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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Hero to the rescue!
October 6, 2022

Kevin went above and beyond to fully understand my situation and worked quickly to resolve my worries. I appreciate that they said they elevated my concerns to the appropriate teams for improving the overall experience of freelancers.

Date of experience: October 5, 2022
Romania
1 review
0 helpful votes
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Great experience, swift service!
October 5, 2022

Freelancer's team helped me get verified quickly even though I'm traveling overseas. Their associates were attentive and understanding of my needs.

Date of experience: October 5, 2022
Costa Rica
1 review
0 helpful votes
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Encuesta
October 5, 2022

Muy contento con la experiencia, un trato amable, rápido y satisfactorio

Date of experience: October 5, 2022
Colombia
1 review
0 helpful votes
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Maine
October 5, 2022

Maine goog suport, It helped me to contact a client who has not paid, I hope she can contact him and solve it

Date of experience: October 5, 2022
District of Columbia
1 review
0 helpful votes
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Customer Service
October 5, 2022

I had a good customer service chat with Maine from Freelancer.com. Maine took the time to explain their policies but still strived to correct my deposit issue quickly. Thank you!

Date of experience: October 5, 2022
Turkiye
1 review
0 helpful votes
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My account
October 5, 2022

My account was closed and by assistant I have my account again. Thank you

Date of experience: October 5, 2022
Singapore
1 review
0 helpful votes
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Noice
October 5, 2022

Tries to help very polite. Accommodating. Patient.

Date of experience: October 5, 2022
RU
1 review
0 helpful votes
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Good support
October 5, 2022

Quick help, immediately dealt with the issue and without unnecessary proceedings.

Date of experience: October 5, 2022
India
1 review
0 helpful votes
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Very bad customer service
November 4, 2022

Very bad customer service, he did not bother yo check privious records even i asked multiple times and adking same info

Date of experience: October 5, 2022
India
1 review
0 helpful votes
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Good
November 4, 2022

I not get any job or contact from so I remove this worst website

Date of experience: October 5, 2022
Saudi Arabia
1 review
0 helpful votes
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Great Experience
October 5, 2022

It's an outstanding experience to work on this platform to gain more projects, the Verification process was good to be trusted. Then the 2nd verification interview was very good with Chelsea. Thank you!

Date of experience: October 4, 2022
Malaysia
1 review
0 helpful votes
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Biggest SCAM company in Service Indiustry
November 4, 2022

When I give all the Proofs with images and Web links of my project and ask them to refund 19 USD because they close the Project.
Support threaten me to close account.

FOOLS will use this company Service after reading and seeing all information.
SMART people will use better companies to get their work done.
We pay them money and they threaten us to close Account.
Such a shame this Company belong to which country they bring Shame to them as well.

SCAMMERS

If anyone want more information can message me i will reply.

Help to save others and tell everyone be careful if they can SCAM 19 USD if big money Freelancer will run away or harm you mentally.

+9
Date of experience: October 4, 2022
India
1 review
0 helpful votes
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Pending Funds
October 5, 2022

It took almost 2 and half months but I must say Freelancer people handled it very patiently and nicely... I might have used harsh words but they were always polite and understood my situation very well... Thank You for standing by my side and helping me solving the issue..

Date of experience: October 4, 2022
Pakistan
1 review
0 helpful votes
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Great platform but so many scammers
October 4, 2022

Some of the jobs direct you to message on telegram or anywhere else once you have sent the proposal. Other than that it is a great working platform

Date of experience: October 4, 2022
TT
1 review
0 helpful votes
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Outstanding!
October 4, 2022

Marine M provided information related to my question that I would not have looked for on my own.

Date of experience: October 4, 2022
Ukraine
1 review
0 helpful votes
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Very prompt support staff
October 4, 2022

I wanted my deposit back and they resolved it within 15 minutes

Date of experience: October 4, 2022
Argentina
1 review
0 helpful votes
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Jethro
October 4, 2022

Great patience and easy going, he was there for me when i needed

Date of experience: October 4, 2022
Pakistan
1 review
0 helpful votes
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Good guide
October 4, 2022

Frieda S guide me very well god bless you he told me about how can I get back my deposit money back and he guide me very well

Date of experience: October 4, 2022
PS
1 review
0 helpful votes
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Helpful
October 4, 2022

Helpful, Cooperative, who understands quickly what I want

Date of experience: October 4, 2022
Spain
1 review
0 helpful votes
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So far so good
October 4, 2022

Great experience with the assistant. I'm just starting my journey here and I needed some help from the platform to verify my account. I got a help I was looking for. The assistant was very kind, cooperative and friendly. Based in my experience she got 5

Now I just need to find good opportunities in here.

Date of experience: October 3, 2022