Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Kevin went above and beyond to fully understand my situation and worked quickly to resolve my worries. I appreciate that they said they elevated my concerns to the appropriate teams for improving the overall experience of freelancers.
Freelancer's team helped me get verified quickly even though I'm traveling overseas. Their associates were attentive and understanding of my needs.
Muy contento con la experiencia, un trato amable, rápido y satisfactorio
Maine goog suport, It helped me to contact a client who has not paid, I hope she can contact him and solve it
I had a good customer service chat with Maine from Freelancer.com. Maine took the time to explain their policies but still strived to correct my deposit issue quickly. Thank you!
Quick help, immediately dealt with the issue and without unnecessary proceedings.
Very bad customer service, he did not bother yo check privious records even i asked multiple times and adking same info
It's an outstanding experience to work on this platform to gain more projects, the Verification process was good to be trusted. Then the 2nd verification interview was very good with Chelsea. Thank you!
When I give all the Proofs with images and Web links of my project and ask them to refund 19 USD because they close the Project.
Support threaten me to close account.
FOOLS will use this company Service after reading and seeing all information.
SMART people will use better companies to get their work done.
We pay them money and they threaten us to close Account.
Such a shame this Company belong to which country they bring Shame to them as well.
SCAMMERS
If anyone want more information can message me i will reply.
Help to save others and tell everyone be careful if they can SCAM 19 USD if big money Freelancer will run away or harm you mentally.
It took almost 2 and half months but I must say Freelancer people handled it very patiently and nicely... I might have used harsh words but they were always polite and understood my situation very well... Thank You for standing by my side and helping me solving the issue..
Some of the jobs direct you to message on telegram or anywhere else once you have sent the proposal. Other than that it is a great working platform
Marine M provided information related to my question that I would not have looked for on my own.
I wanted my deposit back and they resolved it within 15 minutes
Frieda S guide me very well god bless you he told me about how can I get back my deposit money back and he guide me very well
Great experience with the assistant. I'm just starting my journey here and I needed some help from the platform to verify my account. I got a help I was looking for. The assistant was very kind, cooperative and friendly. Based in my experience she got 5
Now I just need to find good opportunities in here.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

