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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was great. The interviewer was respectful and nice and everything went well.
Your team member was very understanding and helped me to complete the verification process
Pleasant experience with Chelsea who led me through the process smoothly.
We did a small job from our company. Since company can't pay in advance, I paid from my personal money and completed the project. Since your company address in Australia, our company wanted me to submit the invoice in US$. But you guys refused to give invoice in $.
I am now struggling to get my money from the company.
I will never use your service again.
Very good experience and excellent support team. The platform is very secure
I can't describe, i can't elaborate, i am very happy that person name "Byron c" has resolve my issue instantly like "Maggi in 2 minutes". Anyway thanks
Very cooperative agent, name Maine M. Contacted me and gave me info for my problem. He promissed to contact the client and guide him how to fix his account so i can get my funds. I trust this service so much. Thanks in advance
I have added deposit through paytm but it got stuck. Then freelancer support team helped me unstuck the amount
Su servicio es de muy buena calidad y me han respondido las dudas que tenia.
Muchas gracias y sigan asi!
I wanted my card verification fee back into my debit card so I approached the Freelancer.com support team for assistance. There I was connected with Javier A. And I told him to refund my deposit. He processed my request immediately and now I got my deposit back into my card.
Thank you
Chelsea was kind, polite and very supportive verified freelance agent.
Maine helped me in my concern of the issue. She exclated my TDS issue to the team and helped me a lot.
Good job! Good job! Good job! Good job! Good job! Good job! Good job!
Buena experiencia, el problema se soluciono en menos de 24 horas
I erroneously accepted the project "JPG TO PDF USING MICROSOFT WORD" of Vivek *******@Ravir2017 on 25-09-22 and as a result, the Freelancer authority debited my account by 5000 Indian Rupees as project fee. I contacted the Client and he told me that he had awarded the project to some other freelancer. Although I was ready to do the work, he didn't let me do the project. From then, the client was out of contact. After a number of emails with Upwork authority Calvin C. Assured me that he had asked the client via email to cancel the project. If the client didn't cancel the project within 7days they would do that at their end. However, I was undone after 7 days that my account was bearing a negative balance. Then I sent more emails to the authority. I had to wait for another week until the problem was solved. Now my account is free from a negative balance. A lot of thanks to the Freelancer authority.
It's wonderful to speak spontaneously regarding the facts and strategies to be a professional freelancer through freelance.com, a full-fledged and worldwide marketplace I love to stay in touch with their platform.
They will offer you a project and ask you for a security deposit. If you deny it, well and good. You are saved. But if you innocently pay them the first amount, be ready for the blast! They will make you a beggar.
Maine at freelancer was very helpful and I appreciate the help I received considering the terrible ordeal I had from commissioning Logic Soice to build my website.
Maine was understanding and helpful in my situation.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

