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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The support team was amazing. Taking a bit time to answer my ticket, but I can understand that with COVID and all that came with it.
Other than that, they answered my questions, gave me infos on a refund procedure is done and guided me through it.
Was an easy experience to get assistance on several queries. Provided practical solutions. Many thanks for the help.
I was greatly helped by the service from general support named Harrit, he helped me patiently and easy to understand, good luck always.
Agent Javier A. Such a nice and very helpful with my issue. Agent guide me about all the concern perfectly. Thank you Javier A.
Voice quality was good, discussion was relevant but team should speak a bit slower keeping in mind next person mother language might not be English.
I was upset because it became apparent to me that some entries in my contest were stolen. The person I spoke with before Jo told me to download the images and reverse-image search them as a way to see if they were stolen. After getting off the chat, I discovered with was impossible. I was quite upset at this point. Since I had already rejected most of the applicants, the stolen one was the best. So I felt cheated. I also had issues with how the contest was posted. But Jo V was great. She issued me a refund and explained how i could get a better experience by changing the upgrades to the contest. I wanted my account closed, but now I might still be interested in using freelancer
Good. But i need a phone chat
The support agent was helpful in arranging that the recruiter contacts me on a project issue.
It was a great experience overall they are very supportive.
I have very good experience with freelancer staff. But I have one suggestions for the system, the generated transaction history need more descriptive and also need dropdown to show only selected transaction type like deposit, withdrawal, process fees, conversion charge etc. Thanks
I'm very happy to have this call with Chelsea. She focused on the main points for joining the program and warned me about the restrictions gently.
Chelsea´s been very kind and has had enough patience to solve the technical problems that I had. I felt very comfortable with her.
Thank you! Iván Villarroel.
Jo V. provided great customer care and he resolved my request promptly and quickly. I recommend his support.
Excellent support was provided to me. I am more than satisfied!
Maine have assisted me for a refund. I am very happy with his service.
I requested for a refund because Freelancer hasn't been a successful platform for me to earn. I contacted Freelancer support and they professional handled my situation. Overall, I am satisfied.
It was good to chat with Rusell!
I had an issue regarding my monthly professional plan membership which was auto re-newed but I want to go for leaves for this month and I will continue working on freelancer from next month, Rusell showed patience and solved my problem in a short time.
Thank you so much for your help.
It's really good person and i like this service... it's really good person and i like this service... it's really good person and i like this service... it's really good person and i like this service...
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

