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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Verified quickly and painlessly
September 19, 2022

I spoke with Chelsea V to get my Freelancer account verified, and it was very quick and painless.

Date of experience: September 18, 2022
Malaysia
1 review
0 helpful votes
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Great job
September 19, 2022

Superb fast service and respond from the agent named" Jo V.", thumbs up!

Date of experience: September 18, 2022
Alaska
1 review
0 helpful votes
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Very helpful
September 18, 2022

Jo V was very helpful when I needed assistance. New to freelancer and Jo V went above and beyond to help me.

Date of experience: September 18, 2022
Pakistan
1 review
0 helpful votes
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Thumbs up!
September 18, 2022

Thumbs up! The support team is greatly supportive as they reply soon, satisfactory replies, and won't get annoy as well.

Date of experience: September 18, 2022
GB
1 review
0 helpful votes
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REFUND REQUEST
September 18, 2022

I was attended to by Maine, who made the process very quick and seamless after I had been going round in circles on the site. In a matter of minutes my request was acknowledged and processed. I am very happy.
Thank you, Maine.

Date of experience: September 18, 2022
Pakistan
1 review
0 helpful votes
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I am very thankful to Maine support team member very well understand and explained my issue. Good work

Date of experience: September 18, 2022
Pakistan
1 review
0 helpful votes
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Thumbs up to Freelancer chat support
September 18, 2022

Had very great experience with Freelancer live chat support staff — Maine. He was very patient to hear all my queries (even though they weren't well explained), and answered all of them. 10/10 experience. Kudos to Maine!

Date of experience: September 18, 2022
Bangladesh
1 review
0 helpful votes
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Great Support!
September 18, 2022

Thanks to Freelancer.com agent to fix my issue. The agent communication skill is good. I am comfortable with the guy.

Date of experience: September 18, 2022
Nigeria
1 review
0 helpful votes
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Prompt response
September 18, 2022

Russell V, thanks so much for your prompt response, I appreciate your calmness and how you attend to my complain in details

Date of experience: September 18, 2022
Nigeria
1 review
0 helpful votes
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You are the best
September 18, 2022

Freelancer is so user friendly. I love the milestone feature, where a client has to pay a little commitment fee. I hope to get considered for a job one of these days

Date of experience: September 18, 2022
Pakistan
1 review
0 helpful votes
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Help for Releasing the payment
September 18, 2022

Nice Experience. I hope that you will help the client to release the payment

Date of experience: September 17, 2022
Nigeria
1 review
0 helpful votes
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Customer feedback
September 17, 2022

Love the fast response by the team and patience
Truly wonderful

Date of experience: September 16, 2022
Egypt
1 review
0 helpful votes
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He was excellent
September 16, 2022

He was excellent and heard all the problem, and accept to receive file.

Date of experience: September 16, 2022
DO
1 review
0 helpful votes
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Las respuestas fueron claras y directas, quien me atendió fue muy paciente y respetuoso. Pude validar mi tarjeta y resolvió todas mis inquietudes.

Date of experience: September 16, 2022
Pakistan
1 review
0 helpful votes
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BAD EXPERIENCE COMPLETELY DISSAPPOINTED.
October 16, 2022

Worst ever experience. They are thief and completely Froud. They stole my $300 and closed my account for no reason. Please don't waste your precious time using this fake app. When you try to contact support then sent auto generated replies. Not even a single person there to reply. They stole my money and wasted my time. I requested many times that please transfer my funds in my account to my bank account that is my hard earned money. I earned that spending day and night. But no response from them about returning the money every time they say your violated our terms but never tells which one and never talk about sending my money to my bank account. THAT'S MY MONEY. YOU HAVE NO RIGHT TO KEEP IT.

Date of experience: September 16, 2022
India
1 review
0 helpful votes
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Fast and precise and helpful while understanding and solving my problem.

Date of experience: September 16, 2022
Sri Lanka
1 review
0 helpful votes
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Very detailed information about "Verified Freelancer" was given. Its importance. Thank you! Thanks for the opportunity,

Date of experience: September 16, 2022
Pakistan
1 review
0 helpful votes
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Awesome
September 16, 2022

Great Experience with (Jethro) He is a nice guy. Helped me

Date of experience: September 16, 2022
India
1 review
0 helpful votes
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Smooth & delightful experience
September 16, 2022

Chelsea was very supportive and well-versed with the process. She asked clear questions and gave a smooth experience overall. Highly appreciate it.

Date of experience: September 15, 2022
New Hampshire
1 review
0 helpful votes
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Very helpful
September 16, 2022

Chelsea was very useful, she guided me very well on how to improve my profile

Date of experience: September 15, 2022