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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Great Experience with Barry
June 26, 2025

I had a verification interview with Barry as part of my Freelancer.com profile verification process. The entire experience was smooth and professional. Barry was respectful, clear in his communication, and made the process straightforward and easy to understand. He conducted the interview with patience and ensured everything was completed correctly. Thank you, Barry, for your professionalism and support!

Date of experience: June 16, 2025
Turkiye
1 review
0 helpful votes
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Verification process satisfaction
June 26, 2025

It was a nice experience to be interviewed by Russell V. He's very kind, clear and professional in the way he does everything. He asked questions in more clear and understandable ways.

Date of experience: June 16, 2025
Saudi Arabia
1 review
0 helpful votes
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Outstanding Support
June 26, 2025

My experience with Freelancer support was very positive thanks to Heidi and Andrei. Both were professional, kind, and genuinely helpful throughout a difficult situation. I'm truly grateful for their support.

Date of experience: June 16, 2025
Kenya
1 review
0 helpful votes
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Great experience
June 26, 2025

Danette O guided and assisted me well. I'm now officially a preferred freelancer and I look forward to gain/earn more following the attainment of this badge

Date of experience: June 16, 2025
India
1 review
0 helpful votes
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Hope@ Freelancer is great
June 26, 2025

Hope is great at helping and took my matter seriously and escalated to relevant team. I hope now the matter will be resolved.

Date of experience: June 16, 2025
Kenya
1 review
0 helpful votes
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Account Deletion
June 26, 2025

Good, Hope is a good freelancer support. She handled the issue well and fast so she's reliable. Thank you.

Date of experience: June 16, 2025
Germany
1 review
0 helpful votes
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Support Request
June 25, 2025

I reached out for support regarding a request of the reactivation of an expired feedback option. Xavier B. Was my contact person and could help me immediately. I recommend to contact the support with any kind of problems.

Date of experience: June 15, 2025
India
1 review
0 helpful votes
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Excellent Customer Support
June 25, 2025

I recently had an issue with Freelancer Exams. The customer support team at Freelancer was incredibly helpful. Heidi responded promptly via respective communication channel and resolved my issue efficiently. Heidi's professionalism and friendly tone made a big difference. I'd give 5 stars and highly recommend Freelancer for excellent customer support.

Date of experience: June 12, 2025
India
1 review
0 helpful votes
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I truly appreciate how Freelancer provides a platform full of opportunities for skilled professionals like me. It not only connects us with clients from all over the world but also encourages personal and professional growth. The structure, support, and global exposure make it an ideal space to build a long-term career. Overall, my experience so far has been positive and motivating. I'm excited about what lies ahead on Freelancer.

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Date of experience: June 15, 2025
India
1 review
0 helpful votes
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Considerate and swift resolution
June 24, 2025

I greatly appreciate the resolution provided by Heidi P. My account showed a membership plan deduction, which I thought had a cancellation window. Heidi, kindly, reversed the deduction this time and explained the terms to me. The communication was clear, and the service was swift and considerate. As a general feedback about the membership plan itself, receiving an email before any deduction would be very helpful, particularly for customers who are initially on a fee plan. Thanks!

Date of experience: June 14, 2025
India
1 review
0 helpful votes
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Prompt and helpful
June 24, 2025

I had a positive experience interacting with the support team. The reply was prompt and most importantly the team was able to accurately understand the concern and provide positive resolution.

Date of experience: June 14, 2025
Sri Lanka
1 review
0 helpful votes
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Olivia provided a clear and better understanding of the problem and guided me step-by-step to solve it effectively. Her support was very helpful and made the process much easier.

Date of experience: June 14, 2025
India
1 review
0 helpful votes
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Thank you for your fast service. I was trying to 'Refund by deposit' through customer service. And Olivia solved it in seconds. Thank you once again. I will deposit some funds again soon and like to continue your services.

Date of experience: June 14, 2025
Bangladesh
1 review
0 helpful votes
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Thank You for the Great Support
June 23, 2025

I just wanted to say thank you for the helpful and professional support I received. The team was responsive, polite, and resolved my issue efficiently. I really appreciate your assistance and the smooth experience. Keep up the great work!

Date of experience: June 13, 2025
Italy
1 review
0 helpful votes
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The first time they suspended my profile because they thought I was looking for collaborations in the insurance and financial world; later I told them to read all the details of the project carefully and they finally understood that it was a collaboration for a web design project for a client who is part of the financial-insurance world; they then finally unblocked my account but I wasted time and the client for not being able to serve him promptly. In the last few days a freelancer asked me for my phone number in the platform chat for clarification regarding another project I had published; I indicated it in good faith. I then immediately found myself with a charge on my credit card of 77 euros without receiving a notice from Freelancer that recalled their terms of use of the service written in very small print (there would be grounds for a lawsuit since they are unfair clauses). I asked for explanations and they told me that I had been notified other times. I replied that they made this up and asked for the account to be unlocked quickly and the amount of money withdrawn to be refunded. ALL of this is truly unbelievable. Stay away from freelancer.com

Date of experience: June 9, 2025
Steven E. — Freelancer Rep
10 months ago

Hello Eddy, and thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at [email protected]. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Pakistan
1 review
0 helpful votes
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Freelancer.com is a very good and useful platform according to freelancing. And as much as you can say about it, it is a trusted platform. I have been working on it since 2018. And I am very happy and satisfied working with them. I am not faced any problem or issues.
The staff member of Johnny T. Preferred Freelancer guided me very well on behalf of whom I have a lot of things to learn more about the Preferred Freelancer program.

Date of experience: June 13, 2025
Nepal
1 review
0 helpful votes
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Refund ny deposit
June 23, 2025

Hello sir i am in biggest problem... i make a hire a freelancer by mistakely i know nothing about your confirm payment i am just a kid they take my money without telling me. Please for godsake refund my deposit mobey

Date of experience: June 13, 2025
Steven E. — Freelancer Rep
10 months ago

Hello Bijay, and thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at [email protected]. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Egypt
1 review
0 helpful votes
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The chat system is built-in and functional. Many freelancers report positive long-term relationships with good clients, especially once trust is built.

Date of experience: June 13, 2025
India
1 review
0 helpful votes
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Devendrakumar S. And Barry N.
June 23, 2025

I had a meeting with Barry recently. He was to the point and very professional in his assessment. Nice experience overall.

Date of experience: June 12, 2025
Pakistan
1 review
0 helpful votes
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Great support team
June 23, 2025

Every time Freelancer's support team helped me out very nicely and solved my problems in minutes. Today I got help from Olivia she was very kind to me and listen my all issues calmly I really appreciate her. Thank you so much😊

Date of experience: June 13, 2025