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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Excellent Experience
June 29, 2025

I had a great interview experience with Russell V. on Freelancer.com. He was professional, clear in communication, and made the entire process smooth and productive. I truly appreciate the opportunity and am fully satisfied with the services provided by Freelancer.

Date of experience: June 19, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancer On boarding
June 29, 2025

I'd like to sincerely thank Danette O. For her outstanding support in helping me get onboarded to the Preferred Freelancer Program. Her guidance was clear, timely, and genuinely helpful throughout the process. She made everything smooth and stress-free, and I truly appreciate the professionalism and kindness she showed. Looking forward to representing the PFP community with the same level of excellence she demonstrated. Thank you, Danette!

Date of experience: June 19, 2025
Japan
1 review
0 helpful votes
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NICOLA me ayudo
June 28, 2025

NICOLA me ayudo me tranquilizo por que estaba asustado con el trato del freelancer contratado me prometio contactar con el y explicarle los procesos

Date of experience: June 18, 2025
New York
1 review
0 helpful votes
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Just had a very favorable experience with Freelancer chat support. No headaches. No hassles. I simply stated my issue and before I knew it, problem resolved by a very competent support member named Nicola R. Thanks again, Nicola.

Date of experience: June 18, 2025
Egypt
1 review
0 helpful votes
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Freelancing has been a life-changing journey, and I couldn't have done it without Jonny.
He stood by me through every challenge, offering support, insight, and constant motivation.
Jonny's belief in me made all the difference — a true source of strength and inspiration.

Date of experience: June 18, 2025
India
1 review
0 helpful votes
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Nicola was fantastic
June 28, 2025

I was being emotionally harassed since past 2 days and she is the one who responded Nicola was a saviour she told me to be cautious further and an additional thanks *******@FLfrank customer experience manager he reassured me yesterday thank you i still lost my money though inr 5130

Date of experience: June 18, 2025
Pakistan
1 review
0 helpful votes
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I had a smooth and professional account verification experience with Barry on Freelancer.com. He was courteous, patient, and guided me clearly through every step of the process. The entire interaction was quick, stress-free, and left a very positive impression. Barry's support reflects the platform's commitment to quality service—thank you!

Date of experience: June 18, 2025
Colorado
1 review
0 helpful votes
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Awesome experience
June 27, 2025

I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!

Date of experience: June 17, 2025
New York
1 review
0 helpful votes
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I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.

Date of experience: June 17, 2025
Bangladesh
1 review
0 helpful votes
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Erol, He explained it to me very well and answered all my questions. After talking to him, I have no more worries. I got the right solution and advice. I am really grateful for the help.

Date of experience: June 17, 2025
India
1 review
0 helpful votes
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Verification process
June 27, 2025

I had great experience on interview call with Russell V. He asked relevant question based on my expertise and experience. Appreciate Russell V. support.

Date of experience: June 17, 2025
Mexico
1 review
0 helpful votes
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Perfect interview
June 26, 2025

Berry is great support team player! Clear requirements, fast communication, and prompt payment. Would gladly work together again.

Date of experience: June 16, 2025
Bangladesh
1 review
0 helpful votes
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I just completed my Freelancer verification interview, and I'm genuinely impressed with how smooth and professional the entire process was. It was a great experience from start to finish. I'd especially like to thank Barry for his incredible support throughout the process—he was clear, patient, and very helpful at every step. His guidance made the experience even better. Kudos to the Freelancer team for maintaining such high standards. I feel more confident and proud to be a verified member now!

Date of experience: June 17, 2025
Bangladesh
1 review
0 helpful votes
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Excellent Support Experience
June 26, 2025

I had a great experience chatting with Errol from the support team. He was very helpful, patient, and clear in explaining the verification process. He guided me step-by-step and answered all my questions politely. I really appreciate his assistance and professionalism.

Date of experience: June 16, 2025
India
1 review
0 helpful votes
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I reached out to Freelancer support regarding a delay in response from the Rising Star program team. Xavier assisted me promptly, patiently reviewed my concern, and escalated it to the relevant department. The communication was clear and courteous throughout. I appreciate the professional support provided, and I'm now awaiting further updates on my application.

Date of experience: June 16, 2025
Philippines
1 review
0 helpful votes
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Rare find CSR
June 26, 2025

Pearl is a great help. She's straightforward and not beating around the bush. I appreciate the way she explained the cause of the concern and provided the resolution right away. She deserves a raise. Kudos Pearl.

Date of experience: June 16, 2025
Pakistan
1 review
0 helpful votes
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It was a great experience having this interview with you. I truly appreciate the opportunity and the professional, friendly environment you created during our conversation. Looking forward to working together and contributing with my best efforts.

Date of experience: June 16, 2025
Pakistan
1 review
0 helpful votes
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Great Experience with Barry
June 26, 2025

I had a verification interview with Barry as part of my Freelancer.com profile verification process. The entire experience was smooth and professional. Barry was respectful, clear in his communication, and made the process straightforward and easy to understand. He conducted the interview with patience and ensured everything was completed correctly. Thank you, Barry, for your professionalism and support!

Date of experience: June 16, 2025
Turkiye
1 review
0 helpful votes
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Verification process satisfaction
June 26, 2025

It was a nice experience to be interviewed by Russell V. He's very kind, clear and professional in the way he does everything. He asked questions in more clear and understandable ways.

Date of experience: June 16, 2025
Saudi Arabia
1 review
0 helpful votes
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Outstanding Support
June 26, 2025

My experience with Freelancer support was very positive thanks to Heidi and Andrei. Both were professional, kind, and genuinely helpful throughout a difficult situation. I'm truly grateful for their support.

Date of experience: June 16, 2025