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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Judth J.
October 9, 2022

Recibí una respuesta amable, pronta y detallada sobre el problema y la forma de abordarlo en esta y en futuras ocasiones.
Muchas gracias

Date of experience: October 9, 2022
Bangladesh
1 review
0 helpful votes
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Great experience.
October 8, 2022

She was awesome. Loved talking with her. She was very friendly in describing all the things.

Date of experience: October 8, 2022
Pakistan
1 review
0 helpful votes
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5 star chat support
October 8, 2022

I think as a platform, Freelancer is next level... You're highly unlikely to incur a prob here, but if it happens, you can always get help from wonderful chat support. Thumbs up chat support, thumbs up Kelvin R.

Date of experience: October 7, 2022
Canada
2 reviews
0 helpful votes
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Refund joy!
October 7, 2022

I requested a refund on a milestone deposit I no longer required for a job, and it was processed within minutes of my request. Thanks, Elijah!

Date of experience: October 7, 2022
Pakistan
1 review
0 helpful votes
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Withdraw Money, Identification Issue
October 7, 2022

This team has been very kind and helpful to me, and I really appreciate it.

Date of experience: October 7, 2022
GB
2 reviews
0 helpful votes
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I had a very supportive and welcoming process on Freelancer while becoming verified. It is required to complete a video call with one of the team to answer questions about yourself and your skills. I had a very lovely and kind staff member who was very easy to talk too and was able to organise a session very promptly after i applied for the verify flag. She also answered some queries for me and provided links to supporting documentation when i raised concerns about some non valid projects on the site. This really helped reduce my concerns about starting to work on Freelancer which is a new chapter in my career. I really appreciate this level of customer service from an organisation like Freelancer.

Date of experience: October 7, 2022
Pakistan
1 review
0 helpful votes
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Excellent Service by Chelsea
October 7, 2022

Excellent service was provided by Chelsea at the interview.

Date of experience: October 7, 2022
Pakistan
1 review
0 helpful votes
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I missed the meeting twice and the next meeting was on Monday and i don't know my availability so i asked her to arrange it today she did really nice Thanks

Date of experience: October 6, 2022
Bangladesh
1 review
0 helpful votes
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I have been using freelancer since 2017 & I am pretty happy with their support system. They're easy to convert and give an exact solution to a problem. Quick payment add and withdrawal system are their plus point. I'm happy to use it.

Date of experience: October 6, 2022
Pakistan
1 review
0 helpful votes
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Excellent
October 7, 2022

I am really satisfied with the customer service and my suggestion is that try to respond within couple of hours it will be more beneficial :)

Date of experience: October 6, 2022
Indonesia
1 review
0 helpful votes
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Very attentive
October 7, 2022

It was a pleasure to speak with Chelsea. I was a bit nervous at the beginning but later wile we spoke I fill more comfortable.

Date of experience: October 6, 2022
Yemen
1 review
0 helpful votes
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I am assistant professor, PhD in mechatronics engineering, have more than ten years teaching experience, published more than twenty research articles on high impact peer review international journals and conferences world wide since 2011, I'm interested to work as professional freelancer member in order to plot a shining star on the way of our wounderful coming future.

Date of experience: October 6, 2022
Kenya
1 review
0 helpful votes
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24 task freelancer
October 7, 2022

I have enjoyed working with 24task freelancer. Its a true and legit company. The company have been my source of income

Date of experience: October 6, 2022
Canada
1 review
0 helpful votes
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I appreciate Maine's quick understanding of my problem and what needs to be done.

Date of experience: October 6, 2022
Nigeria
1 review
0 helpful votes
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Great interview
October 6, 2022

The interview with Chelsea was a very smooth flow, was concise, and easily interactive. It was very satisfactory

Date of experience: October 6, 2022
Pakistan
1 review
0 helpful votes
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Payment stuck
November 5, 2022

My payment is stuck from 15 days and still no timeline is given to resolve the issue. Freelancers of two countries, Pakistan and Bangladesh, are facing this issue.

I am surprised that the issue couldn't be resolved in 15 days. God knows how much time it will take.

Worst experience.

Date of experience: October 6, 2022
Pakistan
1 review
0 helpful votes
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Had great experience
October 6, 2022

Listens carefully, asks relevant questions, and her voice is easy to understand

Date of experience: October 6, 2022
Norway
1 review
0 helpful votes
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Experience Review
October 6, 2022

I use it for a short time and I can start but for the moment everything is good for me.

Date of experience: October 6, 2022
Australia
1 review
0 helpful votes
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Chelsea was great. Clear and professional and got the job done in no time.

Date of experience: October 5, 2022
Brazil
1 review
0 helpful votes
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Great to work on Freelancer platform
October 6, 2022

I work on Freelancer for a few years and it's always a great experience

Date of experience: October 5, 2022