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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Such a great supporter
September 13, 2022

He explained in detail and helped me a lot. As a result, I feel satisfied with how he help me.
Thanks for solving my problems Jo V.

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Review for Chelsea
September 13, 2022

I applied for the Freelancer Verified and finally got the verification to my profile after a conversation with Chelsea. Thank you for making my journey smooth.

Date of experience: September 12, 2022
Colorado
1 review
0 helpful votes
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Help with refund
September 12, 2022

Maine M helped me process a refund for a project I recently ended. Freelancer is a brand new platform for me so there is a learning curve. I had quick, prompt and professional support. I appreciate the help & assistance.

Date of experience: September 12, 2022
Hong Kong
1 review
0 helpful votes
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I asked several assistance at past and in every time, I got really very large helpe.
Thanks very much!

Date of experience: September 12, 2022
Argentina
1 review
0 helpful votes
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Quick and kind attention
September 12, 2022

The response to my query was very quick and friendly. They gave me a very satisfactory solution to my problem. I thank you very much.

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Freelancer Reported
September 12, 2022

Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool Cool

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Javier was awesome
September 12, 2022

Helped me so quickly to resolve the issue. Many thanks Javier.

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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He is nice and listen me carefully
September 12, 2022

Nice person. If i am get resolution from your side. I would really appreciate to you. Thank you.

Date of experience: September 12, 2022
Bangladesh
1 review
0 helpful votes
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Unilaterally, a project free came into my account. I immediately went to their customer support and spoke to an agent named Byron C... And he promised to solve it within an hour and indeed he solved it. I'm happy and Thank you Byron C...

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Harriet A was amazing
September 12, 2022

Very helpful and prompt responses from Harriet A. Excellent!

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Very good
September 12, 2022

I am very happy by working on this site. It plays a very important role in my career progress.

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Nice interviewer
September 12, 2022

Nice interviewer, she was very kind and soft spoken, thanks for your support and help.

Date of experience: September 12, 2022
India
1 review
0 helpful votes
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Good experience
September 12, 2022

Freelancer.com is a good place for remote workers. Working at freelancer was very helpful for me. Its a very competitive place, so initially a normal person could easily be demotivated for not getting a job. But if you work on your skills, and design good -looking portfolios you can attract clients and get a job. It also made me experience the environment of a company and made me learn how to interact with clients and how a company works.

Date of experience: September 11, 2022
Philippines
1 review
0 helpful votes
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Very Good
September 12, 2022

Properly assisted and communicated since the very time of schedule, up to the scheduled time, only that I don't see her on video, also the sound is not very clear at my end, but I attribute it to the laptop that I am using, the rest of it is done well at her part.

Date of experience: September 11, 2022
India
1 review
0 helpful votes
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#Report
October 12, 2022

The support team is good but experience with security team is worst they didn't even respond.

Date of experience: September 11, 2022
Bangladesh
1 review
0 helpful votes
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Nice Assistance
September 11, 2022

Well I am in a bit trouble about my transaction problem. Jo V. helped me to solve the situation.

Date of experience: September 11, 2022
Spain
1 review
0 helpful votes
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Well.
I really got a great service about the problem what I wanted to know and that was awesome.
Maine is great assistant for our developers.
Thanks for your help.
We always reach you out when we need your help. Superman!

Date of experience: September 11, 2022
Argentina
1 review
0 helpful votes
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Muy util
September 11, 2022

Muy buena, me dijo que se resolvera en 24 a 48hs un problema con falso reportes, ensuciando mi imagen como freelancer

Date of experience: September 11, 2022
Jordan
1 review
0 helpful votes
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Judith J. And Elijah R. Assistance
September 11, 2022

I was anxious about a fraud attempt, and after contacting your team members ( Judith J. And Elijah R.) I was able to notice red flags and take action.

Date of experience: September 11, 2022
Philippines
1 review
0 helpful votes
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Unable to withdraw funds - assistance
September 11, 2022

It was great. The customer service team were very patient in helping me out.

Date of experience: September 10, 2022