Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Abhilasha Q.
Unfollow Abhilasha Q.
Share Review
Report Review

Great experience as always
September 14, 2022

Guinevere is a very helpful and professional person. A+++

Date of experience: September 14, 2022
India
1 review
0 helpful votes
Follow chandrashekhar K.
Unfollow chandrashekhar K.
Share Review
Report Review

The interview was nicely conducted with all genuine quetions. The guidance and support was quick and nice. I Really Appreciate it.

Date of experience: September 14, 2022
Ukraine
1 review
0 helpful votes
Follow Serhii T.
Unfollow Serhii T.
Share Review
Report Review

Responsive Operator
September 14, 2022

Frida helped me a lot with my questions. Thanks a lot for your help

Date of experience: September 14, 2022
India
1 review
0 helpful votes
Follow krishna s.
Unfollow krishna s.
Share Review
Report Review

Website development
September 14, 2022

Jellies-ai pvt. Ltd. Is a very good website, I am really so happy to approach jellies-ai pvt. Ltd. They make our work easy, people working there are so humble especially jeff she responded very well to our queries.

Date of experience: September 14, 2022
Indonesia
1 review
0 helpful votes
Follow Quinntita I.
Unfollow Quinntita I.
Share Review
Report Review

Despite the different time zone we are in and causing a bit longer to get back to each other (that I hope Freelancer could improve on), I have nothing to complain.

Date of experience: September 13, 2022
Bangladesh
1 review
0 helpful votes
Follow Md Omar W.
Unfollow Md Omar W.
Share Review
Report Review

Very helpful guy.
September 14, 2022

Good. Very helpful guy. Have a good day. Hopefully we will chat again if any problem comes. Thanks.

Date of experience: September 13, 2022
CD
1 review
0 helpful votes
Follow Md Billal L.
Unfollow Md Billal L.
Share Review
Report Review

Great assistance. Really appriciate it.
September 14, 2022

She took my interview in a polite manner and spoke clear, which make senses.

Date of experience: September 13, 2022
Bangladesh
1 review
0 helpful votes
Follow Jo V. X.
Unfollow Jo V. X.
Share Review
Report Review

Help full person thanks
September 14, 2022

Thanks for providing me good solution. I am seriously satisfied about his clear nots. Thanks

Date of experience: September 13, 2022
Egypt
1 review
0 helpful votes
Follow Mohamed D.
Unfollow Mohamed D.
Share Review
Report Review

That was awesome
September 14, 2022

This was great, easy questions and great style, I had the pleasure of speaking with Chelsea

Date of experience: September 13, 2022
Jamaica
1 review
0 helpful votes
Follow Dwayne R.
Unfollow Dwayne R.
Share Review
Report Review

Excellent Interviewer
September 14, 2022

Very Prepared and Professional and asked the right questions!

Date of experience: September 13, 2022
France
1 review
0 helpful votes
Follow Daniil Q.
Unfollow Daniil Q.
Share Review
Report Review

Chat reiew
September 13, 2022

I received an answer to my question quickly and clearly. No issues were encountered.

Date of experience: September 13, 2022
Serbia
1 review
0 helpful votes
Follow Milos R.
Unfollow Milos R.
Share Review
Report Review

I called support team for the project and he replied quickly and kindly.
Really kind support!

Date of experience: September 13, 2022
VE
1 review
0 helpful votes
Follow Mayerlin V.
Unfollow Mayerlin V.
Share Review
Report Review

Soporte Freelancer
September 13, 2022

Freelancer se mantiene atento a posibles engaños a lo que podemos estar expuestos, en mi caso soporte técnico bloqueó la comunicación con un potencial cliente que me estaba solicitando que me comunicara por telegram violando la política de Freelancer.
Yo solicité a soporte técnico porque no me podía comunicar con el cliente y me confirmaron que había Sido por medidas de seguridad, y me enviaron un correo con la orientación para evitar ser engañado.
Me siento muy cómoda en buscar trabajo a través de Freelancer, la recomiendo.

Date of experience: September 13, 2022
Singapore
1 review
0 helpful votes
Follow JOSEPH B.
Unfollow JOSEPH B.
Share Review
Report Review

Awesome verification process w/ Chelsea
September 13, 2022

Chelsea was able to find a work around to make our call.
She was soft spoken and the conversation went really well.
She quickly acted on activating my blue badge.

Date of experience: September 13, 2022
Turkiye
1 review
0 helpful votes
Follow Buse E.
Unfollow Buse E.
Share Review
Report Review

Best support i have ever talk to
September 13, 2022

Javier was super kind and answered all my questions super detailed. I got help even more then i needed. I am so thankful.

Date of experience: September 13, 2022
Pakistan
1 review
0 helpful votes
Follow Zulfiqar Ali F.
Unfollow Zulfiqar Ali F.
Share Review
Report Review

Loud and clear communication
September 13, 2022

First ever experience to have such call, I was nervous a bit at the start, but the way discussion went was very pleasing. Confident booster for me.

Date of experience: September 13, 2022
Bangladesh
1 review
0 helpful votes
Follow Md. Rabiul Q.
Unfollow Md. Rabiul Q.
Share Review
Report Review

I'm working since 2015 at freelancer.com and I'm really happy with it. Other marketplaces charge 20%+ but in freelancer it's only 10%. So I think it's really helpful for career development of the new freelancers.

Date of experience: September 13, 2022
Philippines
1 review
0 helpful votes
Follow Noel Paul Z.
Unfollow Noel Paul Z.
Share Review
Report Review

Excellent Customer Service
September 13, 2022

Harriet A. Was very pleasant to talk with. They were able to solve my issue in a very short time!

Date of experience: September 12, 2022
Pakistan
1 review
0 helpful votes
Follow Burhan R.
Unfollow Burhan R.
Share Review
Report Review

Amazing Platform For Freelancer
September 13, 2022

Perfect platform for freelancers to find jobs and boost their career, Top-notch customer support, deserve 5-star.

Date of experience: September 12, 2022
Greece
1 review
0 helpful votes
Follow Ioannis N.
Unfollow Ioannis N.
Share Review
Report Review

Working on the platformFreelancer.com was always a pleasent experience. It gave so many opportunities to work on really exciting projects and gave me many professional solutions to improve and expand my career. I would highly recommend it to any developer who looks for a daily job boundaries.

Date of experience: September 12, 2022