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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I am happy that you acted responsively against scammers to protectvyour users and thanks for the useful links.
Ms. Blair W and Mr. Biron C. Were the ones who helped me resolve the issue.
This project was successfully completed but and the client wanted to mark this project as complete but due to some unknown issue it was marked as incomplete. I talked to the client to confirm this fact.
So when I reached out to support they quickly reached out to the client to confirm and then the issue was resolved.
I wish you success forever I am sure it is the best company
I downgraded my account a few months back, but it was not updated. The freelancer representative acknowledged and confirmed a refund.
Good site but need to improve quick service or customer care talk
The person helping me to add my college to the website was very helpful, and very quick to get my problem resolved.
The problem is addressed very quickly and resolved sufficiently.
Thank you very much.
Hi, first thanks for your help! It was excellent
I'll tell you, thanks to the fact that they immediately blocked the user I realized it was fraud, I followed the conversation on telegram but I blocked it and asked for communication only through the platform, as soon as I realized it, he also offered me a lot to do something very easy and for that reason also doubt.
Thank you very much, they acted immediately, I will be attentive to qualifications before bidding, I am new to the site but I am comfortable
Regards!
Very much swift and knowledgeable, professional and you should value your employee so you could have more clients
Good Interview, She asked me everything very clearly and it will make me very easy to answer her questions.
Thank you so much for verifying my account.
Very helpful and i could finish my issues easier. So he answered the right replies.
It was really a great and I am happy to be a part of this freelancer team.
My experience with support was excellent.
I wrote to support and they contacted me shortly.
They solved the inconvenience that had been generated (because of my ignorance).
Grateful.
One scammer company wanted me to pay them. I talked about it to Maine. Thanks for him, he or she explained me everything.
I really appreciate your kind gesture, especially timely response to my request.
I will also appreciate if you can program your network to accept Nigeria national identification card as a means of verification because that is most easiest card in Nigeria to get.
I explained my issue to Maine M. And she, very patiently noted all the details regarding the same. I'd be happier if my problem would get solved eventually.
Maine was very responsive in help me finding solution of my problem. Hopefully he can reach my employer to find mutual agreement.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

