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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Responsive
October 1, 2022

Judith was very responsive and answered all my questions.

Date of experience: October 1, 2022
Sri Lanka
1 review
0 helpful votes
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I got scammed, Freelancer offer me a project. I completed the project, lots of nightless, sleepless, without having any food. They said they need the project within 48 hours, and they took the project. They haven't paid me for the completion of the project. I'm poor, but I'll somehow pay to your monthly membership fee. Since I don't have money, because I'm poor and ugly person. I'll work somewhere in streets to earn money. Thank you for your assistance via chat

Date of experience: October 1, 2022
India
1 review
0 helpful votes
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Support for online scam
October 1, 2022

It was helpful for me, I asked what I wanted as the scammer has scared the hell out of me and I was thinking that maybe I was at the wrong, but after contacting with Byron here, I am much relieved, and know now how not to trust any clients asking for any kind of money prior to the project completion or anything like that

Date of experience: September 30, 2022
Jamaica
1 review
0 helpful votes
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Subscription refund
October 31, 2022

Thank u for refunding me. Please fix your cancel subscription button so this inconvenience doesn't happen to others.

Date of experience: September 30, 2022
India
1 review
0 helpful votes
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Quick resolution
September 30, 2022

Thanks for the professional support. Provided solution for the problem quickly.

Date of experience: September 30, 2022
India
1 review
0 helpful votes
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Thanks a lot for the prompt response and speedy action.
One feels secure to be here.

Date of experience: September 30, 2022
Bangladesh
1 review
0 helpful votes
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Pending Withdrawals Request
September 30, 2022

I got great support from the Freelancer Support team. They are really helpful and have friendly communication. Best wishes to them.

Date of experience: September 30, 2022
Pakistan
1 review
0 helpful votes
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Freelancer.com Review
September 30, 2022

They are great. Their service is one of the fastest service ever. I really appreciate them. Thank you again!

Date of experience: September 30, 2022
Algeria
1 review
0 helpful votes
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Freelancer support team
September 30, 2022

freelancer.com has great support team and a person by the name of Rox C, kindly assisted me very quickly, very professional and helpful, thank you so much

Date of experience: September 30, 2022
Canada
1 review
0 helpful votes
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Resolved dormant charge issues
September 30, 2022

Jo. V was very helpful and addressed my issue promptly

Date of experience: September 29, 2022
Pakistan
1 review
0 helpful votes
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Interview feedback
September 30, 2022

I felt comfortable. Chelsea was friendly and polite. Enjoyed the experience

Date of experience: September 29, 2022
Ukraine
1 review
0 helpful votes
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I didn't notice that my membership is active and money was withdrawn from my card. When I wrote about this problem to support, manager solved this issue for 5 minutes - all money was returned to my card. Thanks!

Date of experience: September 29, 2022
Israel
1 review
0 helpful votes
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Senkyou
September 29, 2022

Film editor, cameraman. Experience in several leading TV channels.

Date of experience: September 29, 2022
NL
1 review
0 helpful votes
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Good Customer Support
September 29, 2022

I contacted customer support and Harriet A responded and got my issue solved very quickly

Date of experience: September 29, 2022
Pakistan
1 review
0 helpful votes
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Chelsea was very helpful (5 Star)
September 29, 2022

Chelsea called me and she was very humble and very helpful and she guided me very nicely. Thats why i gave her five starts. I could give 10 if it was possible. Keep it up chelsea. Thank you so much.

Date of experience: September 29, 2022
Tunisia
1 review
0 helpful votes
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Very satisfied
September 29, 2022

Chelsea is very professional, she was very kind and helpful, thank you very much

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
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Truly honest!
September 29, 2022

I am pleasantly surprised that I received the email about a refund.
Thank you for being a genuine company.
I wish you and your company all the best!
Robin Nolen

Date of experience: September 28, 2022
Pakistan
1 review
0 helpful votes
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Jo, where are you? LOVE YOU...
September 28, 2022

Hi Jo... where are you? Why you are not available here? How to i will contact you now? This is not fair...

Date of experience: September 28, 2022
Pakistan
1 review
0 helpful votes
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KYC issue
September 28, 2022

Maine was the agent assigned to me and he/she was very cooperative and helpful, she helped with my problem and I am grateful do it. Thank you

Date of experience: September 28, 2022
Turkiye
1 review
0 helpful votes
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Helpful person...
September 28, 2022

I was in a very difficult situation.
It helped me perfectly.
I really thank him. It made me happy.

Date of experience: September 28, 2022