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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Very helpful
September 21, 2022

My experience was very good he helped me very well

Date of experience: September 21, 2022
Algeria
1 review
0 helpful votes
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A good experience after a little problem
September 21, 2022

The support team was amazing. Taking a bit time to answer my ticket, but I can understand that with COVID and all that came with it.
Other than that, they answered my questions, gave me infos on a refund procedure is done and guided me through it.

Date of experience: September 21, 2022
France
1 review
0 helpful votes
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Straightforward assistance
September 21, 2022

Was an easy experience to get assistance on several queries. Provided practical solutions. Many thanks for the help.

Date of experience: September 21, 2022
Indonesia
1 review
0 helpful votes
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I was greatly helped by the service from general support named Harrit, he helped me patiently and easy to understand, good luck always.

Date of experience: September 21, 2022
Pakistan
1 review
0 helpful votes
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Withdrawal Pending Issue
September 21, 2022

Agent Javier A. Such a nice and very helpful with my issue. Agent guide me about all the concern perfectly. Thank you Javier A.

Date of experience: September 21, 2022
Pakistan
1 review
0 helpful votes
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Nice Experience
September 21, 2022

Voice quality was good, discussion was relevant but team should speak a bit slower keeping in mind next person mother language might not be English.

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Date of experience: September 20, 2022
Canada
1 review
0 helpful votes
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Jo V was a great help
September 21, 2022

I was upset because it became apparent to me that some entries in my contest were stolen. The person I spoke with before Jo told me to download the images and reverse-image search them as a way to see if they were stolen. After getting off the chat, I discovered with was impossible. I was quite upset at this point. Since I had already rejected most of the applicants, the stolen one was the best. So I felt cheated. I also had issues with how the contest was posted. But Jo V was great. She issued me a refund and explained how i could get a better experience by changing the upgrades to the contest. I wanted my account closed, but now I might still be interested in using freelancer

Date of experience: September 20, 2022
Ireland
1 review
0 helpful votes
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Alexa
September 20, 2022

Alexa was a nice person who guide me very well and, I was so satisfy about it^^ Thank you alexa

Date of experience: September 20, 2022
Pennsylvania
1 review
0 helpful votes
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Neuroscientific project
September 20, 2022

Good. But i need a phone chat
The support agent was helpful in arranging that the recruiter contacts me on a project issue.

Date of experience: September 20, 2022
Pakistan
1 review
0 helpful votes
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Great experience
September 20, 2022

It was a great experience overall they are very supportive.

Date of experience: September 20, 2022
India
1 review
0 helpful votes
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Satisfied response from freelancer staff
September 20, 2022

I have very good experience with freelancer staff. But I have one suggestions for the system, the generated transaction history need more descriptive and also need dropdown to show only selected transaction type like deposit, withdrawal, process fees, conversion charge etc. Thanks

Date of experience: September 20, 2022
Egypt
1 review
0 helpful votes
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Professional review
September 20, 2022

I'm very happy to have this call with Chelsea. She focused on the main points for joining the program and warned me about the restrictions gently.

Date of experience: September 20, 2022
Argentina
1 review
0 helpful votes
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Verified Interview with Chelsea
September 20, 2022

Chelsea´s been very kind and has had enough patience to solve the technical problems that I had. I felt very comfortable with her.
Thank you! Iván Villarroel.

Date of experience: September 19, 2022
Colombia
1 review
0 helpful votes
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Great support!
September 20, 2022

Jo V. provided great customer care and he resolved my request promptly and quickly. I recommend his support.

Date of experience: September 19, 2022
Pakistan
1 review
0 helpful votes
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Excellent support was provided to me. I am more than satisfied!

Date of experience: September 19, 2022
Bangladesh
1 review
0 helpful votes
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Maine have assisted me for a refund
September 19, 2022

Maine have assisted me for a refund. I am very happy with his service.

Date of experience: September 19, 2022
Malaysia
1 review
0 helpful votes
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Request for Refund
September 19, 2022

I requested for a refund because Freelancer hasn't been a successful platform for me to earn. I contacted Freelancer support and they professional handled my situation. Overall, I am satisfied.

Date of experience: September 19, 2022
Pakistan
1 review
0 helpful votes
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It was good to chat with Rusell!
I had an issue regarding my monthly professional plan membership which was auto re-newed but I want to go for leaves for this month and I will continue working on freelancer from next month, Rusell showed patience and solved my problem in a short time.
Thank you so much for your help.

Date of experience: September 19, 2022
Nigeria
1 review
0 helpful votes
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Deposit issue
September 19, 2022

Great experience. Thank you for taking your time to help me.

Date of experience: September 19, 2022
India
1 review
0 helpful votes
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It's really good service
September 19, 2022

It's really good person and i like this service... it's really good person and i like this service... it's really good person and i like this service... it's really good person and i like this service...

Date of experience: September 18, 2022