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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was really nice to chat support from harvest and ranu both. I got successful support from you. Rather my query didn't solved out, but I can understand your terms and conditions.
Well, it was a smooth ride...
Although I was not happy not using Payoneer to verify, but not I am happy all the same that I have used my Master card to verify
Chatting with Harriet A cleared my doubts. Harriet A's behavior was very good to me.
Kevin's Customer service is really fantastic. He really resolved my issues within a few minutes.
Thank you again.
Kevin R, they guy who helped me to resolve my issues
Maine M. Did a great job helping me find the answer to a tricky question very quickly. Thanks!
Very Helpful! He solved my client issues with the payment and the card
I am very happy freelancer.com support is very fast. He explained everything to me very nicely
Hello sir, It was great to have a meeting with freelancer. Its motivated me to move further.
Well, I don't really know what to say, but wow, I'm pretty shocked by Freelancer and how poor this website is. I signed up in order to find support with Amazon, FBA set up and ongoing marketing as we are about to launch our products onto Amazon (after three years successfully selling through our own website, and selling wholesale through retailers). We wanted to outsource this Amazon set up due to our time being limited, and wanting the job completing properly by an expert in the field.
I got myself signed up for an account, then posted the job that I needed help with. It was a simple, and straightforward request, I gave a little background about our business, and what I would require the freelancer to help with. I then got an email saying my request was rejected because I violated their sites T's & Cs? I've been in business long enough to know that nothing here was violated! I reached out to Freelancer and their customer services in order to try to find out the issue so I could rectify and repost, and this is their response …
Hello Helen,
Thank you for reaching out to us.
We regret to inform you that we have closed your account for violating the site's Terms and Conditions.
As such, we're afraid we're unable to reopen it. We're also not privy to discuss the details of the violation due to security reasons.
The decision to close your account is final and irreversible. Any account that you will open in the future will be closed as well.
We offer no recourse or rebuttal for this penalty. Succeeding messages pertaining to the same concern will also be considered closed.
Should you have other concerns though, please let us know.
Regards,
Victor C.
Freelancer.com Support
So yeah, a total waste of time! We've found a great guy who's going to offer support through Fiverr. So I recommend anyone reading this to not waste their time with Freelancer and go straight to Fiverr, a much better service and some great freelancers on there.
Thanks for taking time to read my experience
I'm satisfied with the assistance Chelsea provided. She's a good communicator and knows how to speak and assist.
I am very glad to be a freelancer on this platform. It helped me to be professional and provide my service all over the world.
I am not more than 3 weeks old on the site. The site is straightforward and self directing. The onboarding document process for KYC and identification is understandable and clear. The face to face interview was on time, was concise and the speaker was articulate and audible.
It was a great experience overall. Chelsea is great, professional, and polite.
Easy to communicate Kevin R. Fast response very kind person
I registered and then got to read the fine print. Upon reading, I decided that freelancer would not work for me, so I asked for a chat to get some questions answered. Kevin was most helpful in giving me the information I wanted. Ultimately, I decided to delete the account. Kevin helped with that, as well.
Didn't solve my problem, instead forgot to add important details to the client's mail which costs me more weeks.
Maine M. Helped me with my question and responded quickly, thanks to him
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

