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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I am having an awesome time partnering with Freelancer. Really appreciate professionalism of their team especially Chelsea V whom I interacted with and kind of effort being put in by them to have a great platform where everybody is benefitted whether he/she is hiring or is being hired.

Date of experience: October 11, 2022
California
1 review
0 helpful votes
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Support speed
October 11, 2022

Fast and efficient chat support, little wait and fast results. Good and great.

Date of experience: October 11, 2022
India
1 review
0 helpful votes
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Awesome
October 11, 2022

Really helpful in terms of understanding and clearing my doubts

Date of experience: October 10, 2022
Philippines
1 review
0 helpful votes
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Commendable
October 11, 2022

I would like to commend Chelsea for giving me insights about the Account Verification. She is lovely and nice.

Date of experience: October 10, 2022
Bermuda
1 review
0 helpful votes
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Chelsea communicated with me clearly about the process of becoming verified. We organised a call together and she was very polite and pleasant with me. The experience was very positive. Thank you.

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Date of experience: October 10, 2022
Pakistan
1 review
0 helpful votes
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Communicating with Chelsea
October 11, 2022

It was the best part of my day to communicate with Chelsea. She went out to help me as I could not schedule a meeting in the available timeframes. She did that at the same time, which I loved about her. I would love it if Freelancer could promote her to as high as they can.

Date of experience: October 10, 2022
California
1 review
0 helpful votes
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Photoshoot scam with a client
October 11, 2022

I was attended for Kevin R. And he was the best helping me solve, this bad issue I had with a client
It was a scam and I thought I had to pay the charges for reusing me to do that king of jobs that wasn't in the project agreement,
Thanks again for taking care!
He was so kind and I feel more secure!

Date of experience: October 10, 2022
Egypt
1 review
0 helpful votes
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Help me out
October 10, 2022

I was having a problem on the site so I contact support and Kevin R. Helped me a lot.

Date of experience: October 10, 2022
Pakistan
1 review
0 helpful votes
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Perfect Support
October 10, 2022

It was a great experience. Thanks for your kind support.

Date of experience: October 10, 2022
Egypt
1 review
0 helpful votes
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Maine
October 10, 2022

Maine was very helpful, he helped me solve my problem, I thank him very much

Date of experience: October 10, 2022
GB
1 review
0 helpful votes
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Milestone Payment
November 9, 2022

After contacting the support team about not being able to make a milestone Payment for the last couple of days. I was told that this issue has been resolved and I should be able to carry on with the payment however, I still have the same issue.

Date of experience: October 10, 2022
Romania
1 review
0 helpful votes
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Freelancer verification interview
October 10, 2022

I was the one being interviewed. The conversation was nice, the reviewer was very pleasant and very well informed

Date of experience: October 10, 2022
Sweden
1 review
0 helpful votes
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Verified member process
October 10, 2022

The call to become a verified member of Freelance worked out great, no problems hooking up to the call using the chat in my account. The questions were fair and held in a professional tone.

Date of experience: October 10, 2022
NL
1 review
0 helpful votes
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Great experience with the helpdesk
October 10, 2022

Had an issue but is was resolved very quickly. Thanks a lot

Date of experience: October 9, 2022
India
1 review
0 helpful votes
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About the Staff of freelancer.com
October 10, 2022

I just finish the meeting with Chelsea V. It is really nice to speak to her.
She speaks very clearly, I understood all her question and was able to answer the same.
Overall it was a wonderful experience.

Thanks you soo much, Now I am a VERIFIED Freelancer.

Date of experience: October 9, 2022
PS
1 review
0 helpful votes
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It was a good experience, but I wish that he emphasis if I was charged a penalty or not because this is a sensitive matter

Date of experience: October 9, 2022
North Carolina
1 review
0 helpful votes
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Excellent Service
October 10, 2022

It was nice talk to her. She explained wonderfully about verified batch

Date of experience: October 9, 2022
Pakistan
1 review
0 helpful votes
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Great Interview
October 10, 2022

It was a nice talk with their representative. Very simple and straight forward questions.

Date of experience: October 9, 2022
Japan
1 review
0 helpful votes
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I first joined Freelancer in 2018 in order to outsource some of the projects I worked on. I found my experience as a client very good as I met a number of people with excellent talents and skills. Now I'm using the service as a freelancer to pursue more opportunities. Their service is highly recommended especially for those who look for opportunities beyond the border!

Date of experience: October 9, 2022
Sudan
1 review
0 helpful votes
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Reopening account
October 9, 2022

It was very satisfying how dedicated the support team is and how they're willing to help users throughout all the steps and in the shortest time possible

Date of experience: October 9, 2022