time since I joined Freelancer, I subscribed to their membership. I was going to cancel it after a single month because it isn't of any help. I think they did it to eliminate the possibility of me cancelling it, and they had the perfect excuse for it.

Thanks to this d**k move, I'll lose my actual and potential clients as well as contests. So hands up for freelancer.

Edit: Furthermore, after 5 days I have received a reply which now says that "I violated multiple contest submissions" which doesn't make sense and then for the proof there is a blank, nothing else.

And downright said, continuing this unprofessional behavior will lead to account termination. What a way to treat me like a human being and totally not trampling my rights

Date of experience: September 8, 2022
Ayen T. Freelancer Rep
over a year old

Hello Mohail, thank you for your feedback. The suspension will be lifted 30 days after the placement date. If you have further concerns please send us an email to our support team.

Missouri
1 review
0 helpful votes
Follow Devang F.
Unfollow Devang F.
Share Review
Report Review

Freelancer Support
September 7, 2022

I posted a contest will ended without any submission so I reached out to Freelancer support team. Jo V (Support assistant) helped me with all my requirement and completed my request. Great guy. He also helped me with all the queries I had and clarified all the point even before I asked him. Great support from freelancer.

Date of experience: September 7, 2022
Washington
1 review
0 helpful votes
Follow Hanna M.
Unfollow Hanna M.
Share Review
Report Review

Refund assistance
September 7, 2022

I had a good experience with Jo V. He helped me in a fast and efficient way.

Date of experience: September 7, 2022
BA
1 review
0 helpful votes
Follow Vildana N.
Unfollow Vildana N.
Share Review
Report Review

Support team assistance
September 8, 2022

The fast support provided by the freelance.com team helped me resolve all the issues and difficulties I faced while creating my account.

Date of experience: September 7, 2022