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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Great Customer Service
October 4, 2022

Spoke with Kevin R and he was more than helpful and made it a very smooth conversation. He not only resolved my problem in a timely manner but also directed me on where to go if i had any more questions.

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
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Just got off a call with Chelsea V. She was amazing. We were able to quickly complete the process together.

Date of experience: October 3, 2022
Pakistan
1 review
0 helpful votes
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He is best and copretive
October 3, 2022

Hi there,
I am Shakeel Ahmad and I am freelance on freelancer.com. My login Id is akif374saa. Can you guide me how can I attached my sample file in bid to show off my skills to client

Regards

Date of experience: October 3, 2022
DO
1 review
0 helpful votes
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Projects
October 3, 2022

I confirmed some information about rules of freelancer

Date of experience: October 3, 2022
Philippines
1 review
0 helpful votes
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Harriet A. Help me in the best way, I hope all of the general support are like Harriet A. Thank you very much again.

Date of experience: October 3, 2022
India
1 review
0 helpful votes
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Very Good experience
October 3, 2022

Chelsea was good Verified Team member she help to get Verified badge and also give me good suggestion! 5*

Date of experience: October 3, 2022
Canada
1 review
0 helpful votes
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Patient and Respectful
October 3, 2022

Chelsea was very kind, respectful, and patient. Especially at the beginning, because of a complex setup that I have (multiple mics, cameras, etc...) my Chrome glitched during the call and I had to fix that, and Chelsea respectfully waited till I finish everything. She also answered all my questions.

Date of experience: October 3, 2022
New Jersey
1 review
0 helpful votes
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Thanks for your support
October 3, 2022

I did get very good support from Javier.
I really happy to chat with him for my account's issue.
Really good supporter.
Thanks.

Date of experience: October 3, 2022
Kenya
1 review
0 helpful votes
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Very Helpful
October 3, 2022

Harriet A. Was the assistant I was connected to, she was kind and very consulting to ensure she assisted me fully.

Date of experience: October 2, 2022
India
1 review
0 helpful votes
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Satisfied with the resolution
October 3, 2022

Satisfied with the resolution. The executive was patient and soft spoken.

Date of experience: October 2, 2022
Malaysia
1 review
0 helpful votes
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Good experience so far! Very fast.
Thank you! Appreciate it a lot!

Date of experience: October 2, 2022
AE
1 review
0 helpful votes
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Superior Support
October 3, 2022

Byron assisted me to fix my issue without needing to chat again or follow up

Date of experience: October 2, 2022
RU
1 review
0 helpful votes
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Quickly and efficiently
October 2, 2022

Hi! The support service is a team of professionals and simply responsive people who are ready to help quickly and efficiently. I have repeatedly asked for support and have always received it. Thanks. Regard, Olga

Date of experience: October 2, 2022
Turkiye
1 review
0 helpful votes
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Quick Turnaround
October 2, 2022

I explained my problem and it is solved quickly.
Thanks

Date of experience: October 2, 2022
Azerbaijan
1 review
0 helpful votes
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Good Experience
October 2, 2022

I liked the overall experience with the freelancer team, and customer support as well. It was nice and at the same time unexpected to receive the new badge.

Date of experience: October 2, 2022
Montenegro
1 review
0 helpful votes
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Amazing support!
October 2, 2022

Had an issue with verifying account and Byron was amazing support! Assisted resolving issue very quickly.

Date of experience: October 1, 2022
Colombia
1 review
0 helpful votes
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Información importante
October 2, 2022

Muchas gracias muy completa su información y de gran valor e importancia

Date of experience: October 1, 2022
Egypt
1 review
0 helpful votes
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Helpful
October 2, 2022

It is the first day for me thanks for him to declared a mistake i repeat it.

Date of experience: October 1, 2022
Egypt
1 review
0 helpful votes
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Thanks for help, the support is very cooperating, i wish all progress

Date of experience: October 1, 2022
Saudi Arabia
1 review
0 helpful votes
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Because of my little experience
There were mistakes on my part
I will overcome my mistakes in my next projects
All thanks, appreciation and respect to all of you

Date of experience: October 1, 2022