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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I am having an awesome time partnering with Freelancer. Really appreciate professionalism of their team especially Chelsea V whom I interacted with and kind of effort being put in by them to have a great platform where everybody is benefitted whether he/she is hiring or is being hired.
Fast and efficient chat support, little wait and fast results. Good and great.
Really helpful in terms of understanding and clearing my doubts
I would like to commend Chelsea for giving me insights about the Account Verification. She is lovely and nice.
Chelsea communicated with me clearly about the process of becoming verified. We organised a call together and she was very polite and pleasant with me. The experience was very positive. Thank you.
It was the best part of my day to communicate with Chelsea. She went out to help me as I could not schedule a meeting in the available timeframes. She did that at the same time, which I loved about her. I would love it if Freelancer could promote her to as high as they can.
I was attended for Kevin R. And he was the best helping me solve, this bad issue I had with a client
It was a scam and I thought I had to pay the charges for reusing me to do that king of jobs that wasn't in the project agreement,
Thanks again for taking care!
He was so kind and I feel more secure!
I was having a problem on the site so I contact support and Kevin R. Helped me a lot.
After contacting the support team about not being able to make a milestone Payment for the last couple of days. I was told that this issue has been resolved and I should be able to carry on with the payment however, I still have the same issue.
I was the one being interviewed. The conversation was nice, the reviewer was very pleasant and very well informed
The call to become a verified member of Freelance worked out great, no problems hooking up to the call using the chat in my account. The questions were fair and held in a professional tone.
Had an issue but is was resolved very quickly. Thanks a lot
I just finish the meeting with Chelsea V. It is really nice to speak to her.
She speaks very clearly, I understood all her question and was able to answer the same.
Overall it was a wonderful experience.
Thanks you soo much, Now I am a VERIFIED Freelancer.
It was a good experience, but I wish that he emphasis if I was charged a penalty or not because this is a sensitive matter
It was nice talk to her. She explained wonderfully about verified batch
It was a nice talk with their representative. Very simple and straight forward questions.
I first joined Freelancer in 2018 in order to outsource some of the projects I worked on. I found my experience as a client very good as I met a number of people with excellent talents and skills. Now I'm using the service as a freelancer to pursue more opportunities. Their service is highly recommended especially for those who look for opportunities beyond the border!
It was very satisfying how dedicated the support team is and how they're willing to help users throughout all the steps and in the shortest time possible
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

