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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Fast, personal
October 13, 2022

Fast and personal. Didn't expect this from a large company.

Date of experience: October 13, 2022
Poland
1 review
0 helpful votes
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Freelancer support team helped me a lot, there was an issue with approving my profile
They helped me a lot with each step, I am glad they finally approved it.

Its been a great journey on freelancer so far and I hope it will continue.

Best Wishes to Team Freelancer

Date of experience: October 13, 2022
Philippines
1 review
0 helpful votes
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Not Sure Yet!
October 13, 2022

The usual support experience I get from freelancer agents. They are always cooperative and friendly, in the limited capacity they have to handle customer support.
What I am not sure about is how the processing of support takes place beyond the chat.
The reason behind my opinion is that support case lifetime paints different story about how things goes. I would not refer that to load of work on support. As if there was load of work to cause delays in handling support cases, it would have reflected on the chat as well in the time it would take to get an agent to respond to chat request. I get agent to respond to chat in a minute!

Date of experience: October 12, 2022
Mexico
1 review
0 helpful votes
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Great Experience
October 13, 2022

My experience with freelancer staff was great, they are very kind, and very thorough

Date of experience: October 12, 2022
Canada
1 review
0 helpful votes
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Help with refund
October 12, 2022

Maine M was quite helpful and understanding. The agent was very quick to respond and was quite easy to speak to

Date of experience: October 12, 2022
Pakistan
1 review
0 helpful votes
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Great
October 12, 2022

Maine helped me alot in understanding and solving my problem. I had a great experience getting my question answered.

Date of experience: October 12, 2022
Texas
1 review
0 helpful votes
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Scam artists are getting more sophisticated, pretending to offer jobs when in reality, they're just trying to steal your banking information.

Freelancer requires users to stay on the platform, where all milestones are paid through them and no account numbers are shared with strangers over the internet. It might seem like a no-brainer but when you're hungry and worried about paying rent, almost any job offer seems like a good idea.

I'll stick with Freelancer, thank you very much.

Date of experience: October 12, 2022
New Zealand
1 review
0 helpful votes
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Excellent, and efficient
October 12, 2022

Quick and easy communication, no dramas. My problem was solved very fast, and I wont hesitate to use this service again in the future.
Russel V thanks.

Date of experience: October 12, 2022
Egypt
1 review
0 helpful votes
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Just in time
I am glad to make this conversation and joined your site
Thank you

Date of experience: October 11, 2022
Colorado
1 review
0 helpful votes
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Video Call for becoming verified
October 12, 2022

It was a great experience. Chelsea was kind and very helpful. Answered all my questions.

Date of experience: October 11, 2022
Viet Nam
1 review
0 helpful votes
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Very simple, very clear!
October 12, 2022

A quick exchange that allowed me to better prepare for my arrival on your platform. Chelsea asked me the right questions and suggested that I make changes that will prove effective in the near future.

Date of experience: October 11, 2022
Australia
1 review
1 helpful vote
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Very slow customer support
November 11, 2022

When working with a digital platform, you need live chat or very quick support ticket response - I have used freelancer for many years but my latest query took over a week to resolve, which is not good

Date of experience: October 11, 2022
Bangladesh
1 review
0 helpful votes
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I have mentioned my problem and he replied too faster after checking my account. I really appreciate this

Date of experience: October 11, 2022
Italy
1 review
0 helpful votes
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Amazing custom supporter team!
October 11, 2022

I'm new on Freelancer.con and Maine has been very nice and helpful to me.

Date of experience: October 11, 2022
Serbia
1 review
0 helpful votes
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Thanks for Maine, My Dear Supporter.
October 11, 2022

I had a bad problem in my account and Maine found out the reason and kindly told me.
He is expert about freelancer policy and very kind.
If I have another problem, I wanna meet him again.
Thhanks.

Date of experience: October 11, 2022
Pakistan
1 review
0 helpful votes
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Great experience with the Staff
October 11, 2022

Great experience with the Staff member who was assisting me

Date of experience: October 11, 2022
Pakistan
1 review
0 helpful votes
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Call with Kelvin
October 11, 2022

Great guy, asked some questions related to technical knowledge and provided me with the verified badge.

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Date of experience: October 11, 2022
India
1 review
0 helpful votes
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It was wonderful talking to Chelsea. I am very much admired the way she communicated and handled the customer request. The accent was wonderful. I appreciate her complete support and patience in resolving the issue. I liked the way she responded and waited for us and had a call. She successfully resolved and our job is done. Thanks Chelsea for your patience and support. If every customer get an opportunity to talk to a Freelancer employee like this then Freelancer customer would be very happy and there will be no issues at all. Request you to please continue working the same way. Thanks a lot again.

Date of experience: October 11, 2022
Ukraine
1 review
0 helpful votes
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Good support!
October 11, 2022

I solve my problem very quickly with Javier A.
Many thanks.

Date of experience: October 11, 2022
Kenya
1 review
0 helpful votes
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Withdrawal support
October 11, 2022

Fantastic support from Harriet A, Thanks again. Glad for your kind support

Date of experience: October 11, 2022