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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Interview Review
October 21, 2022

It was great. The interviewer was respectful and nice and everything went well.

Date of experience: October 21, 2022
Egypt
1 review
0 helpful votes
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It's my pleasure to talk to you
October 21, 2022

Your team member was very understanding and helped me to complete the verification process

Date of experience: October 21, 2022
GB
1 review
0 helpful votes
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Verified by Chelsea
October 21, 2022

Pleasant experience with Chelsea who led me through the process smoothly.

Date of experience: October 20, 2022
AE
1 review
0 helpful votes
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Invoicing in US$
November 20, 2022

We did a small job from our company. Since company can't pay in advance, I paid from my personal money and completed the project. Since your company address in Australia, our company wanted me to submit the invoice in US$. But you guys refused to give invoice in $.
I am now struggling to get my money from the company.

I will never use your service again.

Date of experience: October 20, 2022
Canada
1 review
0 helpful votes
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Very Good Support Team
October 21, 2022

Very good experience and excellent support team. The platform is very secure

Date of experience: October 20, 2022
India
1 review
0 helpful votes
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Instant resolution
October 21, 2022

I can't describe, i can't elaborate, i am very happy that person name "Byron c" has resolve my issue instantly like "Maggi in 2 minutes". Anyway thanks

Date of experience: October 20, 2022
Bulgaria
1 review
0 helpful votes
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Funds locked
October 20, 2022

Very cooperative agent, name Maine M. Contacted me and gave me info for my problem. He promissed to contact the client and guide him how to fix his account so i can get my funds. I trust this service so much. Thanks in advance

Date of experience: October 20, 2022
India
1 review
0 helpful votes
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Prompt response by support team
October 20, 2022

I have added deposit through paytm but it got stuck. Then freelancer support team helped me unstuck the amount

Date of experience: October 20, 2022
Argentina
1 review
0 helpful votes
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Atención al Cliente
October 20, 2022

Su servicio es de muy buena calidad y me han respondido las dudas que tenia.

Muchas gracias y sigan asi!

Date of experience: October 20, 2022
Pakistan
1 review
0 helpful votes
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I wanted my card verification fee back into my debit card so I approached the Freelancer.com support team for assistance. There I was connected with Javier A. And I told him to refund my deposit. He processed my request immediately and now I got my deposit back into my card.

Thank you

Date of experience: October 19, 2022
India
1 review
0 helpful votes
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Chelsea was kind, polite and very supportive verified freelance agent.

Date of experience: October 19, 2022
India
1 review
0 helpful votes
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Maine is a very good support
October 19, 2022

Maine helped me in my concern of the issue. She exclated my TDS issue to the team and helped me a lot.

Date of experience: October 19, 2022
Bangladesh
1 review
0 helpful votes
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Maine M. Good job!
October 19, 2022

Good job! Good job! Good job! Good job! Good job! Good job! Good job!

Date of experience: October 19, 2022
Mexico
1 review
0 helpful votes
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Buena experiencia, el problema se soluciono en menos de 24 horas

Date of experience: October 19, 2022
Bangladesh
1 review
1 helpful vote
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Account Bearing a Negative Balance
October 19, 2022

I erroneously accepted the project "JPG TO PDF USING MICROSOFT WORD" of Vivek *******@Ravir2017 on 25-09-22 and as a result, the Freelancer authority debited my account by 5000 Indian Rupees as project fee. I contacted the Client and he told me that he had awarded the project to some other freelancer. Although I was ready to do the work, he didn't let me do the project. From then, the client was out of contact. After a number of emails with Upwork authority Calvin C. Assured me that he had asked the client via email to cancel the project. If the client didn't cancel the project within 7days they would do that at their end. However, I was undone after 7 days that my account was bearing a negative balance. Then I sent more emails to the authority. I had to wait for another week until the problem was solved. Now my account is free from a negative balance. A lot of thanks to the Freelancer authority.

Date of experience: October 19, 2022
Bangladesh
1 review
0 helpful votes
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It's wonderful to speak spontaneously regarding the facts and strategies to be a professional freelancer through freelance.com, a full-fledged and worldwide marketplace I love to stay in touch with their platform.

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Date of experience: October 18, 2022
Brazil
1 review
0 helpful votes
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Good assistance
October 19, 2022

Chelsea was kind. Also, she formulates very clear questions!

Date of experience: October 18, 2022
India
1 review
0 helpful votes
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They will offer you a project and ask you for a security deposit. If you deny it, well and good. You are saved. But if you innocently pay them the first amount, be ready for the blast! They will make you a beggar.

+3
Date of experience: October 18, 2022
GB
1 review
0 helpful votes
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Helpful and reassuring advice
October 18, 2022

Maine at freelancer was very helpful and I appreciate the help I received considering the terrible ordeal I had from commissioning Logic Soice to build my website.

Date of experience: October 18, 2022
Pakistan
1 review
0 helpful votes
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Good responsive chat.
October 18, 2022

Maine was understanding and helpful in my situation.

Date of experience: October 18, 2022