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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good interview experience
October 26, 2022

I had good experience. The questions are very reasonable and he talked very nicely

Date of experience: October 26, 2022
India
1 review
0 helpful votes
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I love this site because it gives me an opportunity to work with various clients right from home. Recently they recognized me as a verified freelancer with a smooth interview process from kelvin thanks to him. I really enjoyed the conversation with you thanks to you a lot.

Date of experience: October 26, 2022
Slovenia
1 review
0 helpful votes
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Good support
October 26, 2022

Thanks for your help I appreciate it so much~ and all you did for me its really helpful

Date of experience: October 25, 2022
North Carolina
2 reviews
4 helpful votes
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Status pending
October 26, 2022

Byron C was nice enough to give me a chance, i was stuck in a unlucky situation and he was nice enough to help me get out of it. Im still not out but im almost there, He was nice to help me and believe in me and is still helping me.

Date of experience: October 25, 2022
Pakistan
1 review
0 helpful votes
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Very Good and Responsive Support
October 26, 2022

I really appreciate the Customer support of Freelancer. Because they solve my all problems.

Date of experience: October 25, 2022
Brazil
1 review
0 helpful votes
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Great support answer
October 25, 2022

I had a bad time with a work bid, and I really thought that I wouldn't have a dedicated answer as I actually received, Judith J., the person who answered me, was really helpful and stated some really helpful tips which were great to me to being better aware of scams, which was my problem. The answer I got really made Freelancer much better in my opinion.

Date of experience: October 25, 2022
RU
1 review
0 helpful votes
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Good support
October 25, 2022

Marine was very helpful and give me kind support. Highly Recommended.

Date of experience: October 25, 2022
Sri Lanka
1 review
0 helpful votes
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It was a comfortable interview that we had thanks to Kelvin. His communication skills were great & he clearly expressed the ideas & placed the questions in an organized way. It was nice that he has already done a background study of the profile before starting the conversation so he knew who is he addressing. Very polite in pointing out mistakes & very relevant to the topic. The interview was a straightforward one & I believe he did it great. But one thing I didn't find comfortable with this interview is I couldn't see who is on the other side, I believe it is part of the freelancer.com policy. So I think it is not Kelvin's fault.

Date of experience: October 25, 2022
Pakistan
1 review
0 helpful votes
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He helped me a lot
October 25, 2022

My experience is great with freelancer support team.

Date of experience: October 24, 2022
Italy
1 review
0 helpful votes
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Thanks
October 25, 2022

Live chat assistance very helpful solved a problem that scammed me, thank that operator and working was great and really very serious thanks again, I helped me understand what I need to be careful and safe to work in the platform
Thanks.
Great professional, serious and helpful

Date of experience: October 24, 2022
Spain
1 review
0 helpful votes
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VERY BAD EXPERIENCE
November 23, 2022

I have done a job for a client in freelancer, I have worked a lot, and in addition to not getting paid, the client gave me a bad evaluation. In the chat you can see that I have done my job perfectly, and that it is the client who does not know what they want. I asked a freelancer for help since I am paying a membership, but they only look after the client and have not given me any solution, even one of their workers told me that he could not help me and closed the conversation. Very bad experience, I have been scammed and the platform does nothing.

Date of experience: October 24, 2022
GB
1 review
0 helpful votes
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Laborious
November 23, 2022

The validation process. UGH!. Why i was required to do this so many times I have no idea! The entire process to gain access and transfer my funds has been a joke. It's the first time I have been through the process with the company and it will be the last. The second I have the moneys i will delete this account and never use your site again. I have had some helpful agents who actually seemed like real people with human emotions and people who just Parrot the company line.

Date of experience: October 24, 2022
Pakistan
1 review
0 helpful votes
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Today`s Pleasure
October 24, 2022

I am very pleased to talk with a humble guy. I can not explain in words how I thank for it

Date of experience: October 24, 2022
Malaysia
1 review
0 helpful votes
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Infringement disputes
October 23, 2022

Freelancer.com is to be commended for its prompt and efficient response to the infringement dispute.

Date of experience: October 23, 2022
Colombia
1 review
0 helpful votes
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Muy buen trabajo
October 23, 2022

Excelente trabajo del asesor. Respuesta rápida y eficiente

Date of experience: October 23, 2022
Saudi Arabia
1 review
0 helpful votes
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The support team is a respectable team and they do their job perfectly thank them all

Date of experience: October 23, 2022
Germany
1 review
0 helpful votes
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Support service
October 22, 2022

Your service is really good. You answer every question and help timely. Hope your company will more develop in the future.

Date of experience: October 22, 2022
Jordan
1 review
0 helpful votes
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Freelancer.com
October 22, 2022

One of the best freelance sourcing sites online, has a wide range of freelancers as well as more than one way to attract the right resources for your project.

Date of experience: October 22, 2022
Indonesia
1 review
0 helpful votes
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Project fee refund
October 21, 2022

I took on three projects from two different clients. 1st clint hired me twice for the same project 5 months ago and no more contact after initial hiring. The 2nd Client it was 2 months ago after hiring me he deleted the project and account. Thanks to the Freelancer support team for refund the project fee from the 2nd client and now waiting for the 1st clint process.

Date of experience: October 21, 2022
Chile
1 review
0 helpful votes
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Great, super attentive and friendly
October 21, 2022

Well, My oral English is basic, but I think I was able to communicate and that Kevin was able to understand me and I him.

Date of experience: October 21, 2022