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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Helpful Support
September 28, 2022

It was really nice to chat support from harvest and ranu both. I got successful support from you. Rather my query didn't solved out, but I can understand your terms and conditions.

Date of experience: September 28, 2022
Nigeria
1 review
0 helpful votes
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Excellent
September 28, 2022

Well, it was a smooth ride...
Although I was not happy not using Payoneer to verify, but not I am happy all the same that I have used my Master card to verify

Date of experience: September 28, 2022
India
1 review
0 helpful votes
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Prize Reward Problem Solving
September 28, 2022

Chatting with Harriet A cleared my doubts. Harriet A's behavior was very good to me.

Date of experience: September 28, 2022
Pennsylvania
1 review
0 helpful votes
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Kevin's Customer service
September 28, 2022

Kevin's Customer service is really fantastic. He really resolved my issues within a few minutes.
Thank you again.

Date of experience: September 27, 2022
Malaysia
1 review
0 helpful votes
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Superb Technical Support!
September 28, 2022

Kevin R, they guy who helped me to resolve my issues

Date of experience: September 27, 2022
Texas
1 review
0 helpful votes
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Quick answers for complex questions :)
September 27, 2022

Maine M. Did a great job helping me find the answer to a tricky question very quickly. Thanks!

Date of experience: September 27, 2022
India
1 review
0 helpful votes
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Very Helpful!
September 27, 2022

Very Helpful! He solved my client issues with the payment and the card

Date of experience: September 27, 2022
Bangladesh
1 review
0 helpful votes
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I am very happy freelancer.com support is very fast. He explained everything to me very nicely

Date of experience: September 27, 2022
Bangladesh
1 review
0 helpful votes
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The best meeting
September 27, 2022

Hello sir, It was great to have a meeting with freelancer. Its motivated me to move further.

Date of experience: September 27, 2022
GB
1 review
0 helpful votes
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Please don't waste your time with Freelancer
October 27, 2022

Well, I don't really know what to say, but wow, I'm pretty shocked by Freelancer and how poor this website is. I signed up in order to find support with Amazon, FBA set up and ongoing marketing as we are about to launch our products onto Amazon (after three years successfully selling through our own website, and selling wholesale through retailers). We wanted to outsource this Amazon set up due to our time being limited, and wanting the job completing properly by an expert in the field.
I got myself signed up for an account, then posted the job that I needed help with. It was a simple, and straightforward request, I gave a little background about our business, and what I would require the freelancer to help with. I then got an email saying my request was rejected because I violated their sites T's & Cs? I've been in business long enough to know that nothing here was violated! I reached out to Freelancer and their customer services in order to try to find out the issue so I could rectify and repost, and this is their response …

Hello Helen,

Thank you for reaching out to us.

We regret to inform you that we have closed your account for violating the site's Terms and Conditions.

As such, we're afraid we're unable to reopen it. We're also not privy to discuss the details of the violation due to security reasons.

The decision to close your account is final and irreversible. Any account that you will open in the future will be closed as well.

We offer no recourse or rebuttal for this penalty. Succeeding messages pertaining to the same concern will also be considered closed.

Should you have other concerns though, please let us know.

Regards,
Victor C.
Freelancer.com Support

So yeah, a total waste of time! We've found a great guy who's going to offer support through Fiverr. So I recommend anyone reading this to not waste their time with Freelancer and go straight to Fiverr, a much better service and some great freelancers on there.

Thanks for taking time to read my experience

Date of experience: September 27, 2022
Pakistan
1 review
0 helpful votes
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Satisfied with the Assistance
September 27, 2022

I'm satisfied with the assistance Chelsea provided. She's a good communicator and knows how to speak and assist.

Date of experience: September 27, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer has changed my life.
September 27, 2022

I am very glad to be a freelancer on this platform. It helped me to be professional and provide my service all over the world.

Date of experience: September 26, 2022
Uganda
1 review
0 helpful votes
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NEW BEGINNER
October 27, 2022

I am not more than 3 weeks old on the site. The site is straightforward and self directing. The onboarding document process for KYC and identification is understandable and clear. The face to face interview was on time, was concise and the speaker was articulate and audible.

Date of experience: September 26, 2022
Brazil
1 review
0 helpful votes
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Great!
September 27, 2022

It was a great experience overall. Chelsea is great, professional, and polite.

Date of experience: September 26, 2022
Italy
1 review
0 helpful votes
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Thank you
September 27, 2022

Thank you for answering my question comprehensively

Date of experience: September 26, 2022
Malaysia
1 review
0 helpful votes
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Helpfull person
September 27, 2022

Easy to communicate Kevin R. Fast response very kind person

Date of experience: September 26, 2022
Texas
2 reviews
0 helpful votes
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I registered and then got to read the fine print. Upon reading, I decided that freelancer would not work for me, so I asked for a chat to get some questions answered. Kevin was most helpful in giving me the information I wanted. Ultimately, I decided to delete the account. Kevin helped with that, as well.

Date of experience: September 26, 2022
Egypt
1 review
0 helpful votes
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BAD SUPPORT
October 26, 2022

Didn't solve my problem, instead forgot to add important details to the client's mail which costs me more weeks.

Date of experience: September 26, 2022
RU
1 review
0 helpful votes
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Feedback on the helper
September 26, 2022

Maine M. Helped me with my question and responded quickly, thanks to him

Date of experience: September 26, 2022
VE
1 review
0 helpful votes
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Support
September 26, 2022

Good service a good response of attention I hope to be able to solve my problem and that they accept my document thanks for your advice Maine M

Date of experience: September 26, 2022