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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Experience
September 26, 2022

Chelsea is really good at her job. Very professional and nice person to speak with. I appreciate her help in the process and recommend her completely. Thanks

Date of experience: September 26, 2022
Zimbabwe
1 review
0 helpful votes
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PROMPT RESPONSE AND ASSISTANCE
September 26, 2022

I would to appreciate Judith J for taking time to attend to my queries. I have acquired sufficient knowledge on some of the things that are taking place at the platform. She gave me a heads up and equipped me with information for growth. I must say that the team is dedicated for continuous support and success. It's overwhelming!

Date of experience: September 25, 2022
Canada
1 review
0 helpful votes
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Good Service! :)
September 26, 2022

I spoke with Chelsea to get verified today on freelancer. She was very friendly and professional. Thank you.

Date of experience: September 25, 2022
Puerto Rico
1 review
0 helpful votes
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Great CS!
September 25, 2022

Maine was extremely helpful in getting my funds refunded.

Date of experience: September 25, 2022
Morocco
1 review
0 helpful votes
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Thank you
September 25, 2022

Thank you was nice conversation and helpful information my problem still open still open i will wait for your email

Date of experience: September 25, 2022
Japan
1 review
0 helpful votes
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I will express later future my experience.
Now just doing well as a beginners
Judith j has done the good help to me for my queries.

Date of experience: September 25, 2022
Pakistan
1 review
0 helpful votes
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Good support
September 24, 2022

Great, patience, thorough support. Efficient team replies to your question

Date of experience: September 24, 2022
Algeria
1 review
0 helpful votes
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That was helpful
September 24, 2022

The support helped me refund a project fee of a project that did not took place, thank you for the assist

Date of experience: September 24, 2022
Egypt
1 review
0 helpful votes
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My account was restricted for 2 days, but after that it was restricted, but thanks to ( Mr. Javier A.) from the support center, My account was back in less than 1 munite
Thanks...

Date of experience: September 24, 2022
Uruguay
1 review
0 helpful votes
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Chelsea was very professional, informative, and encouraging. She was informed of my previous experience and reviews, the interview was enjoyable and also she gave me some tips to improve my work. Definitely a great experience.

Date of experience: September 23, 2022
Nicaragua
1 review
0 helpful votes
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Excelente
September 23, 2022

Agradezco mucho la atención prestada ante la situación que reporté la cuál fue desagradable, por tanto, considero que, el actuar inmediato por parte de Freelancer me dejó muy satisfecha. De igual manera los artículos sugeridos y recomendaciones fueron muy pertinentes.

Date of experience: September 23, 2022
Bangladesh
1 review
0 helpful votes
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They always help me whenever, I am involved in any Problem. I wish they always help everyone like this Thanks again

Date of experience: September 23, 2022
Turkiye
1 review
0 helpful votes
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Freelancer Verification
September 23, 2022

Chelsea V. reached me about my verification process on Freelancer.
She explained everything and informed me on the questions. She was very positive, open. It was very nice experience for me.

Thanks

Date of experience: September 22, 2022
Australia
1 review
0 helpful votes
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Lovely to talk too
September 23, 2022

Open and understanding, and with a lovely personality, really made me feel welcome.

Date of experience: September 22, 2022
Egypt
1 review
0 helpful votes
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Excellent service
September 23, 2022

Thank you for understanding my case and replying with a satisfactory solution.

Date of experience: September 22, 2022
Egypt
1 review
0 helpful votes
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Great service
September 23, 2022

Great service and employee Jo V is excellent in currency and tell me some laws that I didn't know

Date of experience: September 22, 2022
Pakistan
1 review
0 helpful votes
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Maine M. Is very helpful. Replied me immediately and guided me about scam which I doubt it.

Date of experience: September 22, 2022
AE
1 review
0 helpful votes
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Excellent
September 22, 2022

I deactivated my account a year ago almost. And now I want to work again on freelancer. I forgot my password and didn't know how to recieve the code to activate the account. I sent a mail to support and they immediately resolved the issue. Freelancer is the best place to earn by being at home. Thankyou so much for the help.

Date of experience: September 22, 2022
India
1 review
0 helpful votes
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Rox - Chat Review
September 22, 2022

Excellent response and quick solution was given by Rox. I am very happy with the freelancer support team.

Thank You.

Date of experience: September 21, 2022
Mexico
1 review
0 helpful votes
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Excellent comunication
September 22, 2022

He was always very friendly and communication was very easy.

Date of experience: September 21, 2022