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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Inappropriate resolution to my Ticket
November 17, 2022

Delayed response time, Failure from freelancer's side to verify my payment has caused me to face losses instead of compensating me, a refund amount was added to my account for which I didn't even ask for.
I already updated in the ticket that my fund was paid for membership plans and it should be directed to that only.

Date of experience: October 18, 2022
Algeria
1 review
0 helpful votes
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Id verification
October 18, 2022

It was so helpfull with Maine M.
I give him 5 stars for the good work he did with

Date of experience: October 18, 2022
Turkiye
1 review
0 helpful votes
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Awesome
October 18, 2022

Very pleasant and understanding people, thank you so much for conversation

Date of experience: October 18, 2022
KR
1 review
0 helpful votes
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I had a chat consultation regarding the refund, and Kevin R helped me so much.

Date of experience: October 17, 2022
North Carolina
1 review
0 helpful votes
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Experience with freelancer
October 18, 2022

Chelsea was very helpful and gave me tips and pointers on what type of projects I should concentrate while strength my other skills. I give her 5. Thank you chelsea

Date of experience: October 17, 2022
Costa Rica
1 review
0 helpful votes
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Off-platform messages
October 18, 2022

The attention was very quick and clear. I'm new to the platform and have doubts, so I preferred to ask.

Date of experience: October 17, 2022
Saudi Arabia
1 review
0 helpful votes
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This employe so kind and fast response also fast to finish what do you want.

Date of experience: October 17, 2022
Texas
1 review
0 helpful votes
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Great Service
October 17, 2022

Maine helped me very quickly and solved my problem instantly. Thanks a lot Maine for your quick response.

Date of experience: October 17, 2022
Canada
1 review
0 helpful votes
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Maine was quick and thoroughly helped me to resolve my issue

Date of experience: October 17, 2022
Bangladesh
1 review
0 helpful votes
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Milestone payment issue
October 17, 2022

The freelancer support team is great and always helpful service. Really satisfied with their service. Thank you so much freelancer support team.

Date of experience: October 17, 2022
Colorado
1 review
0 helpful votes
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Excellent Service.
October 17, 2022

I just know the issue I had was solved immediately by the representative without any escalation.

Date of experience: October 17, 2022
India
1 review
0 helpful votes
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Project fees refund
October 17, 2022

I had a chat with javier(from support team) about my refund. And he checked and did the refund process very quickly.

Date of experience: October 17, 2022
Egypt
1 review
0 helpful votes
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Perfect questions, polite interviewer
October 17, 2022

The interviewer was polite and he chose his questions wisely. The questions were good and in the context of the required work

Date of experience: October 17, 2022
Pakistan
1 review
0 helpful votes
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Has a great conversation with Ralph and I got updated my account at the end. Conversation was on point and everything went smoothly. Hope to have an amazing experience ahead

Date of experience: October 16, 2022
Pakistan
1 review
0 helpful votes
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I ask same help multiple time from other support person but no one help me like Ralph M did.

Date of experience: October 16, 2022
Egypt
1 review
0 helpful votes
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Excellent support
October 16, 2022

I obtained excellent support. Thank you very much for your kind support and action.

Date of experience: October 16, 2022
Michigan
1 review
0 helpful votes
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Support department
October 16, 2022

Twice I have contacted the support department and both time they have been super helpful, responsive and solved my issues completely. Thank you!

Date of experience: October 16, 2022
Indonesia
1 review
0 helpful votes
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I was instantly connected to Javier, and it was a good experience all in all.

Date of experience: October 16, 2022
India
1 review
0 helpful votes
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Awesome.
October 15, 2022

Xenon D was very good he solved my issue within minutes. I appreciate he's efforts to solve my problem. The session was buttery smooth. Thank you Xenon D.

Date of experience: October 15, 2022
Georgia
1 review
0 helpful votes
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Refund twice charged milestone
October 15, 2022

I was needed few times and mostly all is OK.
Thank you

Date of experience: October 15, 2022